Jordan Duff Email & Phone Number

San Francisco, California, Us

• Manage customer communications via CMS, respond to inquiries, escalate issues, and capture feedback to drive product improvements while ensuring high customer satisfaction• Lead customer success efforts through proactive engagement, onboarding, and ongoing support to strengthen client relationships• Design and implement customer training programs to maximize product value and support business goals• Develop and maintain Help Center resources, ensuring accuracy and alignment with UI/UX updates• Collaborate with product development and sales teams to enhance the customer journey and improve product adoption• Conduct customer check-ins, gather feedback, and provide actionable insights to inform product strategy• Oversee user account management, onboard new users and deactivate expired accounts to ensure data integrity• Support project-based initiatives, including customer engagement campaigns, social media management, marketing events, andconference coordination• Maintain accurate customer sales records for seamless billing and account management

Woodland Hills, Ca, Us

• Daily outbound cold calling, emailing, and social selling• Delivered highest Net New performance for 2019 with a 225k increase in Q4 revenue• Increased client base quarterly through strategic vertical-focused outbound targeting • Managed ongoing prospect relationships and pipeline health through CRM• Attended country-wide industry-specific trade shows monthly for new business opportunities and networking • Worked closely with AEs from warm hand-off through demo phase and follow-ups

• Supplied 2x quota Lead Generation through trade show outreach• Managed, evaluated, and reported schedules, breaks, and performance of teams ranging from 2-8 people• Liaison between on-site client and Lead Detectors• Educated potential customers on event floor in high speed, high intensity sessions• Vetted leads based on business objectives• Warm prospect hand-offs to Sales or CXO for meetings and in-depth product demos

•Provided consultation on how to improve local and online marketing exposure•Illustrated and designed regional map posted and distributed by local businesses•Created signs and menus for local businesses

• Primary point of contact for student communications and the Head of Admissions to associated schools• Counseled students individually in one-on-one check-ins utilizing the growth-mindset methodology to drive student development• Provided support and helped students create plans for success by delivering program roadmap and setting course expectations• Documented processes and daily activities while designing systems to streamline and automate routine tasks• Triaged requests and suggestions coming into the team inbox

Oakland, Ca, Us

• Managed calendar, travel arrangements, and client information for CEO & VP of Operations• Managed qualified lead to signed client process• Vetted new partner applications• Led introductory calls with qualified applicants • Authored proposals and scope of service price negotiations• Customized and delivered client contracts• QuickBooks (expense reports and invoicing) • Launched, grew, and managed social media accounts; developed social media campaign ideas, created original branded content, assisted in design of crowdfunding pages• Office supply and inventory management• Liaison between office and building management

Novato, Ca, Us

• Coordinated schedules, travel, appointments and other day-to-day operations• Organized and maintained files and records• Managed projects and conducted research• Prepared and edited all correspondence and presentations• Managed social media profiles

General child-care, meals, homework, outdoor activities, general household assistance

Inventory management, opening/closing duties, cashier, baking, espresso bar management, cleaning, phone customer service, restocking.

Seattle, Wa, Us

Opening/closing duties, customer service, extensive food and beverage knowledge, espresso bar management, restocking, cleaning, cashier.

Delegating duties to other hosts, opening/closing, phone customer service, reservations, greeting & seating guests, bussing tables, restocking.

Agile Mba Certification, Product And Scrum Management

High School, Theatre/Theater

Accounting And Business Management