Senior Manager - Mss Engineering Emea
Cheseaux-Sur-Lausanne, Vaud, Suisse
- Leading 3 multi-layered teams of 19 (13 onsite, 3 remote, Swiss-based) in total, driving the end-to-end on-boarding process of new clients/services into our MSS platform. From scoping, architecting, installing configuring and feeding purchased devices/services (SIEM, MEDR, Cloud Monitoring, Vulnerability scanning, OT Monitoring, Managed Attacker Deception) to implementing and tuning a tailor made security concept for our customers.- Owner of the on-boarding process and responsible of standardising, improving efficiency and scalability on a global scale to offer a seamless experience to our clients. On-boarding is seen as the most critical phase of the client journey as it sets the baseline of clients' security posture for the service.- Leading regionally our Security Device Monitoring service. It consists of automatising the monitoring of clients' managed security devices in order to detect failures and act on them to ensure service continuity. In addition to managing software and operating systems upgrades on a regular basis.- Sustainably grew the team to match our equally growing business by working closely with our HR department and external recruiters to actively identify potential valuable profiles, run dynamic interviews and onboard new comers without any impact on service quality. Managed with the team to build a healthy work culture, with strong common values that are today used as an argument to attract talents.- Responsible of talents development by organising knowledge-sharing sessions, team activities, planning training on both vendors technologies or security related, and planing trips to attend security conferences based on needs. Working closely with HR to also provide soft-skills training and keep building our strong culture.- Strong support to our sales/pre-sales organisation by providing RFP answers, pricing, and delivering client presentation to prospects.