Jordan Freeman Email & Phone Number

Atlanta, Georgia, United States

𝙅𝙊𝘽 𝙎𝘾𝙊𝙋𝙀Leveraging 9+ years of honed organizational, technical, and administrative skills, I deliver high-impact support to solopreneurs and small business owners. Specializing in CRM management, client communications, and process optimization to enhance efficiency and client satisfaction.

Atlanta, Georgia, United States

𝙅𝙊𝘽 𝙎𝘾𝙊𝙋𝙀As a successful leader within General Assembly, a pioneering tech-focused education and career transformation company. In this role, I successfully guided teams on delivering world-class educational experiences. Along with facilitating weekly meetings with my team, I routinely met with leadership, and product stakeholders to align on operations, integrate Salesforce utilization, and address Learning Management System (LMS) requirements for student success. Leveraging data-driven strategies, I increased graduation rates by 15% within one year and improved student satisfaction by 22%. When navigating the complexities of resolving high-stakes student issues, I continuously achieved 90% and higher resolution rate. Showcasing my adaptability for juggling diverse responsibilities, from program management to conflict resolution, utilizing tools like Google Suite, JIRA, and Salesforce seamlessly.

Greater Atlanta Area

𝙅𝙊𝘽 𝙎𝘾𝙊𝙋𝙀In my role as Student Success & Operations Manager at General Assembly, I directed impactful and innovative community-building initiatives that fostered a thriving community. With my leadership, our campus not only met but exceeded key performance metrics, including a 8% uptick in student job placements. Along with streamlining operational processes that led to a direct revenue boost of $25,000. It wasn’t just about meeting my quarterly objectives, I wanted to create an environment that helped everyone around me meet theirs as well.

Atlanta, Georgia, United States

𝙅𝙊𝘽 𝙎𝘾𝙊𝙋𝙀In my role as Student Success & Operations Manager at General Assembly, I am proud how our campus not only met but exceeded key performance metrics, including a 8% uptick in student job placements. Along with streamlining operational processes that led to a direct revenue boost of $25,000. While also tapping into my budget management skills, I consistently met our financial targets without sacrificing the quality of the student success experience.

Atlanta, Georgia, United States

𝙅𝙊𝘽 𝙎𝘾𝙊𝙋𝙀As a valued front desk associate, I enjoyed streamlining frontline operations to ensure things ran smoothly on campus. I managed event check-ins for crowds of up to 220 attendees and made sure rooms were set up accordingly, shaving off 10% of the usual prep time. While juggling 70+ calls and emails daily, I would assist with getting folks where they needed to go. Along with taking opportunities to deepen my understanding of General Assembly's brand aesthetic and value propositions.

Tucker, Ga

𝙅𝙊𝘽 𝙎𝘾𝙊𝙋𝙀As a Direct Support Professional at WOW In-Sync, I got the opportunity to make a meaningful difference, something that can't always be seen in a 9 to 5. WOW In-Sync is a nonprofit that is committed to elevating the lives of adults with intellectual and developmental disabilities, including autism. In this role, I maintained documentation that monitored a client's progress on their set goals and daily behaviors, where I helped boost a 30% improvement in goal achievement rates. I also lead weekly community tours to local businesses and always made it a point to turn every outing into a social learning experience. In addition to those responsibilities, I closely collaborated with healthcare professionals and social workers to create personalized achievement plans for each client. While also employing behavior intervention strategies, which reduced behavioral incidents by half.

Tmx Finance

𝙅𝙊𝘽 𝙎𝘾𝙊𝙋𝙀I oversaw $800,000 in accounts, and on a daily basis, though my focus was multi-faceted, I made sure to funnel everything towards hitting and exceeding KPIs (key performance indicators). I started each morning with a team huddle to discuss strategies on how to meet 10% growth quarter-over-quarter. Some of my daily responsibilities included closing, on average, 15 title loans while nurturing over 25 relationships with community partners, like auction houses and repossession agents. Continuing to prioritize white glove customer service, I was able to create speedy yet thorough processing, resulting in store referrals increasing by 12%. 👉🏾 Developed 25+ partnerships with community stakeholders, resulting in consistent revenue growth and increased brand recognition.

𝙅𝙊𝘽 𝙎𝘾𝙊𝙋𝙀While working at Zaxby's Inc as an Assistant Manager, I was responsible for adhering to the highest standards of food preparation, and ensuring full compliance with relevant health and safety regulations. At the close of each shift, my responsibilities also extended to using budgeting management; to make sure cash drawers and the safe were balanced, leading to 35% less discrepancies in store records over the years.

𝙅𝙊𝘽 𝙎𝘾𝙊𝙋𝙀As an Assistant Manager at Game Stop, my day-to-day was a mixture of people management, inventory control, and excellent customer service. I was also in charge of cash and stock, ensuring all handling procedures met strict audit and security requirements and with proactive team training we reduced discrepancies by 20%. In addition to overseeing inventory, I personally would intervene when it came to customer inquiries and offering resolutions, thereby enhancing the customer's overall experience.

Atlanta Metropolitan Area

𝙅𝙊𝘽 𝙎𝘾𝙊𝙋𝙀My role at Jimmy Jazz was a fusion of high level quality oversight, white glove customer service, and adept team cohesion. I took my responsibilities beyond routine operational tasks, to ensure the highest levels of quality assurance and customer satisfaction. I managed employee scheduling and addressed personal concerns, acting as a liaison between the staff and the store manager. In addition to overseeing stock, I personally intervened when it came to customer inquiries and offering resolutions, there by enhancing the customer's overall experience.

Bachelor’S Degree, Business Management

Cosmetology, Barber/Styling

Education record