Supported two global teams in managing and enhancing a high-visibility deposits product.Spearheaded the agile transformation of the deposits team, transitioning from a waterfall to Scrum methodology, optimizing efficiency and responsiveness.Collaborated closely with the Release Train Engineer to successfully implement the Scaled Agile Framework (SAFe) across teams.Played a key role in Program Increment (PI) plannings, ensuring alignment with strategic objectives.Facilitated Scrum ceremonies, identified and resolved key impediments, and conducted impactful retrospectives that led to enhanced team self-organization and greater autonomy.

Acted in Release Manager role for Lightstream, a subsidiary of Truist Bank. Coordinated cross-functional weekly minor and monthly major releases.Enhanced release process and decreased release time by 33%; subsequently elevated to Scrum Master on high-visibility deposits teamIdentified key impediments in the release process (CI/CD mindset focus) with potential to improve cycle time by over 80%.Streamlined documentation across five tools, including release notes and improvement items for monthly major and weekly minor releases.Managed all releases coordinating cross-functional teams and proactively identified risks. Coached organizations agilists and was thusly identified to be placed as Scrum Master on new deposits team, with a focus on embedding on DevOps and Engineering Enablement squads

Led the entire technology organization of approximately 400 employees in transitioning from Rally to Jira, overseeing the administration of the Jira instance, establishing efficient workflows, and configuring a customized instance. Negotiated scope and team resources, ensuring team was able to meet hard retirement deadline of Silverlight retirement while still meeting 100% of business needsSpearheaded team self-organization initiatives within agile frameworks, empowering teams to define their preferred work methods while providing valuable recommendations and guidance.Leveraged technical background to coach Cloud teams to break down epics into story-sized work.As an Agile Coach, worked to cultivate servant leadership principles, fostering a culture of support, empowerment, and continuous improvement.

Planned and facilitated quarterly Product Increments using the SAFe methodology, ensuring the team met at least 80% of project deadlines and 100% of key deadlines.Spearheaded the restructuring of a large development team into two smaller, specialized teams focused on individual tools, resulting in a 50% increase in velocity.Championed the prioritization and resolution of technical debt, resulting in a self-reported 100% speed increase in the development process.Engaged with government clients on a weekly basis, facilitating productive review meetings and ensuring effective communication of project updates. Regularly interfaced with the CEO, providing valuable insights and updates on team performance and project progress.

Collaborated closely with Product and Engineering teams to deliver a new onboarding platform, resulting in a reduction of school onboarding times by 50%.Co-ordinated Organization Portal re-platforming release in November 2019 that resulted in the company going from 600k monthly and 60% of planned budget to $800k monthly and 100% of revenue forecast.Facilitated delivery of school recommender engine between Product, Engineering and Data Science, which had a planned impact of 2-3.5% increase in revenue (yearly revenue of $10 million).Pushed for technical debt work to be done in conjunction with feature deliverables, allowing teams to reduce AWS monthly spend by $15k. This included consolidating services into kubernetes, scaling back EC2 instance count by over 60%.Provided Scrum Master support to the entire Engineering department: a maximum of four cross-functional teams simultaneously, three utilizing Scrum and one utilizing Kanban, working to coach them to a level of high performance. Utilized agile metrics in order to provide forecasting for projects that included re-platforming our old system, a new flyer distribution system for organizations and schools, a new approval system for schools and districts and a new form on onboarding new users.Collaborated closely with the product team to slice increments that could be delivered to customers quickly, and worked to design future iterations.Coached and mentored junior employees in one-on-one settings to help them grow as professionals as well as develop a deeper understanding of agile principles and frameworks.Provided Agile Coaching to teams outside of the Engineering department in the form of retrospective facilitation.

Provided both Scrum Master support, Agile coaching and manual testing for the Front-End Fundraising Suite Team.Coached the Front-End team to a deeper level of psychological safety, particularly via facilitating powerful retrospectives.Led Front-End team’s continuous improvement of their agile process in order to foster a deeper understanding of agile principles and values.

Provided facilitation, coaching, teaching and mentoring support simultaneously on three teamsAdded promotional products and gifts into Sitecore CMS platform, created $2M incremental annual revenue, expected to grow further when marketing channels are activated.Deployed enhanced taxonomy on Sitecore platform, increasing revenue per visitor by 14.3% for Marketing Materials.Created a variety of interview formats for Scrum Master candidates, with a focus on assessing a candidate's teaching coaches stance.Organized, coordinated, hosted and executed cross-continental Town Halls and Internal Conferences, with hundreds of participants

Worked on agile software development teams, providing manual testing of website and tool changes for Merchandising, E-Commerce, Marketing Automation, Shopping and Storefront teams.Coordinated testing effort for Holiday Campaigns, including 2013 Black Friday/Cyber Monday Campaign, which brought in over $3.4mm for NA.

● Provided manual testing for investment community CAPS● Created automated tests using Selenium● Familiarized with agile development and SCRUM● Documented errors using Bugzilla