Jeff Giacomazzo Email & Phone Number

Mentor, Oh, Us

Madison, Wisconsin Area

Managing reliability and improvements to drive customer experience and satisfaction, and serviceability/diagnostics enhancements to improve service efficiency and first time fix rate

Tustin, Ca

Managing a team of highly skilled CT national support specialists and "InTouch" customer care specialists.

Cleveland, Ohio

Global Customer Services Leadership for the AMI/Nuclear Medicine Business, leading high performance, multi- location, globally positioned Product Support Engineering, Field Support and Installation Teams, and Technical Publications Team.Senior staff member responsible for the global service support and service delivery performance of the Nuclear Medicine business.Lead customer experience and cultural change management programs to achieve increased customer… Show more Global Customer Services Leadership for the AMI/Nuclear Medicine Business, leading high performance, multi- location, globally positioned Product Support Engineering, Field Support and Installation Teams, and Technical Publications Team.Senior staff member responsible for the global service support and service delivery performance of the Nuclear Medicine business.Lead customer experience and cultural change management programs to achieve increased customer satisfaction.Functionally responsible for approximately $200M annual Nuclear Medicine Service business, and directly responsible for a $6.5M annual operating budget.Lead customer support functions for new product introduction in terms of field service readiness, clinical training, documentation, product localization, and equipment installation processes.Interface with Engineering, Operations and Marketing functions to drive serviceability and reliability requirements into advanced development and product release planning as well as reliability/sustaining programs to deliver to the global install base.Selected as Advanced Molecular Imaging Strategic Programs Leader in January 2014. Leading a team on special assignment to improve operational performance and ensure compliance to the FDA Code of Federal Regulations (21 CFR Part 820) for Quality System Regulation and Good Manufacturing Practice for Medical Devices. Show less

Cleveland, Ohio

Managed a staff of product support engineers, technical writers, and clinical education specialists.Team was responsible for new product introduction/rollout to the field (service and applications).All members sat on cross functional teams (marketing, engineering, manufacturing, service, finance, etc...). In the new product introduction role, the group was responsible for generating service and applicationsrequirements, service and applications training course… Show more Managed a staff of product support engineers, technical writers, and clinical education specialists.Team was responsible for new product introduction/rollout to the field (service and applications).All members sat on cross functional teams (marketing, engineering, manufacturing, service, finance, etc...). In the new product introduction role, the group was responsible for generating service and applicationsrequirements, service and applications training course design, pre-clinical site support.Other duties included current product support, current product and process improvement, and highly escalated customer sites.My position reported to the director of customer support (senior staff member). Show less

Cleveland, Ohio

Systems Engineer/Project Manager: June 2000-May 2005System level design which included interfacing and integration of subsystem components that make up PET/CT imaging systems- Was responsible for developing System Requirement and System Design documents- Led the system prototyping initiative, integration testing, and pre-verification of complete systems- Led individual work package owners (project team) to completion and maintained project schedule- Supported BETA site… Show more Systems Engineer/Project Manager: June 2000-May 2005System level design which included interfacing and integration of subsystem components that make up PET/CT imaging systems- Was responsible for developing System Requirement and System Design documents- Led the system prototyping initiative, integration testing, and pre-verification of complete systems- Led individual work package owners (project team) to completion and maintained project schedule- Supported BETA site during validation of systems in the field- Trained service and manufacturing personnel on newly released systems- Project level reporting to senior engineering and business level staff.Manufacturing Engineer: June 1997-June 2000Supported production in the build, testing and troubleshooting (mechanical and electrical) of Nuclear Medicine Imaging systems.- Wrote and implemented process control and test procedures to GMP and ISO standards- Worked on cross-functional teams on design and release of new products- Some project management for manufacturing led projects- Worked with suppliers on documentation, quality and component issues.Electronic Designer: August 1989-June 1997Assisted in the design, and prototype of gantry robotic motion electronics, and imaging electronics for new Nuclear Medicine Imaging Systems.- This included packaging, panel and wiring design, electronic circuit design, electrical requirements- Evaluated designs to determine if any changes needed to enhance their performance- Evaluated "OEM" electronics for performance and interfaced them to products- Trained Technical Support personal on system operation- Assisted Service Engineers over the phone and on site to resolve problems.- Designed test fixtures for production testing, as well as in-house repair of equipment.- Designed using CAD packages for schematic capture, PCB board layout) mechanical design Show less

Cleveland, Ohio

Senior Engineering Technician:Prototyped and tested circuit designs, including: microprocessor based systems, linear and SCR motor control circuits, position/speed feedback circuits for robotic motion control.- Panel and harness design- PCB layout and modification- Trained Field Service Engineers- Was responsible for installation, repair and field retrofit of Nuclear Medicine Imaging SystemsThis included electrical component and board level troubleshooting, as well… Show more Senior Engineering Technician:Prototyped and tested circuit designs, including: microprocessor based systems, linear and SCR motor control circuits, position/speed feedback circuits for robotic motion control.- Panel and harness design- PCB layout and modification- Trained Field Service Engineers- Was responsible for installation, repair and field retrofit of Nuclear Medicine Imaging SystemsThis included electrical component and board level troubleshooting, as well as mechanical troubleshooting and at times also participated in the production and construction of Nuclear Medicine Imaging cameras and conducted all necessary calibration and NEMA testing. Show less

Cleveland, Ohio

Electronic Technician:Constructed Nuclear Medicine Imaging Systems that included: harnessing, electrical calibration of linear and SCR motor controls, analog and digital circuitry. Performed troubleshooting at the component level. Conducted all necessary NEMA testing to ensure quality standards. Assisted engineering with development and prototyping of a new product. Acted as an engineering liaison to the production floor.

Cleveland, Ohio

Quality Assurance/Electronic Technician:Tested prototype electronic combustion control systems. Performed Quality/Reliability testing of new equipment, field testing and repair of existing equipment, and calibration of outgoing equipment.

Certificate, Business Management

Business Management Certificate

As, Electrical Engineering

Graduated with honors: Cum Laude

Vocational Electronics