Juan Felipe Torres Email & Phone Number

Toronto, Ontario, Canada

Cali, Valle Del Cauca, Colombia

• Lead the foundation’s entire IT process and work team which consists of six people and isin charge of all technical support, information systems management, computer security,networking, multimedia servers and electronic security.• Managed the Foundation's Zoho CRM integration applications (Forms, Analytics, Surveys and Campaigns). Write functions code, configure workflows, new modules andintegrations with third party applications.• Propose and managed the area’s budget which is set at $800,000.00.• Managed the execution of maintenance plans for the IT’s infrastructure and equipment.• Managed Asterisk IP PBX, active directory, ERP (Siesa), Google Workspace and hosting services• Managed cloud services on AWS (Instances EC2 and Route 51).• Managed electronic security systems (CCTV, fire detection systems, access control andintrusion detection) and additional control systems (garden irrigation, air conditioning andpower plant).• Managed the servers, NG firewall and additional active network equipment of the organization.• Successfully managed the relocation of Fundación WWB Colombia to its newheadquarters in 2019.• Provided support for the design and implementation of Fundación WWB Colombia 'sstrategic plan through to 2023.• Systematized through Zoho CRM the entire process of invitation, diagnosis and actionplans for users who enter the Foundation.

Cali, Valle Del Cauca, Colombia

* Supported, from a technological point of view, and managed, coordinated and configuredthe requirements requested by clients • Submitted proposals aimed to increase incomegeneration on the sale of technological services.• Proposed the documentary structure of the Systems area in order to standardize itsprocesses.• Planed and coordinated the execution of maintenance plans for the infrastructure andequipment of the Systems area.• Managed IP telephony (Elastix), active directory, ERP (Zeus), Office 365 services andhosting.• Planned and executed plans for investment, renewal and replacement of software andhardware resources.• Managed the organization’s servers, UTM (Fortigate) and other active network equipment.

Yumbo, Valle Del Cauca, Colombia

Provided support to the life cycle of events, from the technological point of view, andmanaged, coordinated and configured the requirements requested by the client.• Interacted with the different areas of Valle del Pacífico, in order to solve the informationmanagement problems, using the technological resources available.• Proposed and updated the documentary structure related to the management process oftechnological infrastructure.• Provided support from the Planning and Project area to the implementation of the entiredocument structure of the organization.• Submitted proposals to generate from the technology area new income for Valle delPacífico• Planned and coordinated the execution of maintenance plans for technologicalinfrastructure and electronic security