Jonathan Galiotto, Mba Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Oversee all operations for Middle TN including installation and service to over 150 customers monthly. Manage all personnel headcount, hiring, onboarding and disciplinary actions, inventory control, and full P&L responsibility for $28M market. Created a high performing team to provide exceptional service to customers including Installation, Service, Technical Measures and Warehouse.Key Accomplishments: ▪ Increased annual installed revenue by over $8M through streamlined operations, additional installation teams and optimized scheduling.▪ Engaged and motivated teams on monthly revenue goals and internal corporate surveys sent out to all customers.▪ Supervised installation teams and assessed the quality of craftsmanship and ensure signature service for all customers. Performed regular reviews of KPI’s to continuously improve skill set and increase quality metrics.▪ Managed a team of twenty associates and fifteen installation crews; Created 5 new manager roles to develop leadership skills and support the growth of the market.▪ Collaborate with cross function team members including Ordering, Supply Chain, HR and Sales. ▪ Directly responsible for maintaining a positive online presence and mitigating complaints from escalated customers.

Greater Chicago Area

Actively managed over 250 accounts across Midwest ensuring maximum client satisfaction for quality and customer service. Drove business growth and efficiency through obtaining new customers and ancillary sales. Planned and lead safety meetings with all staff members to ensure compliance with safety standards, aiming to reduce injuries and accidents. Created/reviewed all quote proposals for new and existing customers. Key Accomplishments: ▪ Carried out detailed annual review of all portfolio accounts and accordingly execute improvements, resulting in 10-20% revenue growth and profit margin. ▪ Coached and mentored Regional Managers from other districts to build best in class leadership skills.▪ Troubleshot and initiated corrective strategies to achieve optimal customer satisfaction metrics through onsite inspections.▪ Implemented an effective database to streamline end to end communication process, which resulted in reduced customer complaints, increased employee efficiency and more accurate billing.▪ Created and delivered company-wide presentations on Safety Data Sheets, OSHA Standards, safe work practices, company policy and vehicle inspections.

Greater Pittsburgh Area

Used impeccable relationship building skills to acquire new and retain existing customers. Met various clients to identify and fulfill needs for long-term business. Swiftly responded to client inquiries as well as ensured proper billing procedures for each individual account. Responded to new customer calls as well as performed cold calling in assigned territory. Visited and inspected sites to ensure attainment of client expectations. Key Accomplishments:* Grew the account base by 10% annually before being promoted to operations manager of the Midwest Region.* Managed applications for the customers for building a reputation of excellent customer service.

Assessed and repaired damaged lab equipment including but not limited to pipettes, water baths, spectrometers, and precision balances.Assisted in the repair and maintenance of HPLC, incubators and NMR equipment.Installed computer hardware and software on network computers.

Utilized Scanning Electron Microscopes (SEM), Infrared Spectrometers, Fluorescence, PCR and Western Blots to perform dissections and physiological evaluations of various plants and animals.

Organized and prepared information for the doctors’ insurance credentialing.Responsible for filing and keeping track of patients’ medical charts and information.

Mba, Business Administration

Traveled to Beijing and Shanghai, China for evaluation of a proposed export plan and created a market entry strategy for a Biomedical.

Bachelor Of Science - Bs, Biology

Activities and Societies: