Junie Gerongay Email & Phone Number

Guelph, On, Ca

Contacted suppliers to confirm reservations for dates, times, and number of participants for activities. Acted as liaison between clients and suppliers, and front-line representative of the company. Kept track of administration and finances as pertinent to the execution of the trip and itinerary. Successfully executed itinerary and met hard deadlines (guided tours, sit-down meals at restaurants). Interpreted tourist sites, attractions, scenarios, history, etc. during walking tours and driving tours. Adapted to the needs and the energy/pacing of the tour group, and consulted with the main Trip Planner for any necessary immediate changes to the group's itinerary. Coordinated accurate pick up and drop off times with the coach driver. Maintained a consistent social media presence to supplement the company brand and outreach.

Provided first-line contact for greeting and reception of all guests. Effectively provided information on services and products available with intensive product knowledge and proficiency in a friendly and welcoming environment for guest service. Maintained an acute awareness of all promotions and advertisements of the company. Accurately and efficiently operated a point of sales system and maintain all cash at the till. Demonstrated quality focus and awareness of guest needs, and consistently provided opportunities to upsell, cross sell, and substitute sell all possible products. Processed all transactions: exchanges, refund, as well as unique ticket types: vouchers, reciprocal programs, complimentary tickets. Employed counterfeit measures to ensure that all cash, debit cards, credit cards, traveller's cheques, vouchers, and gift cards are verified and authentic.

Engaged with guests and provided quick, pleasant interactions with food orders and ticket sales. Providing efficient transactions within 1 minute of the order. Proficient in upsizing and upselling products and theatre promotions. Trained new staff and educated them on safe practices and efficient work ethic. Performed opening and closing duties, as well as general cleaning duties. Prepared and portioned food items. Took inventory and stock requisition requests, consistently maintained a perfect till. Effectively use a POS system.

Completed food orders as per chit orders. Efficiently used time before service rushes to perform general cleaning duties. Practiced safe workplace practices. Prepared food for future use and prepared work station for business. Performed closing kitchen duties.

Received and completed guest orders, performed general cleaning and food preparation duties, observed safe practices with event set up and take down.

Maintained an organized work area, self-directed initiative regarding food preparation and food portioning, performed safe work practices for general cleaning and closing duties.

Administrative duties included: filing, organizing, and updating information databases. Journalist duties included: performing content research, some elements of graphic design, contributing to the projected direction of the magazines.