Jake Gargaro Email & Phone Number

With over six years of experience as a Technical Support Engineer, I have developed a passion for resolving complex issues and driving customer satisfaction. I previously worked as a Senior Support Engineer at Naehas, a leading provider of software solutions for marketing and sales operations.At Naehas, I fostered effective cross-functional communication, ensuring alignment across teams and departments for seamless project execution and successful client engagement. I also spearheaded customer education programs, conducting bi-weekly webinars, creating comprehensive documentation, and providing personalized sessions. These initiatives have resulted in a 40% decrease in common product issue reports. Additionally, I developed and executed complex SQL queries to enhance data retrieval efficiency and improve analytical outcomes. I also played a pivotal role in QA and UAT phases, rigorously ensuring that software products meet the highest quality standards before deployment.To further enhance my technical skills and knowledge, I have obtained certifications in Front-End Development, Programming with JavaScript, and HTML and CSS in depth from Meta, a renowned online learning platform. These certifications have enabled me to understand and troubleshoot issues related to web development and design, as well as to collaborate more effectively with developers and designers on various projects.My goal is to leverage my technical expertise, customer service skills, and project management abilities to deliver innovative and high-quality solutions that meet the needs and expectations of the clients/customers I am supporting. I am always eager to learn new technologies and tools that can help me achieve this goal and advance my career.

Listed skills include Teamwork, Microsoft Office, Social Media Marketing, Leadership, and 2 others.

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  Illinois State University

  Graduate