Jeffrey Silver work email
- Valid
- Valid
- Valid
- Valid
- Valid
Jeffrey Silver personal email
Highly accomplished and effective Senior Operations Management Leader with extensive experience and expertise managing and developing highly successful Customer Success, Sales Operations, Client Services, and Technology Infrastructure initiatives across multiple industries and a variety of products and services. Core Strengths & Expertise:• Direct Marketing, Financial Services, Real Estate & Property Management, Manufacturing, Healthcare, Retail, Travel, Call Center, Outsourcing and Consulting. • P&L, Performance Management, Continuous Quality Improvement, Compensation, Business Planning, Outsourcing Strategies, Technology, Software Implementations, Reporting & Analysis, Procurement, Training & Quality, Organizational Development, Program Management, Project Management, Business Process Optimization, Lean Management, PCI Compliance, Logistics & Team Building.• Successful implementation of effective software solutions, including Salesforce, SAP, MS Dynamics, ADP, Onyx, Avaya, Aspect, Genesys, Vocalcom, Nuance, Verint, Interactive Intelligence.
Self-Employed
-
Business Consulting PartnerSelf-Employed Nov 2023 - Present
-
Commercial Fishing (Owner/Operator)Self-Employed Aug 2023 - PresentSouth Coast Massachusetts
-
Operations DirectorAutomated Health Systems Jun 2022 - Jul 2023United States -
Consulting GmIgolf Nov 2020 - Jun 2022Massachusetts, United States -
Director, Vendor Relations & StrategyMa Health Connector Feb 2017 - Sep 2020Boston, MaThe Health Connector is the State of Massachusetts marketplace for individual and group health, dental and small group insurance, servicing more than 400k members.Managed customer support operations and vendor contracts in excess of $100M in outsourced services. This included BPO, Call Center, Reporting & Analysis and Financial Management. Work closely with partners to control costs, improve service levels and the overall member experience. • Renegotiated current contract reducing TCO by 10%.• Reduced escalated member case inventory by 35%.• Developed balanced scorecard to monitor health of the business.• Discovered and investigated $1.25M in vendor SLA penalties, previously unnoticed.• Led cross-functional team in the largest procurement in Connector history.
-
Senior Vice President, Sales, Customer Support And OperationsGrand Circle Corporation 2014 - 2017Boston, MaJoined GCC to introduce world-class service delivery, higher sales and more efficient back-end operations supporting GCC customers and clients focusing on sales and service delivery. Worked closely with Marketing, IT, Worldwide Business Operations and Executive Management. Responsible for a seamless implementation of new technology, improved process and human capital management while driving sales and customer satisfaction. Successful managing $750M in direct sales, $20M expense budget and $5M annual capital expenditure. Heavily experienced in global customer service and integrations (operational and technology). • Improved services levels by 20% by establishing tighter KRAs including CSAT tied to compensation. • Grew sales by 5% and customer LTV by 10% by incorporating CSAT targets sales incentive plan.• Replaced contact center infrastructure investing $5M to improve both customer and employee experience.• Selected as Top 30 Leader helping to guide the organization into the future. • Facilitated Pinnacle Leadership programs dedicated to the growth and development of organization leaders. -
Vice President OperationsSpecialty Commerce Corp. 2003 - 2017Greater Boston Area"Chief Customer Advocate", responsible for contact center operations, including inbound customer service, order management, business processes, outbound telesales and customer satisfaction measurement and indexing.
-
Vice President Of OperationsTrammell Crow Company 1999 - 2003Managed growth and development of comprehensive managed maintenance service offering providing facilities management for 37 corporate, retail and institutional clients. Services included; Call Center, Supplier Management, Procurement, Account Management, IT, Project Management and Finance.
Jeffrey Silver Skills
Jeffrey Silver Education Details
-
Psychology W/Business Concentration -
Business Administration And Management, General
Frequently Asked Questions about Jeffrey Silver
What company does Jeffrey Silver work for?
Jeffrey Silver works for Self-Employed
What is Jeffrey Silver's role at the current company?
Jeffrey Silver's current role is Accomplished/Motivated Local Business Leader.
What is Jeffrey Silver's email address?
Jeffrey Silver's email address is js****@****ect.com
What schools did Jeffrey Silver attend?
Jeffrey Silver attended Assumption College, Harvard University Extension School.
What skills is Jeffrey Silver known for?
Jeffrey Silver has skills like Call Centers, Management, Crm, Customer Service, Account Management, Retail, Call Center, Strategic Planning, Operations Management, Project Management, Contact Centers, Process Improvement.
Not the Jeffrey Silver you were looking for?
-
7bgcpartners.com, aol.com, aol.com, ngkf.com, unisys.com, bnymellon.com, ngkf.com6 +151673XXXXX
-
Jeffrey Silver
Gaming Attorney (Retired);Inductee, American Gaming Association Hall Of Fame (2020)Henderson, Nv7dickinsonwright.com, yahoo.com, aarons.com, gordonsilver.com, anv.net, dickinson-wright.com, gordonsilver.com1 +170263XXXXX
-
Jeffrey Silver
Greater Chicago Area3hotmail.com, coyote.com, ups.com9 +184729XXXXX
-
Jeffrey Silver
New York, Ny2opus.so, managedbyq.com4 +191781XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial