Jordan Duff Email & Phone Number

San Francisco, California, US

• Manage customer communications via CMS, respond to inquiries, escalate issues, and capture feedback to drive product improvements while ensuring high customer satisfaction
• Lead customer success efforts through proactive engagement, onboarding, and ongoing support to strengthen client relationships
• Design and implement customer training programs to maximize product value and support business goals
• Develop and maintain Help Center resources, ensuring accuracy and alignment with UI/UX updates
• Collaborate with product development and sales teams to enhance the customer journey and improve product adoption
• Conduct customer check-ins, gather feedback, and provide actionable insights to inform product strategy

Woodland Hills, CA, US

• Daily outbound cold calling, emailing, and social selling
• Delivered highest Net New performance for 2019 with a 225k increase in Q4 revenue
• Increased client base quarterly through strategic vertical-focused outbound targeting
• Managed ongoing prospect relationships and pipeline health through CRM
• Attended country-wide industry-specific trade shows monthly for new business opportunities and networking
• Worked closely with AEs from warm hand-off through demo phase and follow-ups

• Supplied 2x quota Lead Generation through trade show outreach
• Managed, evaluated, and reported schedules, breaks, and performance of teams ranging from 2-8 people
• Liaison between on-site client and Lead Detectors
• Educated potential customers on event floor in high speed, high intensity sessions
• Vetted leads based on business objectives
• Warm prospect hand-offs to Sales or CXO for meetings and in-depth product demos

• Provided consultation on how to improve local and online marketing exposure
• Illustrated and designed regional map posted and distributed by local businesses
• Created signs and menus for local businesses

• Primary point of contact for student communications and the Head of Admissions to associated schools
• Counseled students individually in one-on-one check-ins utilizing the growth-mindset methodology to drive student development
• Provided support and helped students create plans for success by delivering program roadmap and setting course expectations
• Documented processes and daily activities while designing systems to streamline and automate routine tasks
• Triaged requests and suggestions coming into the team inbox

Oakland, CA, US

• Managed calendar, travel arrangements, and client information for CEO & VP of Operations
• Managed qualified lead to signed client process
• Vetted new partner applications
• Led introductory calls with qualified applicants
• Authored proposals and scope of service price negotiations
• Customized and delivered client contracts

Novato, CA, US

• Coordinated schedules, travel, appointments and other day-to-day operations
• Organized and maintained files and records
• Managed projects and conducted research
• Prepared and edited all correspondence and presentations
• Managed social media profiles

General child-care, meals, homework, outdoor activities, general household assistance

Inventory management, opening/closing duties, cashier, baking, espresso bar management, cleaning, phone customer service, restocking.

Seattle, WA, US

Opening/closing duties, customer service, extensive food and beverage knowledge, espresso bar management, restocking, cleaning, cashier.

Delegating duties to other hosts, opening/closing, phone customer service, reservations, greeting & seating guests, bussing tables, restocking.

Agile Mba Certification, Product And Scrum Management

High School, Theatre/Theater

Accounting And Business Management