Experienced professional in sales, account management, and customer success, recognized for:Enhancing customer satisfaction by improving communications, refining new product deployment, and increasing survey response rates, resulting in a 4% increase in the Net Promoter Score.Elevating brand market share to 25% through a strategic repositioning of the certification process to gain industry acceptance, leading to a membership increase of over 3,000 members.Successfully nurturing prospective franchisees through a 6-month sales cycle, resulting in nearly $13M in revenue from 10 year franchise agreements across 13 states, achieving an 86% close rate.Managing one of the top metros in the country, overseeing 90 franchisees and 130 locations, and achieving a 90% renewal rate. Additionally, I increased recruiting efforts by 15% while reducing expenses by 10%.Throughout my career, I consistently delivered outstanding results and made significant contributions to the organizations I served.