Jennifer Fry Email and Phone Number
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With over 15 years of experience in project and operations management across various industries, I'm currently a Lead Technical Project Manager at Immunefi, the leading bug bounty platform for Web3 and DeFi projects. I hold a PMP certification and have expertise in both Agile and Waterfall methodologies, as well as in process improvement and workshop facilitation.As a servant leader, I enjoy connecting people and technologies and supporting the growth and security of the crypto ecosystem. I work with cross-functional teams of developers, researchers, auditors, CX, Marketing, and Sales to deliver high-quality solutions and services for our clients and partners. I'm passionate about web3, AI, and staying on the cutting edge of tech. I've been an expat and living and working remotely since 2007, embracing the flexibility and global connectivity it offers. I'm always open to new collaborations in the web3 and DeFi space. Let's connect and explore the future of technology together!
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Lead Technical Project ManagerImmunefi Jan 2023 - Present
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Technical Project ManagerImmunefi Oct 2022 - May 2023
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Account ManagerImmunefi Aug 2021 - Oct 2022
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Product Operations ManagerQikresponse May 2021 - Sep 2021 -
Program ManagerFarmup Nov 2020 - May 2021Lisbon, PtLeading project development, management, and strategy for agritech startup facilitating efficient data collection and back-office administration of small to medium sized Portuguese berry producers. Application of agile methodologies through daily scrum standups, product roadmapping, product backlog review, and retrospectives. - Developed online training portal concept and communications plan to reduce customer service-related tickets by 25% since launch in February. - Conducted workshop with co-founders to strategize and document overall business objectives, OKRs, and product roadmap for H1 2020; as of end of Q1, currently achieving half of targets outlined and agreed upon, including 2 new client contracts. -
Project ManagerAirbnb Jun 2017 - May 2020San Francisco, Ca, UsCommunity support project management for Partner (Vendor) Management team. Project expertise through all project phases (Initiation, Planning, Execution, Monitoring & Controlling, Closing); focus on partner (vendor) site launches in NA and APAC, building operational knowledge bases, employee fraud auditing processes and solutions, and global vendor contract drafting and optimizing. -
Na Partner Operations CoordinatorAirbnb Apr 2016 - Jun 2017San Francisco, Ca, UsCollaborated with regional managers to evaluate needs and optimize operational vendor plans across all North American vendor operations, both remote and brick and mortar. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Investigated and resolved strategic issues affecting Customer Service and IT operations.
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Team CoordinatorAirbnb Apr 2014 - Apr 2016San Francisco, Ca, UsSupervised team of 6 colleagues and addressed customer service overflow to reduce complaints. Managed team workload to reach targets for specific tasks. Worked with customer service to handle escalated customer issues. Led team meetings each shift to discuss scheduling, production and maintenance needs. Developed process improvements and offered actionable solutions to correct recurring issues.
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AircrewAirbnb Sep 2011 - Apr 2014San Francisco, Ca, UsFront-line community support for Airbnb hosts and guests via email, phone, and chat support. Fielded and prioritized support inquiries via ZenDesk online ticketing system. Demonstrated patience and empathy towards users’ issues and mediated as needed. Supported and assisted new team members in defining and understanding escalation and internal processes. Advanced after 3 months to specialization team handling last-minute guest rebookings, host cancellations, and mediation of user disputes. Tracked and analyzed recurring friction points for users and provided regular feedback to team lead.
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Account ManagerJwa Prague S.R.O. Nov 2009 - Jul 2011Prague, CzBusiness development, PR and marketing services for foreign and local companies in the Czech Republic. JWA specializes in business-to-business PR in the areas of real estate, financial, corporate, and hospitality. -
Business Development ManagerInternational Business Forum Nov 2009 - Jul 2011Event management and business development for an 80+ member network that actively promotes its members, both to each other and to the outside world, through networking opportunities and advertising and promotional activities. It aims to identify business opportunities for its members by being the first to hear of new companies entering the market and by its wide-reaching and extensive network of contacts, and it will actively assist members in situations where lobbying is required, or the opening of doors will help.
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Job Guidance CoordinatorTefl Worldwide Prague Aug 2007 - Nov 2009Prague, 2, CzReviewed applications and conducted phone interviews with TEFL trainee candidates. Supervised other office staff and part-time student interns. Researched worldwide job market and opportunities for TEFL-certified English language instructors. Developed and implemented advisory one-to-one counseling session system for current students to obtain personalized job search assistance. Actively worked with Managing Partner/Marketing Director to develop marketing, event, and social media strategies. Increased potential applicant pool and created active, communicative network of TEFL Worldwide Prague graduates around the globe through Facebook. -
Head Of Business DevelopmentLs Members' Club (Www.Lsclub.Cz) Jun 2009 - Sep 2009CzCoordinated weekly events for Prague’s first 5-star members’ club. Developed and executed event concepts including logistical coordination and follow up. Actively networked and sought out new cooperative partnerships and prospective members and grew membership base by 30% during contracted period. -
Europe IntegratorAshoka Jul 2007 - Apr 2009Arlington, Virginia, Us -
Executive AssistantAshoka Aug 2005 - Jun 2007Arlington, Virginia, Us
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Administrative AssistantCovington & Burling Aug 2004 - Jun 2005Washington, D.C., Us
Jennifer Fry Skills
Jennifer Fry Education Details
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William & MaryNeuroscience -
Dev BootcampDigital/Multimedia And Information Resources Design
Frequently Asked Questions about Jennifer Fry
What company does Jennifer Fry work for?
Jennifer Fry works for Immunefi
What is Jennifer Fry's role at the current company?
Jennifer Fry's current role is Lead Technical Project Manager | PMP | on a mission to safeguard DeFi / Web3.
What is Jennifer Fry's email address?
Jennifer Fry's email address is si****@****ail.com
What is Jennifer Fry's direct phone number?
Jennifer Fry's direct phone number is +130597*****
What schools did Jennifer Fry attend?
Jennifer Fry attended William & Mary, Dev Bootcamp.
What are some of Jennifer Fry's interests?
Jennifer Fry has interest in New Cultures, Economic Empowerment, Traveling, Snowboarding, Social Networking, Opera, Civil Rights And Social Action, Environment, Education, Poverty Alleviation.
What skills is Jennifer Fry known for?
Jennifer Fry has skills like Social Networking, Event Management, Entrepreneurship, Public Relations, Start Ups, Marketing, Social Media, Management, Event Planning, Marketing Strategy, Business Development, Social Media Marketing.
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