- Technical Business Analyst and acting Scrum Master for Veeva Application team, who prioritizes the daily work for the working scrum team. - Manages key business partner and vendor relationships, and facilities bi-weekly meetings to prioritize immediate product needs. - Oversees Jira process development, implementation of Agile methodologies (i.e. backlog refinement, standups, etc,) and facilitates continuous process improvement.- Oversees release management and manages all pre-and post-release activities, and together with stakeholders determines release items and frequency. - Helped implement Veeva RIM application, by providing QA support, reviewed test scripts, wrote Standard Operating Procedure, finalized requirements and oversaw release activities.- Assisted with the design, implementation and release of a new, complex hybrid workflow for studies, while working with both internal and external stakeholders.

Advarra (formerly know as Forte) is the industry-leading provider of software and services in the critical areas of clinical trial management, clinical data management and research administration for cancer centers, academic medical centers and health systems.- Business analyst for Forte Payments Product, and technical infrastructure product. - Scrum leader for SDLC team, which includes coordinating and facilitating sprint events - planning, estimation, retrospective and backlog refinement. - Defined users stories, gathers and defines case requirements for development work. - Agile mentor to fellow development teams, as Forte rolls out Agile company wide. - Oversaw release management for multiple products. - Created designs, workflow charts and mockups as needed. - Provided input into the Product Backlog and assists Product Manager with prioritizing the backlog. - Collaborated with key stakeholders to gather requirements, research, and analyze features. - Analyzed the work to be completed within a sprint and future sprints, by determining velocity and the number of cases to be completed within a given amount of time.

- Overaw Spredfast’s Promotions software product and co-manage Spredfast’s Publishing software product.- Developed project plans, user stories and tasks for development teams. - Coordinated with design teams to create the best user experience and improve existing products. - Collaborated with cross-functional teams to ensure product specifications solve customers’ problems, including buy-in with relevant stakeholders.- Lead product release cycles with development, QA, support and marketing teams. - Analyzed product adoption using Gainsight, to gauge performance and drive product strategy. - Created product comparison between Spredfast and Shoutlet to determine the feature similarities and differences, which overall helped with customer migration.

Shoutlet, a Spredfast company, is an enterprise-class, cloud-based social marketing platform that empowers brands to build meaningful customer relationships that drive real value. Through data acquisition, customer insights, and business integrations, Shoutlet helps more than 600 brands in 60 countries build the relationships that actually build business.Headquartered in Madison, WI, Shoutlet has additional offices in Atlanta and London. Current customers include 3M, Best Buy, Fox Sports, Hot Topic, 24 Hour Fitness, Canon, and Norwegian Cruise Line.- Product Manager for multiple Scrum teams, which includes managing features for social enterprise accounts, contests, reporting, and custom development work. - Collaborate with multiple teams to ensure product specifications meet customers needs; this includes meeting with relevant stakeholders such as customers, sales, marketing and account managers.- Manage product release cycles with development, QA, customer support and marketing teams. - Create, define, and prioritize project plans and user stories for new features.- Perform weekly research on competitors and analyze social media trends.- Extensive knowledge of social media platforms: Facebook, Twitter, YouTube, LinkedIn, Instagram and Pinterest.- Continue to oversee Shoutlet's SOC2 processes and policies to ensure the highest level of information security and confidentially in relation to customer privacy. This includes annual audits, risk assessments and management of policies.

- Tracked all projects in development and QA, and reported weekly to management with project status updates.- Managed the change management process, which included approval and review of all new features and bug fixes to the platform. - Created weekly release notifications for all items launched into the platform for both Shoutlet staff and customers.- Completed all request for proposals (RFPs) from existing customers and sales, and ensured that deadlines were met for RFPs. - Oversaw Shoutlet's SOC2 processes and policies to ensure the highest level of information security and confidentiality in relation to customer privacy.

- Created and maintained detailed product plans, status reports, and other documentation.- Coordinated feature enhancement requests from a cross-functional team of sales, client services, and marketing.- Provided product support to sales, client services, customers and other stakeholders.- Communicated new product features, version releases, and enhancements to both clients and internal staff.- Planned, built and maintained the company Intranet.

- Hosted online webinars and in-person training sessions to 50+ attendees on the Shoutlet platform.- Created training guides, videos, and FAQ posts for new product features.- Provided strategic guidance for new customers, which included setup and publishing of content to social networks and Social Media 101 training.- Provided on-going technical support to customers as needed.- Acted as account manager for 40+ accounts to ensure full use of the Shoutlet platform.

- Performed Search Engine Marketing and optimization for customers. - Executed campaign management, which included online media placement and campaign calendar, and blog outreach campaigns for large customers such as Allstate Insurance, Wisconsin Tourism, Solo Cups, Navistar and many more. - Managed budget for online ad placements, in addition to purchase orders for customer. - Managed creative delivery, weekly/monthly campaign reports and overall campaign performance.- Assisted research department with customer competitor analysis and social community research.

- Provided prompt, helpful and courteous customer service to all members. - Processed transactions that came through the CSR area including, but not limited to, cashing checks, account withdrawals, deposits, and processing loan payments.- Properly balanced and maintained a cash drawer daily.- Assisted loan service during off-season with filing papers, escrow payment distribution and updating customer information.- Interned in the marketing department and assisted with event coordination, promotion and planning, and maintained customer databases.