I work to bring the newest spirits and old favorites to our customers at the best prices. I look at bulk buys to obtain the best margins and give our customers the best pricing.

My team and I provide mini-vacations for our friends by operating the premier cigar lounge in the Midwest. My key contributions in this role include:• Designing staff schedules to ensure optimal coverage and customer satisfaction. • Leading the interviewing process to select high-quality applicants. • Overseeing inventory management to maintain stock levels and minimize waste. • Onboarding and training new hires, ensuring they quickly become effective members of the team. • Conducting regular one-on-one feedback sessions to boost employee morale and performance. • Assisting in event planning, including promotional activities and special occasions. • Mentoring team members on delivering exceptional customer service. • Guiding staff on effective sales techniques to enhance revenue. • Fulfilling monthly state tax filings, ensuring timely and accurate reporting. • Handling all orders for humidor operations to guarantee product variety and availability. • Executing off-site events, broadening our customer base and market presence. • Driving team to meet and exceed margin, sales, and other crucial KPIs. • Administering payroll, guaranteeing accurate and timely payments to staff.

• Supervised 11 DHHS Team Leads and 20 Disease Investigators, creating an effective team dynamic. • Partnered with external vendors to execute COVID-19 contact tracing strategies, significantly slowing virus spread.• Scaled contact tracing workforce from 25 to over 1700 individuals during peak case counts, demonstrating excellent project management skills. • Adapted staffing levels in response to fluctuating COVID case counts, ensuring consistent service. • Regularly briefed the Governor on the state's contact tracing efforts, showcasing strong communication skills. • Collaborated with Nebraska's Local Health Departments to align contact tracing strategies and boost efficiency. • Spearheaded the development of a new contact tracing platform for the state, collaborating with Salesforce and key stakeholders. • Partnered with the University of Nebraska Medical Center to create the state's contact tracing training curriculum. • Coordinated with Salesforce and Qualtrics teams to automate the contract tracing process, improving productivity and accuracy. • Negotiated contracts and extensions with multiple vendors, ensuring best price and service quality. • Participated in the development and scoring of RFP for state contact tracing and vaccine hotline, enhancing the quality of proposals received. • Managed financial accountability by reviewing and approving invoices from vendors.

As a solutions provider, I specialized in assisting small and medium-sized businesses enhance their profitability through tailored voice and data services. Leveraging a robust strategy of cold calling and direct field sales visits, I actively engaged with prospective clients across southeast Nebraska. This proactive approach resulted in significant customer acquisition, the establishment of long-term business relationships, and a notable increase in bottom-line performance for our clients.

Ritchie Bros. Auctioneers is the world's largest used heavy equipment reseller.In my role as Manager of the Lead Generation Group for Ritchie Bros. Auctioneers, I guided our agents in promoting our services across the United States, Canada, and Australia. We proactively engaged with both new and existing customers, educating them about our offerings and facilitating follow-ups by local Territory Managers.• Propelled the team's annual GTV from $25M to a peak of $120M (a 380% increase), with only a 20% increase in headcount, showcasing effective team management and strategy development. • Initiated a quarterly incentive program that boosted both the quality and quantity of leads. • Streamlined operations by transitioning the team from Lotus Notes to Salesforce.com as our CRM. • Orchestrated targeted outbound calling campaigns, increasing buyer awareness and boosting consignments in our live and online sales. • Restructured our group's approach, shifting from a 60/40 to an 85/15 mix of acquisition/loyalty customers, thereby prioritizing new customer acquisition. • Trained new hires to high-performance standards, creating a talent pipeline for other positions within Ritchie Bros. • Equipped reps with the knowledge of solution selling, enhancing their ability to meet customer needs. • Collaborated with various teams to ensure smooth integration between Ritchie Bros and IronPlanet.

• Directed a team of 18 inbound sales and customer solution representatives, fostering a strong culture of customer-centric solutions and service retention.• Ensured quality assurance by monitoring calls, providing constructive feedback, and improving CSAT scores.• Led intensive training programs that catapulted our sales group to consistently lead the company in yield rate, monthly recurring revenue, and productivity. Simultaneously, our retention group consistently ranked near the top in revenue retained.• Key player in the successful launch of the partnership between Time Warner Cable and Verizon Wireless in Nebraska, demonstrating project management and partnership building skills.• As a member of the Time Warner Cable Competition Council, I evaluated competitors' products and services, gaining first-hand knowledge of Dish Network's and Windstream's offerings.• Recognized as the 2nd Quarter MVP of 2012 for the Lincoln, NE location, demonstrating strong performance and commitment.• Earned the 2012 MVP Employee of the Year for Time Warner Cable, representing our location and sharing innovative ideas with other MVPs nationwide at a conference in Puerto Rico in March 2013.• Collaborated with Time Warner Cable project managers and CSG to successfully implement a new bad debt recovery system and a new credit check process with Experian in Lincoln, further showcasing project management and process improvement skills. We were the pilot group for these new processes.

• Asked open-ended questions to determine the best options to fill my customers’ needs and uncover upsell opportunities• Put orders into the billing system and added proper notes• Consistently one of the top sales people in the department• Helped train new reps before they would go solo on the phones

• Build displays• Keep products filled• Coordinate product orders and sales with store management• Educate store employees about products• Educate and counsel customers on Scotts/Ortho/Miracle-Gro products

• Finished 1st in nationwide Coldwell Banker Commercial Emerging Broker Training class (2009)• 2009 Chairperson of the Lincoln Commercial Real Estate Broker Committee• 2009 Director on the Lincoln Board of Realtors®• 7.9 Million dollars of real estate sold in the first year• Carried as many as 50 listings in Lincoln and Omaha areas• Numerous leases signed including two Verizon Wireless Locations in Lincoln• Obtained Colorado Real Estate License

I helped buyers and sellers connect.

I worked at the following Earl May locations in Nebraska: Grand Island, Lincoln, Auburn, North Platte, Omaha, and finally Lincoln again. I started out as a sales associate and worked my way up to store manager.• Trained employees on proper customer service• Responsible for interviewing and hiring of new employees• Reviewed Profit and Loss Statements• Scheduled employee shifts• Created in-store displays• Responsible for end of day bookwork• Recorded store inventory every six months• Managed up to 15 employees• Won multiple merchandising awards