Jorge Eliu Galaviz González Email & Phone Number

Ciudad Obregón, Son., Mx

México

Interacting with users by video call, chat, and email.Assist with setting up customers for remote recording and offer live troubleshooting.Ensure the highest quality customer service, while working in a remote environment.Continuously learn and develop one's skill set.Work with other teams to deliver the voice of the customer to our product team.Work closely with R&D to solve issues fast and efficiently.Provide our knowledge team with needed drafts for articles, internal knowledge, and training.

Miguel Hidalgo, Cdmx, Ciudad De México, México

Provides production support including accurate problem identification, ticket documentation and client/vendor dialogue. Delivers engagement and process documentation and drives compliance with structured delivery process. Providing a desktop support function to the client PC / Workstation buildsBasic network patch Cabling and related activities Incident Management - updating support calls for tracking & reporting purposes.Hardware – deployment/decommission/disposal- Media Management - hard disk handling & controlsFulfilment of end user service requests Completion of daily/weekly/monthly checks. These will be performed upon request either by dispatch ticket for each item, or by specific instruction given to part-time IT resources. Oversight &/or resolution of end user issues Fulfilment of end user requests Delivery of initiatives (local projects) With emphasis guidance and training, maintain awareness of all major technology activities that impact the location(s) Perform warm shift handover with engineers along with the shift SPOC where applicable.

Mexico

Assist in communicating the features, functionality, and value of our products to current and prospective customersTroubleshooting technical issues and filing bugs as necessaryResearching, diagnosing, and resolving carrier errorsAccount setup, billing inquiries, and fraudShipping best practices, rules and regulationsWork closely with a remote team, distributed across three time zones, managing support across three channels: Email, Live Chat, and PhonesWork cross functionally with a globally distributed team including Sales, Customer Success, Business Development, Finance, Product, and Engineering to ensure the quality of our product and the end user experienceAssist in the creation, maintenance, and upkeep of all support related documentation including help center articles, macros, FAQs, and training materials

México

Provide an outstanding customer support on phones and emailTechnical supportAssist customers on technical questions or problems on the platform

Ciudad Obregón, Sonora, México

Field Services Technician.Support customers with IT related issues.Troubleshoot IT issues to solve them or escalate if necessary to the appropiate teamIT Hardware DeploymentIT On Site support

Heldesk technician.Respond customer communications via phone call, email, self service, troubleshoot IT issues, escalate when necessary to the appropiate team

Los Cabos, Baja California Sur, México

Began my work with the company as a freelance technical support specialist, assisting with the installation of surveillance systems, local networks, and setup of computing and telephony equipment, among other tasks.In February 2021, I was offered the opportunity to continue providing technical support services and secured a full-time contract as a driver responsible for transporting patients from the airport and hotels to their medical appointments.

Los Cabos

Installation and operation of audio systemsInstallation and operation of video systemsInstallation and operation of lighting systems

Technical support for ATMsInstallation, configuration, and preventive and corrective maintenance of equipmentRepair in cases of vandalismFault diagnosisOn-site testingFault repairSpare parts managementInventory managementSupport for remote locations

Field Engineering in Various Areas:Networking: Installation, configuration, troubleshooting, preventive and corrective maintenance, uninstallation, and other services working with leading products and brands in the market such as CISCO, TELDAT, Fortinet, Huawei, etc.Technical Support: Comprehensive support for the operations of various clients, including maintenance, diagnostics, and repairs of computers, printers, scanners, networking devices, servers, etc.Printer Technician: Installation, maintenance, and management services for specialist vendors in printing devices.

Responsible for providing support for the entire operation within a call center environment, performing preventive and corrective maintenance on networks, PCs, communication equipment, and servers for approximately 120 end users. Additionally, responsible for escalating issues to the appropriate vendors when necessary. Ensured the company’s operational needs were met to maintain 24/7 functionality and respond to any contingencies as required.

Regional manager of support for banking institutions, overseeing support for their data centers, networks, PCs, cloud applications, operating systems, servers, connections between providers and clients, structured cabling, etc.Technology renewal. Assisted in branch remodels, ensured compliance with specified technical requirements, installation and setup of data centers, structured cabling, PCs, telephony, printing equipment, integration of various systems into the local network (alarms, video surveillance, etc.), equipment for generating queues (Bancomer TV), inventory management, and reporting project progress metrics.

ATM technical supportDevice-level repairsEquipment configurationSupport for vandalized equipmentSoftware loadingError validationFault diagnosisPreventive and corrective maintenance

Technical support for XPOS sales system migrationSystem monitoringData collectionError reportingError diagnosis

On-site technical supportHardware and software installation and configurationTech refreshInventory management