Director Of Technical Operations
Mar 2023 - Sep 2024
AeroLeads people directory · profile
Jennifer Fry Email & Phone Number
Engineering, IT, and Operations Leader | Expert in Business & Customer Support | Championing Operational Excellence and Strategic Leadership
1 work email found
@windstreambusiness.com
LinkedIn matched
3 data sources
Profile completeness 71%
Role
Engineering, IT, and Operations Leader | Expert in Business & Customer Support | Championing Operational Excellence and Strategic Leadership
Location
United States, United States, United States
Who is Jennifer Fry? Overview
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Quick answer
Jennifer Fry is listed as Engineering, IT, and Operations Leader | Expert in Business & Customer Support | Championing Operational Excellence and Strategic Leadership based in United States, United States, United States. AeroLeads shows a work email signal at windstreambusiness.com and a matched LinkedIn profile for Jennifer Fry.
Jennifer Fry previously worked as Director of Technical Operations at Diamond State Networks and Senior Principal IT at Windstream.
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Email format at windstreambusiness.com
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{first}.{last}@windstreambusiness.com
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AeroLeads found 1 current-domain work email signal for Jennifer Fry. Compare company email patterns before reaching out.
Profile bio
About Jennifer Fry
I am a highly technical, motivated, and results-driven leader with over 20 years of diverse experience in Data Operations, Engineering, IT, and Business Technical Support. My broad expertise enables me to approach problem-solving from multiple angles, leveraging systematic, data-driven solutions to address complex challenges.As a positive disruptor, I’ve consistently driven meaningful change and overcome roadblocks in both large enterprises and fast-paced startups. I thrive in dynamic environments, building high-performing teams that foster innovation and strategic growth. I’m quick to ramp up on technical details, formulate effective strategies, and bridge the gap between technical expertise and business objectives.With a deep commitment to operational excellence and process optimization, I transform business operations, accelerate growth, and ensure long-term success. My focus is on streamlining processes, optimizing resources, and enhancing productivity. I have successfully led large-scale system implementations and refined existing processes to deliver impactful solutions that position organizations for sustained success.Key strengths include: • Strategic Leadership: Setting clear vision and direction for technical teams, aligning efforts with business goals, and cultivating continuous improvement. • Technical Expertise: Utilizing broad knowledge of engineering, IT, and operations to drive business impact through comprehensive solutions. • Relationship Building: Establishing trust-based relationships across all levels, fostering collaboration and alignment to achieve shared objectives. • Innovation and Change Management: Leading technology-driven initiatives that streamline operations and enable sustainable growth.My passion lies in leveraging leadership experience and technical expertise to inspire teams, overcome challenges, and drive strategic growth. Let’s connect and explore how we can achieve success together.
Listed skills include Telecommunications, Networking, Computer Network Operations, Troubleshooting, and 35 others.
9 roles · 25 years
Jennifer Fry work experience
A career timeline built from the work history available for this profile.
Senior Principal It
Jun 2022 - Feb 2023
Director
Oct 2018 - Jun 2022
Staff Manager
Aug 2017 - Oct 2018
Manager
- Responsible for designing, testing and final system documentation of processes and workflows to support all business units and business process teams.
- Maintain and support the provisioning plans and related products
- Establish job aids designed to improve workflow and provide documentation for successful and timely order completion
- Assist business groups with escalation of stalled or rejected Broadband orders as needed
- Responsible for the development, design and maintenance of the Work Management systems
- Assist with the roll-out and modeling standards in Metasolv for new technologies.
Jan 2015 - Aug 2017
Sr Engineer
- Provide support for technical workflow to support business units working in MSS.
- Define and analyze current process gaps and recommend solutions.
- Establish process, training, and job aid documentation to improve workflow and educate users.
- Communicate MSS information to business groups via Operation Bulletins.
- Responsible for development, design and maintenance of processes and workflows in MSS including fWXN and other Engineering/Operations areas as needed.
- Participate in all MSS software upgrade and migration projects - Requirements discussion, UAT and Production implementation. (e.g. MSS version upgrades, system conversions, IT elevates, etc.)
Jul 2012 - Jan 2015
Network Engineer Iii Noc Network Operations Center
- Troubleshoot and maintain the Core and Access data network infrastructure.
- Support a large variety of network devices and applications that perform a wide range of business functions in the Windstream Network Operations environment.
- Operational responsibility for multi-vendor hardware and software support.
- Complete thorough operational and method of procedure reviews and provide detailed technical feedback of MOPs being performed on the data network.
- Prepare and maintain technical documentation of network and network system information.
- Install, configure, maintain and support a variety of network hardware and operating systems.
May 2006 - Jul 2012
Network Analyst - Tier 1-Tier 2 Noc Network Operations Center
- Provide the operational support and maintenance of Windstream’s Data Network
- Provide Tier I/II support for all data services and data infrastructure
- Recommend and review network modifications
- Develop hand off documentation for new products to be supported by the DNOC.
- Work directly with vendors, carriers, and internal departments to troubleshoot and resolve network issues
- Act as liaison for large customer account support issues
Jul 2002 - May 2006
Information Systems Support
Lawrence Health Services
- Operated and maintained LAN, performed network administrator duties.
- Performed all software and hardware upgrades, installs, etc. on PCs and servers.
- Implemented wireless technology into existing LAN.
2001 - 2002
~1 yr
FAQ
Frequently asked questions about Jennifer Fry
Quick answers generated from the profile data available on this page.
What is Jennifer Fry's role at their current company?
Jennifer Fry is listed as Engineering, IT, and Operations Leader | Expert in Business & Customer Support | Championing Operational Excellence and Strategic Leadership.
What is Jennifer Fry's email address?
AeroLeads has found 1 work email signal at @windstreambusiness.com for Jennifer Fry.
Where is Jennifer Fry based?
Jennifer Fry is based in United States, United States, United States.
What companies has Jennifer Fry worked for?
Jennifer Fry has worked for Diamond State Networks, Windstream, and Lawrence Health Services.
How can I contact Jennifer Fry?
You can use AeroLeads to view verified contact signals for Jennifer Fry, including work email, phone, and LinkedIn data when available.
What skills is Jennifer Fry known for?
Jennifer Fry is listed with skills including Telecommunications, Networking, Computer Network Operations, Troubleshooting, Ethernet, Ip, Network Design, and Network Engineering.
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