James Garza Email & Phone Number

Helping organizations shape their vision for technical and operational training needs through comprehensive consultation efforts, using all the services GP Strategies has to offer.

As a consultant at GP Strategies, I develop custom learning solutions and journeys for global clients within the areas of leadership, DEIB, and organizational development. Part of my work includes designing and assessing new product development efforts based on current market needs as well as updating current program content and objectives to adapt to the.

Dallas, Texas, United States

While working for Tuesday Morning, alongside a small team of direct reports, I developed and managed a variety of leadership, talent management, and organizational initiatives. Most of my focus was on Store Manager in Training Program as well as designing and distributing corporate communications. In addition to those two focus areas, I developed.

Coppell, Texas, United States

In this role I delivered targeted leadership development curriculum (Dale Carnegie) to support management development in all business units in 22 markets across the U.S for foundational, mid-level, and senior leaders. Additionally, I consulted with business leaders to assess organizational and individual leadership development needs, provided coaching to.

Arlington, Texas, United States

As a leadership development trainer I I designed and conducted Leadership Development programs for front line and mid-level leaders with 95% average participation, resulting in 4.4 satisfaction rating totals and delivered blended training solutions (ILT, eLearning, webinar, etc.) for various organizational training requests through solid needs analysis.

Coppell, Texas, United States

At Devcon Security, I managed a team of Corporate Trainers, Quality Interns, and Outbound Customer Response/Specialized Care Teams. I also partnered with Manager of Information Architecture to plan, implement, update, and evaluate knowledge management tool and strategy. I led my team to coordinate and create new hire and recurrent training courses to.

Coppell, Texas, United States

At ADT, I served as a senior operational trainer for the Customer Care new hire and recurrent classroom training, and then moved into a Customer Experience Manager role, overseeing and monitoring customer satisfaction and net promoter scores via web based and standard mail surveys. In that role, I partnered with the Quality Assurance team that evaluated.