Completed the manuscript for second book in the field of human-robot interaction, "The Naked Android: Synthetic Socialness and the Human Gaze" (Chapman & Hall/Taylor & Francis). This book is based on the results of a collective case study and uses ethnographic methods of cultural inquiry."The Naked Android" illuminates the connections between the stories people tell, their expectations of what a robot is, and how these beliefs and values manifest in how real robots are designed and used.The introduction of the human gaze (and the robot gaze) articulates how peoples’ expectations and perceptions about robots are ultimately based on deeply personal cultural interpretations of what is artificial or human and what problems social robots should—or should not—solve. “The Naked Android” clarifies how human qualities like understanding and desire are designed into robots as mediums as well as projected onto them by the people who live with them.Using ethnographic methods including in-depth interviews with a variety of stakeholders, each chapter explores how people are designing social robots, the experience of living with robots, and people whose jobs it is to dream about a future integrated with robots.ISBN 9780367772529https://www.routledge.com/The-Naked-Android-Synthetic-Socialness-and-the-Human-Gaze/Carpenter/p/book/9780367772529

Research expert to cross-function partners (content & product designers, product managers, data scientists, engineers, product marketing managers). Designed and wrote discussion guides, screeners, test protocols, and final reports. Assessed each research condition and used appropriate methodsto gain user data and execute research. Scoped and designed user research approach by gaining alignment on research plans from cross-function partners/product teams. Aligned strategic and executional decisions at both the working team and leadership levels. Analyzed research results and developed product recommendations. Moderated remote user experience research studies. Participant recruitment vendor management. Developed reporting materials and share-outs, and presented findings and recommendations for team stakeholders. Developed moderator guides. CW via Magnit. Products and teams impacted: Facebook Profile, Creators, Meta for Business, Reels, and Groups.

Conducted and managed multiple usability research projects on internal tools used to assist people in cross-functional relationships within Facebook that include reviewers and investigators who assess and enforce legal and ethical social media policies at scale to keep users safe. Partnered with engineering, data analysts, and design partners to identify areas to improve user experience, and to ensurethat these critical products and services were trustworthy, valuable, and effective. Designed and executed research using a wide variety of qualitative methods. Interpreted data through the various stakeholder lenses of business impact, UX, engineering, and design. Mentored XFN partners in UX research methods. Tested major UI and UX changes to tools and delivered actionable insights. Developed project communication according to stakeholder user needs such as reports, journey and affinity maps, task flow analysis, and other presentation methods that best suit the audience(s). CW via ProUnlimited. Products and teams impacted: Integrity, eCrime Investigations.

Designed and conducted original user-centered research with consideration for multiple project timelines and resources in an agile environment. Led exploratory, generative, and evaluative human- emerging technology interaction research and development for a wide variety of experiences, e.g., AR/VR; human-robot teaming; autonomous vehicle interiors; retail shopping experience and shopper task analysis. Worked closely with designers, engineers, data scientists, and other cross-functional partners. Engaged with business clients in Fortune 100 & 500 companies. Used appropriate qualitative methods such as contextual inquiry, cognitive walkthroughs, in-depth interviews or IDIs, focus groups, participatory design, concept mapping, surveys, questionnaires, usability, heuristic, field studies, industrial/organizational observations and analysis, personas, diary studies, A/B testing, case studies. Bi-weekly open office hours for UX research mentorship to all XFN and UX partners.

(March 3, 2016). Humans + Robots: Dream Machines. TEDxEAL, "Each One, Teach One." Odense, Denmark.