Jay Fyalka Email & Phone Number

● Manage, monitor, maintain and deploy server and network infrastructure● Active Directory administration● Gather data and do independent research on trends and recurring problems● Implement solutions and work with professional staff to guide policy decisions● Scripting, automation, and writing custom software to better manage our time and resources● Manage the maintenance, imaging, and deployment of the computer training labs● Write and customize software tools for analysis, monitoring, and maintenance of infrastructure● Maintain vendor relationships including solution comparisons and purchasing

● Act as primary point of contact for end user support.● Gather data and do independent research on trends and recurring problems.● Implement solutions and work with professional staff to guide policy decisions.● Utilize issue ticketing system to follow through on outstanding problems and service requests.● Manage the maintenance and imaging of the computer training labs.● Write and customize software tools for analysis, monitoring, and maintenance of infrastructure.● Travel to conferences to provide AV setup and computer support for staff on-site.

Mt. Olive Il

●Maintained/Improved our EFI ePace software, worked with support to resolve issues, and trained new employees in use of the software.● Responsible for approximately 50 Windows/Mac Workstations, across two factory locations.● Administered two Windows 2k8 R2 Servers, two Debian Linux Servers.● Maintained network infrastructure, including Cisco 1800 series routers and Pfsense routers.● Documented internal procedures, infrastructure, and trouble tickets.● Maintained company website/ecommerce store.● Individual job cost analysis and future predictions.● Maintained vendor relationships, including cost comparisons.

Litchfield Il

● Acted as Senior Technician, oversaw operations in the shop and acted as manger to two other technicians.● Took tech support phone calls relating to our service as an ISP.● Resolved the more complicated issues that were escalated to my desk.● Managed inventory.● Did computer maintenance and repair work on a day-to-day basis.● Participated in assisted and unassisted on-site installation of proprietary Alvarion 2.4ghz wireless access equipment.● Assisted customers with technical problems over phone and in person.

Bachelor Of Science (Bs), Computer Science

Associate’S Degree, Computer Networking

Education record