James Garza Email & Phone Number

Helping organizations shape their vision for technical and operational training needs through comprehensive consultation efforts, using all the services GP Strategies has to offer.

As a consultant at GP Strategies, I develop custom learning solutions and journeys for global clients within the areas of leadership, DEIB, and organizational development. Part of my work includes designing and assessing new product development efforts based on current market needs as well as updating current program content and objectives to adapt to the ever-changing leadership landscape and competency focus. From 2020 to 2022, I developed a full DEIB product suite for various learning modalities that delivered ~1.5M in revenue and still serve as a Subject Matter Expert and Thought Leader on client facing and internal organizational strategy needs for DEI. I consistently partner with internal client delivery teams to review and respond to RFPs, RFIs, and RFQs to progress requests for proposals and/or information to move the relationship from prospect to active client.

Dallas, Texas, United States

While working for Tuesday Morning, alongside a small team of direct reports, I developed and managed a variety of leadership, talent management, and organizational initiatives. Most of my focus was on Store Manager in Training Program as well as designing and distributing corporate communications. In addition to those two focus areas, I developed leadership programs for corporate and distribution center leadership, supported succession planning efforts for field leadership, and led and/or supported global projects such as Google implementation, the associate recognition program, associate engagement, company intranet design and many large corporate events.

Coppell, Texas, United States

In this role I delivered targeted leadership development curriculum (Dale Carnegie) to support management development in all business units in 22 markets across the U.S for foundational, mid-level, and senior leaders. Additionally, I consulted with business leaders to assess organizational and individual leadership development needs, provided coaching to modify management behavior and improve performance and organizational effectiveness, maintained a global Leadership Development schedule, including business leader planning discussions, and led department wide gamification efforts including program design and content development.

Arlington, Texas, United States

As a leadership development trainer I I designed and conducted Leadership Development programs for front line and mid-level leaders with 95% average participation, resulting in 4.4 satisfaction rating totals and delivered blended training solutions (ILT, eLearning, webinar, etc.) for various organizational training requests through solid needs analysis process and demand planning. Also as part of my role, I developed and maintained a performance scorecard and executive dashboard for multi-level measurement of program success and ROI and partnered heavily with the OD team to support high potential, Succession, and Performance Management programs while also supporting onboarding processes for HR team members, including mentoring.

Coppell, Texas, United States

At Devcon Security, I managed a team of Corporate Trainers, Quality Interns, and Outbound Customer Response/Specialized Care Teams. I also partnered with Manager of Information Architecture to plan, implement, update, and evaluate knowledge management tool and strategy. I led my team to coordinate and create new hire and recurrent training courses to enhance frontline on boarding and knowledge. Some of my role highlights include managing the full transition of the Customer Care business unit from Florida to Texas in 2011 while serving as the Customer Care Manager in addition to my current role. This work required me to plan and perform a full process review and training of company personnel for corporate merger of Customer Care and supporting functions including project plans, process improvement team participation, and process testing. Once the relocation was complete, I created and launched a new Training and Development department and Quality Assurance program for Customer Operations.

Coppell, Texas, United States

At ADT, I served as a senior operational trainer for the Customer Care new hire and recurrent classroom training, and then moved into a Customer Experience Manager role, overseeing and monitoring customer satisfaction and net promoter scores via web based and standard mail surveys. In that role, I partnered with the Quality Assurance team that evaluated and tracked customer interaction performance, which led me to my last role as the Quality Assurance Manager leading a team of ~7 auditors in a high-volume call center.