Joseph Gentile Email & Phone Number

New York, Ny, Us

Charlotte, North Carolina, Us

As the Managing Director of New York, I assist entrepreneurs in building their growth strategy to enhance their businesses. I am responsible for the recruitment and management of a team comprising Chapter Launch Coaches and Chapter Success Coaches, overseeing their operations across the Metro New York and Long Island regions. My role extends to fostering the expansion of existing chapters and strategically launching new ones throughout the region, contributing significantly to the overall growth and success of our entrepreneurial community.

Bellingham, Washington, Us

As Director of Global Operations at eXp Realty, spearheaded a cross-border team dedicated to enhancing customer experience. Took ownership of new product development and deployment process. Created an environment where clients could thrive. Diligently monitored progress by leveraging the Net Promoter Score (NPS) to gauge customer satisfaction. Achieved a remarkable 3% year-over-year increase in NPS response. Consistently boosted overall NPS score by 4% YOY via commitment to refining client experience.

Charlottesville, Virginia, Us

Ran the Real Estate Division, working to gain industry acceptance for Pearl’s certification and marketing program. Recruited new members into the system, managed the certification process, and ensured the proper utilization of the program's benefits.Grew system members from 100 to over 3,000. Planned and executed marketing strategies that enabled us to conduct appraisal studies that demonstrated the effectiveness of the certification across four geographic markets.

Madison, New Jersey, Us

Responsible for fostering growth across three distinct brands spanning two different territories. Achieved a remarkable lead-to-close rate of 86%. Secured highly profitable contracts by skillfully negotiating favorable terms and full fees. Honored with the President's Choice Award in recognition of outstanding contributions to territory development.

Madison, New Jersey, Us

Led the charge in driving business development in a large metro area. Acted as the conduit between the brand and franchisees, i.e. agent and broker training, driving compliance with the franchise agreement, and implementing the brand's value proposition.Provided expert guidance and direction to the regional broker council, which included preparing high-profile agendas and presentations, as well as assisting in the development and execution of marketing and event strategies. Successfully negotiated mutually advantageous franchisee contracts and ensured accountability throughout the franchise network.Fostered franchise profitability by conducting in-depth P&L evaluations, budget planning, benchmarking KPIs, and implementing tools and technologies provided by the parent company. This multifaceted approach contributed to exponential growth in franchise profitability.

Madison, New Jersey, Us

In my role as a Franchise Service Manager, I assumed leadership of the onboarding program and played a central role in guiding the continuous training and development of newly onboarded franchisees. I spearheaded and launched multi-year orientations for new affiliates and franchisees, ensuring a comprehensive understanding of our systems and processes.Moreover, I conducted live sales and management training sessions, addressing large audiences of 100 or more attendees. My focus included rigorously enforcing compliance with corporate branding requirements in strict adherence to franchise guidelines. This commitment to brand consistency was a fundamental aspect of our success.