Jeffrey Gallina Email & Phone Number

Owings Mills, Maryland, United States

Towson, Md

• Planned project initiatives as a lead technical business intelligence resource, including the creation of project timelines, resource allocations and budgets• Lead BI resource for the Stanley Convergent Security Solutions ERP migration to SAP• Gathered and defined business requirements to develop specifications for business intelligence reporting • Managed offshore project resources dedicated to application development and system integration testing• Liaised with project managers and IT team members to provide detailed project reports and milestone updates• Facilitated joint application design sessions with project stakeholders across all phases of software development life cycle (SDLC) to discuss and resolve issues• Partnered with business stakeholders to develop key performance measures and the creation of retail sales and technician efficiency reporting• Provided continuous support for the product service data mart and business intelligence reporting tool• Drove efficiencies within the current reporting structure• Provided technical and educational support for 120 users• Trained and mentored offshore resources to improve first-level support

Towson

• Supported planned project initiatives as a lead technical BI resource, including the creation of project timelines and managing offshore project team resources• Lead BI resource for the Product Service Retail Solutions ERP migration to SAP• Collected requirements from end-customers and business partners for product upgrades, added features and new product development• Directed projects through cycle of design, programming and implementation with focus on providing a quick ROI• Performed business objects development activities to create reporting solutions that exceeded expectations• Responsible for new development/modifications for product service data warehouse, SSIS packages/reporting• Provided continuous availability for product service business intelligence tool for finance/operational reporting• Developed and presented training for over 100 users

Towson, Md

• Performed all SQL and report development activities for product service data mart and business intelligence reporting tool• Effectively coordinated with BPO’s to develop reporting and project requirements• Implemented BI reporting solution for Black & Decker Factory stores and Event Sales teams to deliver sales, inventory, customer and OP reporting• Provided documentation and training for 75 service center locations and product service corporate staff• Provided continuous availability and high accuracy of the product service business intelligence reporting • Developed SSIS packages to support the timely availability of refreshed data for reporting• Managed upgrades of product service data mart and business intelligence reporting tool to the current version of software and SQL Server• Responsible for timely and accurate financial and management reporting• Performed complex ad-hoc SQL queries when immediate access to data is required• Trained and mentored interns

Baltimore, Maryland Area

• Maintained existing applications and designed and delivered new applications• Generated ad hoc reporting for Business Development and Product Strategy• Effectively coordinated with business stakeholders to develop project requirements• Updated documentation with project deviations to capture changes• Created functional and technical specifications for a wide range of projects including estimates of projected costs, project timelines and resource allocations• Developed and presented technical and functional training in 1-1 and classroom settings• Trained and mentored help desk personnel to improve first-level support

Camp Hill, Pa

• Performed program development, unit testing, implementation and program maintenance• Assisted users and BPO’s during SIT and UAT• Created documentation of procedures, programs and unit test materials• Designed and developed reports for end-users• Performed and developed user training