Jason Garner Email & Phone Number

Springfield, Massachusetts Metropolitan Area

• Develops and manages all 311 Call Center processes.• Manages 311 Call Center Representatives.• Develops and executes all 311 Call Center customer service metrics.• Manages customer service levels and implementation of continuous quality improvement efforts to improve operations, decrease turnaround times, and streamline work processes.• Analyzes 311 Call Center data to evaluate and report on results.• Provides regular interaction with the Mayor, City department heads, and the Control Board.• Responsible for all non-emergency Call Center activities. • Performs related work as required.

Springfield, Massachusetts, United States

• Process encumbrances and payments and assuring conformance with Office of the State Comptroller, departmental policies and procedures and internal controls.• Research all statewide and departmental contracts to ensure services and goods are being procured using the proper procurement methods and ensure proper use of contracts in regards to scopes of services/requests for responses.• Utilize COMMBUYS for contract information to maximize the efficiency of the Fiscal Unit and ensure personnel receives the requested goods and/or services in a timely manner.• Collaboration with suppliers to resolve conflicts/discrepancies, act as primary contact to vendors to resolve billing/balance discrepancies and help ensure proper application of payments and prompt pay discount utilization.• Work directly with Maintenance Staff and Facility Administrators to advance the development, preparation and posting of bid solicitations, the evaluation and negotiation of contracts, and award contracts using the Commonwealth’s e-procurement system (COMMBUYS).• Collaborate with Fiscal Manager, to ensure the GAAP and opening/closing procedures are followed and submitted as directed.• Monitor accounting activity and assuring that spending does not exceed budgets and expenditure ceilings/allocations.

Springfield, Massachusetts, United States

• Responsible for a complex and highly responsible staff working immediately below the full administrative level in the City Treasurer’s Office. • Responsible for the independent exercise of administrative judgment and decision making, under authority of the department head in carrying out complex and highly responsible administrative and clerical functions, procedures, assignments, and studies.• Work is performed under general direction with review through reports and conferences. • Supervision is exercised over clerical assistants. • Provide coverage for employees that are out of the office, performing the duties of both Treasury Analysts and Assistant Treasury Analysts when needed• Research and Prepare Tax Certifications• Correction of payment and posting errors• Preparation and Recording of Redemption Certificates• Act as a liaison between Vendors and various City Departments• Performs related work as required

Springfield, Massachusetts, United States

• Supports accounts payable for treasurers and collectors. Enters requisitions and schedules payment when converted to purchase order. Sends batches to Comptroller.• Coordinates refunds – TSA’s etc. Prepares tracking sheet for payroll and miscellaneous receipts.• Assists with stuffing checks and acts as a back-up for processing payroll deductions –TSA’s – garnishments etc.• Responsible for tax title repayment agreements with revenue services. Assists in the tax title process. Creates spreadsheet or redemptions to be brought to the registry of deeds. Records redemptions and foreclosures in Munis and tax possession account.• Keeps attendance files for collectors and treasurers.• Attends to miscellaneous responsibilities: orders office supplies forTreasurer/Collector’s office, sorts and distributes mail, schedules meetings, and runs manual checks for payroll every three months.• Performs related work as required.

Springfield, Massachusetts, United States

• Maintains and updates the Election Office's pages on the City's public website.• Maintains, tests, and prepares the voting equipment as needed before and after elections Conducts logic and accuracy testing of all voting machines prior to each election.• Orders, receives, and organizes all office supplies and supplies for all 64 polling locations.• Processes voter's lists and residency lists or extracts and creates discs as needed. Updates state-based computer with census data, voter registrations and information as well as RMV and other state data.• Inputs paper voter registration received by mail and over the counter. Files registrations, as necessary. Mails out acknowledged notices, processes, and distributes incoming mail accordingly.• Assists citizens at the counter and instructs them on the proper procedures relating to voter registration. Answers phone calls and fills-out residency certificates. Receives, processes, and certifies petitions and nomination papers.• Performs related work as required.

▪ Set up and maintain work orders for manufacturing department including sourcing and purchasing raw materials as well as scheduling production to efficiently meet and satisfy customer demands.▪ Onsite IT Specialist assisting with hardware and softwareset up and troubleshooting as well as providing technical training.▪ Onsite contact for Corporate IT for implementing higher tier IT troubleshooting and resolutions.

▪ Assist outside sales representatives and customers with placing orders for plywood and associated hardware and accessories.▪ Assist IT with technical troubleshooting as well as setup of various hardware.

▪ Organize court usage, complete transactions, and manage the cash register.▪ Provided technical support with hardware setup and various electronic troubleshooting as well as guidance on several software applications.

▪ Assisted with costumer service in the Home Improvement, Electronics, and Home Appliances departments

▪ Sales associate in electronics and office supplies and furniture.▪ Aided in the Easy Tech department and the Print Shop as needed.

▪ Provided lighting and sound in the auditorium for the school's productions and for outside rentals.▪ Named the President of the club over junior and senior year members, due to extensive familiarity and understanding of the equipment.▪ Trained students in the craft of stage lighting and the use of sound equipment

Bachelor Of Science - Bs, Criminal Justice/Law Enforcement Administration, 3.694

Activities and Societies: Member of Alpha Phi Sigma - The National Criminal Justice Honor Society▪ Graduated Magna Cum Laude ▪ Dean's.

Associate Of Science - As, Criminal Justice/Law Enforcement Administration, 3.412

▪ Dean's List; Spring 2010, Fall 2010, Spring 2011, Fall 2011

Diploma, College Preparatory

Activities and Societies: President of Lighting and Sound, Drama Club, Track and Field