Jennifer Fry Email & Phone Number

Lisbon, PT

Leading project development, management, and strategy for agritech startup facilitating efficient data collection and back-office administration of small to medium sized Portuguese berry producers. Application of agile methodologies through daily scrum standups, product roadmapping, product backlog review, and retrospectives. - Developed online training.

San Francisco, CA, US

Community support project management for Partner (Vendor) Management team. Project expertise through all project phases (Initiation, Planning, Execution, Monitoring & Controlling, Closing); focus on partner (vendor) site launches in NA and APAC, building operational knowledge bases, employee fraud auditing processes and solutions, and global vendor.

San Francisco, CA, US

Collaborated with regional managers to evaluate needs and optimize operational vendor plans across all North American vendor operations, both remote and brick and mortar. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Applied performance data to evaluate and improve operations, target current business.

San Francisco, CA, US

Supervised team of 6 colleagues and addressed customer service overflow to reduce complaints. Managed team workload to reach targets for specific tasks. Worked with customer service to handle escalated customer issues. Led team meetings each shift to discuss scheduling, production and maintenance needs. Developed process improvements and offered actionable.

San Francisco, CA, US

Front-line community support for Airbnb hosts and guests via email, phone, and chat support. Fielded and prioritized support inquiries via ZenDesk online ticketing system. Demonstrated patience and empathy towards users’ issues and mediated as needed. Supported and assisted new team members in defining and understanding escalation and internal processes..

Prague, CZ

Business development, PR and marketing services for foreign and local companies in the Czech Republic. JWA specializes in business-to-business PR in the areas of real estate, financial, corporate, and hospitality.

Event management and business development for an 80+ member network that actively promotes its members, both to each other and to the outside world, through networking opportunities and advertising and promotional activities. It aims to identify business opportunities for its members by being the first to hear of new companies entering the market and by.

Prague, 2, CZ

Reviewed applications and conducted phone interviews with TEFL trainee candidates. Supervised other office staff and part-time student interns. Researched worldwide job market and opportunities for TEFL-certified English language instructors. Developed and implemented advisory one-to-one counseling session system for current students to obtain personalized.

CZ

Coordinated weekly events for Prague’s first 5-star members’ club. Developed and executed event concepts including logistical coordination and follow up. Actively networked and sought out new cooperative partnerships and prospective members and grew membership base by 30% during contracted period.

Arlington, Virginia, US

Arlington, Virginia, US

Washington, D.C., US

Bachelor Of Science, Neuroscience

Graduate / Project Management, Web Page, Digital/Multimedia And Information Resources Design