John Vogel Email & Phone Number

Oconomowoc, Wisconsin

Customer Service Mananger

• Provide technical and mechanical support to customers to ensure delivery of the highest quality package in order to maintain integrity of the food product.• Streamline customer plant operations by analyzing existing manufacturing lines, and designing and communicating improvements.• Assist in training customer employees on the day-to-day operation of packaging equipment and handling of container components.• Provide regular feedback to container manufacturing facilities as to the quality of the finished product.• Establishing and building strong relationships with customers, contractors, supervisors, and peers.

• Attend to customers needs while using their field knowledge to make improvements to Putzmeister Products• Act as primary liaison between Engineering and Customer Service personnel to improve product performance and increase market acceptance for Putzmeister products.• Work closely with Engineering, Manufacturing and Purchasing to resolve product issues in order to reduce warranty cost while improving the company’s reputation in the marketplace.• Responsible for providing customers and outside vendors with welding and repair procedures for structurally damaged equipment.

• Design and document the tooling and equipment for manufacturing metal food containers.• Provide technical support to Silgan’s 35 manufacturing plants.• Streamline customer plant operations by analyzing existing manufacturing lines, and designing and communicating improvements.• Work with machine and assembly contractors to facilitate the implementation of enhancements to customer equipment.• Lead the design modifications for existing equipment owned by Silgan’s acquired companies.• Establish and build relationships with customers, contractors, supervisors, and peers.

• Improved the efficiency of customer manufacturing lines by designing custom strip metal processing equipment for the strip steel and aluminum industries.• Participated on cross-functional sales teams to provide technical support for developing customer proposals.

• Designed and coordinated the implementation of material handling systems for the mining industry.• Collaborated with engineering team, sales, and purchasing to analyze customer requirements and develop project proposals to meet customer’s specifications.• Ensured that customer needs were met by conducting inspections of system installations at customer sites.

• Recruited to manage the installation of a material transportation system on a remote Indonesian island. Developed and maintained a project plan and delivered the project within scope, budget, and schedule.• Recognized by management for superior performance and promoted to the position of Technical Supervisor.• Led teams of field engineers and contractors to deliver installation and maintenance services at customer sites.

Bs, Mechanical Engineering

Business

Activities and Societies: Rugby