Jonathan Geffrard

Jonathan Geffrard Email and Phone Number

Executive Customer Centered Operations Consultant | Change & Culture Creator @ Gramercy Advisors
Jonathan Geffrard's Location
Dallas, Texas, United States, United States
Jonathan Geffrard's Contact Details

Jonathan Geffrard work email

Jonathan Geffrard personal email

n/a

Jonathan Geffrard phone numbers

About Jonathan Geffrard

I am an ambitious senior executive with demonstrated history of accomplishment over 15-year career in customer and people focused operations. I specialize in improving operational and financial performance, and excel in change leadership to ensure those results sustain over time. Always looking for improvements in processes and procedures to ensure my teams execute and exceed our goals, while managing against organizational opportunities. I have a strategic mind that crosses functions, including Operations, Finance, and Marketing, skilled at integrating and aligning all to drive revenue, profit, and customer satisfaction. I build teams that last, creating a quality culture of high level achievers, diversity and inclusion that is high-performing, highly accountable, and lasts for the long-term. In addition, I focus heavily on your team and who your product is for. Its essential that both the team and customer engagement are given time, focus and are meaningfully engaged - I will ensure we get there.

Jonathan Geffrard's Current Company Details
Gramercy Advisors

Gramercy Advisors

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Executive Customer Centered Operations Consultant | Change & Culture Creator
Jonathan Geffrard Work Experience Details
  • Gramercy Advisors
    Principal
    Gramercy Advisors Jul 2020 - Present
    Dallas, Texas, United States
    Hospitality consultant with nearly 20 years experience in opening new locations, creating new concepts, turning around existing operations and more. Well versed in budget, p&l, Procurement, OSE selection.
  • Thompson Dallas
    Director - Restaurants, Bars And Events
    Thompson Dallas Aug 2020 - Apr 2021
    Dallas, Tx, United States
    - Selected, set up and onboarded entire POS and reservation system for entire food and beverage operation.- Completed entire pre-opening order of all supplies for all venues including restaurants and event space- Full P&L responsibility for entire F&B division delivering below budget beverage, food and operating costs since opening.
  • Hillstone Restaurant Group
    Executive General Manager
    Hillstone Restaurant Group Nov 2017 - Aug 2020
    Dallas/Fort Worth Area | San Francisco, Ca
    • Increased profitability 22% through improved cost controls and operations efficiency.• Increased sales 8% over prior year.• Remodeled location to improve operations and customer appeal.
  • Soulcycle Inc.
    Regional Director
    Soulcycle Inc. Oct 2016 - Oct 2017
    • Responsible for studio operation across 35 locations in 5 US markets and 1 Canadian.• Reversed regional underperformance at 77% to budget to current 111% to budget plan in 2017.• Successfully grew the brand through new store growth of 4 locations.
  • Hillstone Restaurant Group
    Executive General Manager
    Hillstone Restaurant Group Nov 2015 - Oct 2016
    Hillstone Midtown
    • Managed staffing, recruitment, and talent development of 195 employees• Grew sales and revenue by 10% ($100K) month-over-month; one of top four restaurants in volume.• Decreased food cost by 4% in 8 weeks• Decreased kitchen execution time by 60% to increase labor productivity and guest satisfaction.• Improved customer satisfaction from 4.2 to 4.7 on a 5-point scale.
  • Hillstone San Francisco
    General Manager
    Hillstone San Francisco Oct 2013 - Nov 2015
    San Francisco, California
    • Led previously unprofitable store to highest revenue in 18 years through executed overhaul, to highest single day and yearly sales records.• Lowered overtime by 82%, labor by 8% through various labor productivity initiatives. • Lowered food cost by 3%, below the company average by 1.5% .
  • Rutherford Grill, Rutherford, Ca
    General Manager
    Rutherford Grill, Rutherford, Ca Feb 2012 - Oct 2013
    Rutherford, Ca
    • Increased sales by $200K – a 5% increase over prior year.• Responsible for P&L representing $10M in annual revenues and 100 employees.
  • Woodmont Grill, Bethesda, Md
    General Manager
    Woodmont Grill, Bethesda, Md Dec 2011 - Feb 2012
    Bethesda, Md
    • Responsible for menu overhaul and concept re-development resulting in 6% lift in sales.• Accelerated staffing by hiring and training 10 front of house staff in 30 days.• Re-designed dining room and improved sales by repurposing space to enhance appeal.
  • Houston'S Kansas City Plaza, Kansas City, Missouri
    General Manager
    Houston'S Kansas City Plaza, Kansas City, Missouri Feb 2009 - Dec 2011
    Kansas City, Missouri Area
    • Raised sales by $100k in first year.• Restructured work force and retrained all staff, including continuing education in key topics.
  • Hillstone Restaurant Group
    Manager
    Hillstone Restaurant Group Jul 2007 - Jan 2009
    San Francisco Bay Area
    • Managed three major departments simultaneously with best company results for 10 months.• Finished 4-month training program in 10 weeks and promoted 4 months after completion.
  • Ritz Paris, France
    Operations Intern
    Ritz Paris, France May 2006 - Aug 2006
    Paris Area, France
    • Selected for coveted internship as the first American in history of the company.• Rotated through all departments of the hotel working directly with the General Manager.• Responsible for high profile Paris Fashion Week events for Chanel and Vogue US and France.

Jonathan Geffrard Skills

Customer Service Strategic Planning Team Building Sales Food And Beverage Organizational Development Social Media Change Management Brand Management P&l Food Event Planning Training Turnaround Management Team Building And Motivation Marketing Troubleshooting Event Management Efficiency Improvements Accountability Change Leadership Inventory And Cost Control P And L Accountability Profit And Growth Strategies Revenue Projections Front And Back Of House Operations Inventory Management Menu Development Operations Management Leadership Multi Unit Leadership Multi Unit Operations Regulations And Quality Control Technology Turnaround Specialist Turnaround Strategy Large Scale Change Management Profit/loss Accountability Operations Executive Management Cross Functional Team Leadership Coaching And Mentoring Strategic Communications Dining And Menu Development New Restaurant Openings Restaurant Management Wine Performance Improvement Turn Around Management Budgets Restaurants Hospitality Hospitality Industry Management Multi Unit Management

Jonathan Geffrard Education Details

Frequently Asked Questions about Jonathan Geffrard

What company does Jonathan Geffrard work for?

Jonathan Geffrard works for Gramercy Advisors

What is Jonathan Geffrard's role at the current company?

Jonathan Geffrard's current role is Executive Customer Centered Operations Consultant | Change & Culture Creator.

What is Jonathan Geffrard's email address?

Jonathan Geffrard's email address is jg****@****rcy.com

What is Jonathan Geffrard's direct phone number?

Jonathan Geffrard's direct phone number is +131038*****

What schools did Jonathan Geffrard attend?

Jonathan Geffrard attended Georgetown University, Poly Prep.

What skills is Jonathan Geffrard known for?

Jonathan Geffrard has skills like Customer Service, Strategic Planning, Team Building, Sales, Food And Beverage, Organizational Development, Social Media, Change Management, Brand Management, P&l, Food, Event Planning.

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