Make sure customers are happy at all levels :)!Drive customer satisfaction through continuous improvement and innovation in all areas of the customer experienceEnsure high quality customer service and drive operational excellence across all contact channels (phone, chat, email)Monitor and analyze contact channels for trends related to efficiency, effectiveness, and quality of service to identify opportunities for improvementDevelop KPIs that align with company goals across verticalsIdentify gaps in current processes or systems that need improvement or new solutions that could be developed

Street Diligence turns contracts into data for negotiation and analytics.Our technology breaks down key terms, compares data points across contracts and industry, and flags risks. Most importantly, all data are auditable to the source documents, leaving no doubt as to data integrity.

As one of two communications employees, I worked with the Executive Leadership and People Operations team to build the global communications strategy for 17 markets while acting as a lead for overall employee engagement. Additionally, I managed the growth of four Employee Resource Groups (ERGs) with 142 employees and developed the global operational policy and budget management for D&I related events and activities.- Built communication channels, strategies, and tactics that supported the Executive Leadership team and drove employee experience goals and objectives (eg. eNPS score)- Designed structure and timing of global internal messaging, as well as built and delivered messaging that resonated with diverse audiences- Oversaw the content and production of company assets (intranet, company events calendar, etc) as well as all-hands meetings (corporate and company-wide)- Led development of Employee Resource Group policy and managed global budget- Produced all internal events (globally) while curating and developing employee experience related activities (all executive communications such as global town halls and all hands

As the lead for digital business development at the Forum, I operated as the primary liaison between the organization and strategic partners interested in formally engaging with the Forum’s digital portfolio and SaaS platform (Strategic Intelligence). I oversaw a portfolio of 16 strategic partners that paid a combined membership rate of $8M-15M annually. - Customer success manager and sales lead for strategic partners across various industries and locales that included Europe, Latin America, and North America (clients included HP, Deloitte, Deutsche Bank, Wipro, Dentsu Aegis, and others) - Designed customer success playbook and onboarding process for strategic partners- Generated leads to create new partnerships for the Strategic Intelligence SaaS platform- Collaborated with engineers and developers to implement technical solutions for new and existing partners while seeking new and innovative product lines- Drove marketing and communications strategy to help execute business development initiatives- Acted as point of contact for all strategic partners who selected digital product offerings

Worked closely with various project teams (cross-functionally) and external stakeholders to refine digital product offerings. Projects included designing new digital memberships, creation of digital knowledge tools, and creating new combinations of existing digital assets. Work resulted in the increase of strategic partners from 5 to 11 resulting in a portfolio increase of $2M annually. - Customer success manager and sales developer for a portfolio of 11 partners with an ARR of $5M- Responsible for developing new digital value propositions for Forum members and constituents- Liaised with product managers to help develop product roadmaps for Knowledge Engagement related sprints- Collaborated with platform engineers for effective UX design aimed at improved usability, accessibility, and engagement- Managed launch processes for new product concepts along with workshops, training webinars and C-Suite onboarding

Oversaw the operational development of pilot expert teams within the Digital Economy and Society Initiative. Worked as a co-project manager for the National Digital Policy Network aimed at the development of national and transnational digital policy governance structures.- Developed and executed engagement plans for expert groups centered around national and transnational issues within the ICT community- Managed workflow across all initiative networks for greater alignment with organization mandate and objectives- Created Network team development process for scoping and alignment with broader Forum initiatives- Provided strategic input and content for effective product development- Worked with stakeholders to define project scope and played a key role in analyzing data for effective solution development

Worked alongside Head of Digital Governance on session development and research. Eventually led the deployment of a series of governance sessions titled “June Briefings” where the Forum introduced its new system approach to multistakeholder dialogue and solution creation.− Organize and coordinate strategy meetings for the Information and Communication Technology Industries team;− Manage project pipeline to ensure successful execution for team alignment with regionals and the Annual Meeting in Davos;− Research, secure and educate appropriate senior executives, industry experts and public figures on the potential of the Forum and its private-public partnership sessions;− Write and edit reports and general administrative tasks specific to pre- and post-event follow-up.

Cofounded one of the few coffee roasting companies in New York that focused solely on roasting and distributing single-origin African coffee. While the original concept was a popup shop, we quickly transitioned into a wholesale only roasting company where we increased revenue by 30% in the first three months after changing our business model to focus on eCommerce.- Designed and coordinated the placement of all digital assets while leading brand development and strategy meetings- Created and implemented all media and marketing projects- Managed wholesale development and roasting pipeline on a bi-weekly basis- Created all operational processes and led financial modeling and forecasting

Co-developed a C-Suite department and onboarding process for sought after executive clients and mid-market businesses. The department eventually became the highest revenue-generating team within the organization since bringing in a new source of revenue.- Provided corporate clients with innovative branding strategies aimed at establishing an effective web presence- Strategized and executed web design, digital campaigns, and branding for companies and their C-Suite- Acted as a liaison for clients dealing with digital legal requests, digital privacy rights, and public relations issues- Managed branding and execution of C-Suite digital campaigns

Assist director of North American marketing in developing, managing and executing Bobbi Brown marketing and advertising programs. Forecast, allocate and manage inventory on non-saleable items for North American affiliates. Implement and complete assigned projects according to quarterly schedule. Administer, coordinate and cultivate seasonal event strategy and support materials.

Co-created and developed a web publishing platform focused on millennial news. To drive early stage growth we developed a data driven strategy to publish short form political, lifestyle, entertainment and technology new clips.

Support marketing director with management of listings’ conferences, events at the exchange, advertising campaigns and tactical marketing programs. Prepare and execute in conjunction with internal departments (Creative Services & Events), marketing assets to support conferences, pitches, collateral, signage, etc. based on current brand guidelines and campaigns. Administer and update marketing collateral and website details.

Social media/PR outreach management (Facebook, Twitter, LinkedIn account management, publication outreach, etc.). Start-up assistance with luxury brand business development initiatives. Preparation of Member Services materials. Research regarding potential partnership opportunities. Assistance in coordination of networking and experience events. Marketing development and execution.

Assist in content management for editor approval. Marketing development through social connections. Review and recommend possible publication changes. Assess content for effectiveness. Advise writers on better product production. Arrange for better topic creation and allocation. Copyediting articles and all delivered material. Collaborate with editor in chief to ensure a lively digital dialogue with readers. Any assigned tasks.

Job platform administrator and department advertising coordinator. Designed printed advertising material and drafted new media ad publications to market Center for Career Development. Creative web designer and digital solutions provider. Developed a consistent and effective media strategy to compliment department yearly goals.