As Chief Product Officer at KIU Systems, my role centers around overseeing the strategic planning, development, and execution of the company’s product vision. I play a pivotal role in fostering innovation and ensuring the successful delivery of products that meet our customers’ ever-evolving needs.My responsibilities encompass a wide range of areas, from leading a talented product development team to collaborating with other executive leaders on business and growth strategies. My primary focus is on maximizing the value of our products by employing user-centric design thinking and utilizing data-driven insights.In addition, I have a proven track record in leveraging Generative AI (GenAI) technologies to enhance product quality and customer satisfaction. By integrating GenAI into our digital solutions, I ensure we deliver cutting-edge products that provide superior customer service and exceed industry standards in the digital world. My expertise in GenAI allows us to create innovative, intelligent products that not only meet but anticipate and exceed our customers’ expectations.

As the tech lead for the website, PSS (Navitaire), and operating systems of one of Latin America's leading low-cost airlines, my team and I successfully navigated the challenges posed by the COVID-19 pandemic. Notably, we accomplished a complete reconstruction of the website within a mere four months.My team was responsible for the end-to-end development of the new website, including designing UX/UI flows, implementing the purchase process utilizing Navitaire's digital APIs, and integrating payment platforms.A key achievement was the strategic shift to a hybrid development model (50% internal development and 50% outsourcing). This move significantly increased the website's conversion rate by 2% while simultaneously reducing development costs by an impressive 70%.Under our stewardship, the website has been recognized as the best e-commerce platform in Latin America by Interlat, emerging as the most critical sales channel for the airline.In addition, we developed a new mobile application and a WhatsApp bot. The bot has revolutionized the customer service experience by facilitating ticket purchases, check-ins, flight status queries, and more. This has resulted in a 20% reduction in call center costs.We also pioneered the first "paperless" travel experience in Colombia, achieved at virtually zero investment cost. Further, we introduced a mobile system to expedite airport customer service and reduce waiting times, reinforcing our commitment to enhancing customer satisfaction through innovative tech solutions.

As the tech lead for the development of a new airline's website in Colombia, my team and I successfully launched the GCA website within a tight span of seven months. During this process, we also built a seamless integration between the website and the PSS (KIU) reservation system. Our emphasis on efficiency and efficacy enabled us to effectively manage the website's traffic by leveraging AWS cloud technologies.In addition to our technical accomplishments, we designed and implemented marketing and promotional strategies. Our innovative initiatives included the creation of social media contests, which sparked positive interactions with the brand and significantly increased reach.Despite operating with a lean team, we achieved the set objectives through effective collaboration and teamwork. Our achievements underscore our team's capacity to deliver high-quality work within tight timelines and resource constraints, attesting to our prowess in tech development and strategic planning.

As a leader in opening new Latin American markets, we successfully closed the company’s most significant deal. I led the initial negotiations with RADIXX to have them adopt INK’s DCS system as their chosen solution for their clients, adding over 50 million passengers to INK’s systems.With a robust negotiation strategy and a focus on providing an innovative and scalable solution, we positioned ourselves as an attractive option for RADIXX, enabling us to secure this historic deal for the company.

As a leader in implementing customer experience department initiatives and requirements focused on reducing operational costs, simplifying internal procedures, and introducing new functionalities, I executed a rigorous methodology to address, validate, assess feasibility, and plan the implementation of these initiatives. Additionally, I monitored and supervised project execution to ensure the achievement of established objectives.With a focus on efficiency and effectiveness, we successfully implemented these initiatives, contributing to improved customer experience and reduced operational costs for the company.

As the leader of third-party technology integration projects, I spearhead efforts to enhance and optimize the airport’s IT systems. My role involves coordinating with external partners to ensure seamless integration and functionality, thereby improving overall airport operations.In addition to these responsibilities, I manage the maintenance and continuous updating of the slot allocation system (SCORE) for El Dorado Airport. This involves ensuring that all parameters are current and accurate, which is crucial for efficient slot management and operational flow. My work in this area ensures that the airport can accommodate fluctuating demands and maintain high standards of service. Through strategic planning and meticulous execution, I contribute to the airport’s ability to operate smoothly and efficiently, ultimately enhancing the traveler experience and operational efficiency.

As the head of strategic planning for the operation of El Dorado International Airport, I lead efforts to devise and implement innovative ideas to optimize various airport processes. My role involves analyzing current operations, identifying areas for improvement, and developing strategic initiatives that enhance efficiency and effectiveness.In this capacity, I collaborate with different departments to ensure that all aspects of airport operations are aligned with our strategic goals. By fostering a culture of innovation and continuous improvement, I contribute to streamlining processes, reducing operational costs, and improving the overall passenger experience. My work is pivotal in ensuring that El Dorado International Airport remains a leader in operational excellence and customer satisfaction.

In my role as a resident engineer for Phase I of the construction of the new El Dorado Airport in Bogotá D.C., my primary responsibilities included controlling and monitoring the electronic security systems during construction. Once these construction tasks were completed, I was responsible for handing over all Voice and Data systems to the oversight team.For the past two months, I have been coordinating the Closed-Circuit Television (CCTV) system. As the coordinator, my responsibilities include supervising the contract, as well as conducting technical follow-up and control to ensure the system meets all specified requirements. My role ensures the seamless integration and functionality of the CCTV system, contributing to the overall security and efficiency of the airport.