Jan-Gerrit Groeneveld Email & Phone Number

Germany

Germany

atingi is an e-learning platform dedicated to providing high-quality education to marginalized populations in the Global South. Funded by the German Federal Minister of Economic Cooperation and Development (BMZ) as a lighthouse project for Digital Transformation, we collaborate with local and global partners such as Smart Africa, UNICEF, and the World Bank.Key Achievements:- Leading a program to promote inclusive, accessible, and relevant digital learning opportunities globally-… Show more atingi is an e-learning platform dedicated to providing high-quality education to marginalized populations in the Global South. Funded by the German Federal Minister of Economic Cooperation and Development (BMZ) as a lighthouse project for Digital Transformation, we collaborate with local and global partners such as Smart Africa, UNICEF, and the World Bank.Key Achievements:- Leading a program to promote inclusive, accessible, and relevant digital learning opportunities globally- Secured significant funding, enabling a four-year project extension- Employed a diverse team of more than 20 digital experts across various domains including Communications, Partner Management, Product Management, and Development- Established a customer success unit and cultivated a team-wide culture centered on customer satisfaction- Scaled our platform's impact to reach over 22 million people, with female learner participation over 40%- Established our program as a benchmark for digital solution development within GIZ Show less

learn.connect.act with atingi: Our vision is a world in which digital learning is inclusive, accessible, relevant, safe and secure for all.

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Berlin Area, Germany

Providing leadership to customer success management, solution architects and operations teams, serving more than 100 enterprise customers across Europe. Guiding on realizing value for our customers through strong relationship building, monitoring of customer health, process efficiency and internal KPI’s. Driving renewals and identification of value-based opportunities for expansion.• Defining and rolling out a new customer engagement model, preparing for continuous growth of the company and… Show more Providing leadership to customer success management, solution architects and operations teams, serving more than 100 enterprise customers across Europe. Guiding on realizing value for our customers through strong relationship building, monitoring of customer health, process efficiency and internal KPI’s. Driving renewals and identification of value-based opportunities for expansion.• Defining and rolling out a new customer engagement model, preparing for continuous growth of the company and ensuring scalability of teams and processes.• Successfully managing team changes without disrupting quality of customer service, demonstrated by positive NPS trends and by churn rates that are lower than industry average.• Hiring an international and diverse team of Customer Success Managers, and continuously iterating and improving the employee onboarding program to ensure quick time to value. Show less

Palo Alto, California

In my most recent position with SAP Labs I provided effective leadership to a Customer Success team serving over 100 strategic clients, improving the client experience through innovative, agile solutions. My role included collaborating with international, cross-functional teams on highly visible projects and escalations, delivering over 100 high-touch projects annually.• Spearheaded transformation of Customer Success team from on-prem to cloud business through leading cross functional… Show more In my most recent position with SAP Labs I provided effective leadership to a Customer Success team serving over 100 strategic clients, improving the client experience through innovative, agile solutions. My role included collaborating with international, cross-functional teams on highly visible projects and escalations, delivering over 100 high-touch projects annually.• Spearheaded transformation of Customer Success team from on-prem to cloud business through leading cross functional, company wide collaboration, and through defining processes, tools, KPIs that allowed for data-driven decision making in an atmosphere focused on growth and renewals.• Accelerated customer success through scaling knowledge transfer for faster solution implementation and use, reaching 32,000 registrations in 100 events during single year.• Created and expanded Developer Community, enabling ~100 open source projects and leveraging power of community to plan hackathons and other events. • Achieved 100% conversion rate of interns into full time through identifying qualified candidates in partnership with local universities and providing comprehensive training and mentoring. Show less

San Francisco Bay Area

As Director of Customer Solution Adoption, I managed programs that focused on New Product Introduction initiatives, collaborating closely with development, product management, and other internal functions to achieve successful outcomes. I directed successful go-lives of multiple projects from concept through execution and testing, which included establishing budget and scheduling, as well as managing internal and third party team members. • Established project management best practice… Show more As Director of Customer Solution Adoption, I managed programs that focused on New Product Introduction initiatives, collaborating closely with development, product management, and other internal functions to achieve successful outcomes. I directed successful go-lives of multiple projects from concept through execution and testing, which included establishing budget and scheduling, as well as managing internal and third party team members. • Established project management best practice approaches, optimizing global and cross team collaboration, reducing redundancies while increasing stakeholder efficiency and customer feedback response time.• Improved accessibility of knowledge assets by consolidating information contained in disparate sources into webinars and well organized community pages, resulting in sharp increase in read count, positive feedback, and reduced number of customer escalations. Show less

San Francisco Bay Area

My primary role in this position was to manage the program office of an organization that developed an on-demand platform (PAAS).• Generated and implemented highly efficient and agile development processes and tools.• Ensured successful integration of employees of a newly acquired company into SAP processes through intensive coaching.• Served as Scrum Master, managed scoping and execution phases successfully within extremely volatile environment.

San Francisco Bay Area

After my relocation from Australia to California, I was responsible for managing the SAP program office of a highly visible joint development project with Microsoft. My responsibilities quickly expanded to developing high performing international teams, and I had success in turning around low performing teams through establishing clear responsibilities and expectations. To enhance our overall team performance I provided individualized mentorship and coaching, and established an atmosphere that… Show more After my relocation from Australia to California, I was responsible for managing the SAP program office of a highly visible joint development project with Microsoft. My responsibilities quickly expanded to developing high performing international teams, and I had success in turning around low performing teams through establishing clear responsibilities and expectations. To enhance our overall team performance I provided individualized mentorship and coaching, and established an atmosphere that encouraged team member growth and development.• Program managed a global, cross functional development project between SAP and Microsoft: scheduled and tracked complex execution plans with strong intracompany dependencies, addressed multiple issues arising from merging two systems, methodologies, and legal situations. • Consolidated three teams into single Shared Services unit with 20 members across four continents. Show less

Brisbane, Australia

In this early position with SAP I advised and enabled customers, including C-Suite level and project team members, to adopt and benefit from the SAP Netweaver stack. In addition, I managed a customer development and implementation project increasing IT efficiency by combining SAP Portal technology and a third party content management solution.

Berlin, Germany

Walldorf, Baden-Württemberg, Germany

Bachelor, Business Administration / Logistics

Education record

Beiersdorf | Barcelona, ES

Certified Export Merchant, International Trade Of Chemical Raw Materials And Pharmaceuticals