Projects:- BGAN project consultant for business opportunity with Colombian National Police (finalized)- Consultant for Colombia’s Ministry of Defense for satellite teleport migration (finalized)

In charge of company’s Operation Department which includes Project Management, Engineering and Installation areas in order to organize and oversee daily project operations assuring company’s goals, customer satisfaction, policies and objectives through an efficient working environment as well as people coaching. Company profile focused on satellite communications, IT, military, maritime, aeronautics, on the move systems, public safety and security for private and public telecommunications… Show more In charge of company’s Operation Department which includes Project Management, Engineering and Installation areas in order to organize and oversee daily project operations assuring company’s goals, customer satisfaction, policies and objectives through an efficient working environment as well as people coaching. Company profile focused on satellite communications, IT, military, maritime, aeronautics, on the move systems, public safety and security for private and public telecommunications markets.Responsibilities:• Escort upper management in setting goals that promote company growth• Rollout of business company operation (post-sales)• Responsible for post-sale business relationship • Enhance customer satisfaction through operational processes• Accomplish operational budgets to promote company’s profitability• Manage relationships/agreements with external partners/vendors• Formulate and implement operational improvement policies• Promote and enforce operational safety in workplace• Ensure company’s operations in conformity with established regulationsAchievements:• Customer satisfaction level higher than 80% • Company’s quality program & ISO 9001 certification• 5% operational budget savings during last 4 years• To date, 100% of project successfully achieved • Established and developed intercompany working method agreements and relationships at multiple levels within both customer accounts and business partners (domestic and international) Show less

Responsible for planning, execution and project rollouts as well as presales opportunities analysis and management applying face to face customer skills beside optimal engineering methods. Strong abilities and knowledge with project leadership, direction, planning, analysis, decision skills and resource allocation. Responsibilities:• Engineering Managero Engineering team direction and business guidanceo Architect for engineering and post-sales strategies o High end… Show more Responsible for planning, execution and project rollouts as well as presales opportunities analysis and management applying face to face customer skills beside optimal engineering methods. Strong abilities and knowledge with project leadership, direction, planning, analysis, decision skills and resource allocation. Responsibilities:• Engineering Managero Engineering team direction and business guidanceo Architect for engineering and post-sales strategies o High end solutions, analysis and designo Pre and post-sale company point of contact• Presales Managero Opportunities and business analysto Sales team advisor to develop selling strategy within target accountso Customer point of contact for technical understanding, key business issues/drivers, and future technology requirements• Project Leadershipo Responsible for new and ongoing engineering projectso Team metrics for pre and post sales activities and customer support o Monitoring and project progress measurement against business plano Risk assessment for timely and proactive actionsAchievements:• Boosted engineering knowledge department through permanent mentoring• Organized and standardized company’s engineering working methods and procedures • Achieved company’s business opportunities and goals beside customer satisfaction • Attained good engineering management practice Show less

Telecommunications companies consultant. Advisor for business deployment plans, training, network analysis and engineering, maintenance strategies, system integration, support, debugging and problem troubleshooting. Key Skills:• Strategic planning • Specialized analysis• Problem and solution focused• Knowledge transfer and mentoring • Specialized guidanceCompanies/Projects:• Colombia Movil SA ESP• Newsat SAS

Principal engineer for NBN FRSS project (National Broadband Network First Release Satellite Services). NBN FRSS was the Australian government initiated solution (www.nbn.com.au) to provide high speed connectivity coverage to over 48,000 users (growth higher than 2,000 users per month). Responsibilities:• Principal Engineero Head consultant engineero Impact analysis/risk assessmento Design and high level engineering solutions • Network Managemento Service… Show more Principal engineer for NBN FRSS project (National Broadband Network First Release Satellite Services). NBN FRSS was the Australian government initiated solution (www.nbn.com.au) to provide high speed connectivity coverage to over 48,000 users (growth higher than 2,000 users per month). Responsibilities:• Principal Engineero Head consultant engineero Impact analysis/risk assessmento Design and high level engineering solutions • Network Managemento Service assurance through analysis and monitoringo Performance and teleport management• Engineering Project Leadershipo Advanced technical solutions developmento Scope, working plans and contingencyo Resource planningo Stakeholders management• Resolution Managemento Crisis managemento Incident management• Staff Training/Coaching Achievements: • Exceeded forecast project stability through the establishment of accurate engineering processes resulting in the significant reduction of maintenance hours and service interruptions• Accomplished a reliable and successful operational environment with minimum outage rates, achieving the project's Service Level Agreement (SLA); resulting in improving customer satisfaction as well as saving significantly in SLA penalties• Increased overall office productivity by proactively engaging in knowledge transfer of business as usual and operational activities• Decisive engagement during critical outage events, leading technical team and managing key stakeholders to ensure confidence• Provided proactive analysis, planning and monitoring methods to foresee and resolve problems in a timely manner, preventing occurrence of future operational challenges well in advance• Timely and effective end to end troubleshooting of outages resulting in prompt resolution and reducing outage durations significantly• Designed and created network review reports for KPIs follow up Show less

Lead Engineering consultant for South America clients (18+) required to ascertain and communicate proposed solutions through client engagement in order to strengthen relationships and improve business opportunities. Responsible for providing engineering supportResponsibilities:PRE SALESo Technical advisor to sales and marketing teamo Customer liaison (enhance commercial, technical and operational benefits of the established and new technical solutions)o Design… Show more Lead Engineering consultant for South America clients (18+) required to ascertain and communicate proposed solutions through client engagement in order to strengthen relationships and improve business opportunities. Responsible for providing engineering supportResponsibilities:PRE SALESo Technical advisor to sales and marketing teamo Customer liaison (enhance commercial, technical and operational benefits of the established and new technical solutions)o Design reviews o Product adaptations and design to meet customer requirementso Customer interface and product feedback analysiso Provide competitor market awarenessPOST SALES• Engineering Consultancyo Customization of client environmento One-on-one product knowledge exchange (technical skills and capabilities)• Customer Managemento Project follow up/evaluationo Customer satisfaction evaluation/responseo Complaint management • Engineering Support for Customerso Configuration, integration and solution designo Technical advisoro Outage management and troubleshootingo New project design and execution o End-to-end support for customer servicesAchievements:• Used knowledge expertise and valuable professional experience to successfully accomplish and engineer strategic international high level projects on time and under budget Some projects:o Ministry of Defense - Colombiao Telefonica SA – Argentinao Entel SA – Boliviao Telecom SA – Argentinao Colombia Movil SA ESP - Colombia• Encouraged new sales team opportunities through understanding, interpreting and anticipating customer needs while illustrating solutions features and applications effectively, demonstrating company expertise and capabilities• Consolidated excellent customer relationship maintaining high customer satisfaction with permanent face to face contact and detailed escorting for project activities • Enhanced office performance by effort optimization resulting higher profits and overall project impacts Show less

Analyst and Main Engineer for Compartel’s satellite project. Compartel was Colombia’s government program to provide Information Technologies and Telecommunication services for rural areas which was, during that period, one of the most extensive satellite projects in Latin America region (13,000+ terminals).