Lead the team that supports the Microsoft Dynamics 365 ERP (F&O), CRM and SAP SuccessFactors Systems.➢ Coordinate upgrades to the ERP system that are done twice a year. ➢ Lead the upgrade to a new CRM environment from an old CRM system. ➢ Run Sprints for continued improvement to the CRM System.➢ Worked with Microsoft on annual licensing and support contracts.➢ Negotiated support contracts with Vendors for support of Business Systems.

The world’s largest and fastest-growing weather media company, reaching nearly 2 billion people every day.Support and maintain Microsoft Dynamic 365 for finance and operation and Microsoft Dynamics CRM. ➢ $59,000 in annualized savings on monthly support costs as the contact with Dell Support Services for finance and operation support by re-routing all calls. ➢ Improved relationships as the coordinator with accounting and information systems.➢ 50% increase in response time of user issues by directing Microsoft Dynamics 365 engineer and system administrator in support of CRM.➢ Established a direct relationship with Microsoft as a member of the business applications research and development (R&D) customer advisory board.

Supporting and maintaining the IT infrastructure for the company including WAN installation and connectivity in five locations, URL filtering, third party IT support services, email archives, VoIP system, data backup, cell phones, copiers, ERP, email server.PERFORMANCE IMPROVEMENTS➢ $30,000 saved annually by setting up the intranet on the main file server and using DFS to replicate to each business unit’s local server to protect continuity of access while saving on printing and shipping expenses.➢ $18,000 in annual savings accomplished by collaborating with an external IT support firm, building trusting relationships with the contract technical teams and maintaining terms and pricing after the support team migrated to a new third-party company.➢ Saved time, money and error by leading the IT integration of an acquired business, conducted pre-go-live visits and prepared all IT equipment and systems for the go-live event for full integration with no duplication of data in two ERP systems after the acquisition of a new company.➢ 100% improvement in IT operation and management achieved by installing WAN in six locations to increase employee productivity through enhancement of the quoting, shipping, and invoicing process.TECHNOLOGY SOLUTIONS➢ Researched and recommended an email archival solution to ensure access to inbound and outbound messages for all 150 email accounts with an extra layer of filtering for SPAM and viruses. ➢ Implemented Axcient backup appliance with cloud access to deliver offsite backup for files and key servers including AD, ERP, and File.➢ Applied content filtering service (CFS) at each location to ensure safe web / URL filtering based on approved guidelines to maintain staff productivity by eliminating personal web surfing 100%.➢ Upgraded the Comcast VoIP solution, worked with engineers to ensure functionality, scheduled the installation and cutover of 65 phone stations with updated web portal for administration in-house changes.

A manufacturer of batteries and energy storage systems. Oversaw daily IT functions of the company including WAN, email, enterprise-wide backup system, system training, and facility security systems. Supervised the network administrator and in-house C# programmer.➢ $50,000 saved by collaborating with R&D and the C# programmer to construct an in-house data collection system for rapid response to the needs of the research and development team.➢ Coordinated and led the nine-month project to retrain seven internal staff members on Microsoft NAV ERP.➢ 50% surge in the reliability of backups and heightened productivity of staff fostered by integrating a Symantec solution allowing end-user access to backup files. ➢ Upgraded the backup from tape to an NAS solution to upgrade the time cycle of the backup media five years.➢ 50% increase in email archiving dependability, a 10% savings in user time, and a 5% decrease in IT time achieved by moving email archives to Live Office to augment viewing and retrieval of emails and eliminating the need for PST files to save hard drive space on local computers. ➢ Orchestrated the installation and operation of fire, alarm and video DVR security and electronic door access system comprised of 50+ smoke / heat sensors, 27 total doors, and 36 cameras recording 24-hours a day.➢ 25% boost in productivity and efficiency gained by migrating from Google to Office 365 email.

A manufacturer of component parts for the plastics industry.Managed the MPLS WAN, VoIP phone system, antivirus software and monitoring, mobile phone email, cell phones, local servers, employee computers, software installation supporting nine domestic and international locations. Managed one assistant IT manager.➢ $1,800+ in annual IT expenses avoided by forging relationships with the outside IT support firm staff.➢ Oversaw the integration of IT to ensure requirements following the acquisitions of two companies.➢ Implemented a MPLS network covering seven US and three international sites within six months.➢ Led the IT function and three projects totaling $175,000 in the absence of the IT director.➢ Selected and installed Trend Micro antivirus platform on each computer and the server to centralize monitoring and administration while conserving time and money.➢ 99.9% uptime generated for worldwide operations by guiding the MPLS WAN upgrade with no disruption to business with $125 million in annual revenue.