Javier Gutierrez Email & Phone Number

Irvine, Ca

Irvine, Ca

Resolves claims for Returns, Destroys, advertising, rebates and unknown deductions. Ensures rebates deductions and re-payments are processed and cleared to the appropriate general ledgers on a monthly basis. Participates in corrective action teams to correct potential on-going problems. Accurately prepares adjustments. Manages accounts through telephone correspondence, handles inbound queue calls and minimizes indirect contact via e-mail, where applicable. Communicates professionally, concisely and courteously with parties within the organization as well as external customers. Demonstrates ability to address customers’ needs and possesses knowledge to provide optimal service. Maintains customer relationships and encourages customer loyalty through mutually beneficial negotiations to resolve open balances. Retains the capacity to diffuse potentially unpleasant conversations. Utilizes time management skills to meet departmental objectives while maintaining a steady work load.

Irvine, Ca

Managed quality complaints and documentation to meet good manufacturing practice standards.Analyzed data, prepared and distributed reports on complaint levels and product deviation trends. Processed and document reimbursement and adjustment to physicians, pharmacies and distributors. Processed FDA non-medical quality complaint submissions and prepared responses in timely a manner. Managed various projects simultaneously while meeting time sensitive deadlines.Managed inquiries and resolve issues from sales staff, health care providers, retailers, and patients.

Irvine, Ca

Receive and answer a high volume of customer inquiries regarding product orders, order status, serial number research, product returns, and requests for credit, product search, physician certification, rates and services offered. Research, troubleshoot, and resolve account discrepancies. Follow up to ensure resolution and outcome meets customer expectations. Support key account & outside sales team in the management and development of business