I have a lifelong passion for technology and problem solving. This passion paved the way for 20+ years of delivering innovative products, driving customer success, optimizing operations and building high-performing teams. As a natural leader and creative problem solver, I genuinely enjoy discovering how things work, (business and technology), finding ways to improve, and sharing my knowledge with customers and team members.☑ 20+ years of Professional Services Delivery and implementation expertise. I am a 5x Certified Salesforce Professional who has led successful, strategic implementations of mobile and Salesforce platform projects for some of the world’s largest, most well-known companies across healthcare, retail, manufacturing, entertainment, and financial services. My genuine passion for technical innovation is clear whether I’m problem-solving with delivery teams or explaining the value of our services to C-Suites. I am dedicated to delivering innovative, robust solutions that strengthen business health and optimize daily operations.☑ Building high-performing teams from scratch. I firmly believe when business leaders invest in their employees, KPIs improve – everything from product innovation to customer satisfaction. Throughout my career, I have formed and led multiple dynamic teams. From initial recruiting and talent acquisition through designing and executing professional development roadmaps, I am proud to have played a part in developing hundreds of future technical leaders.☑ Transforming struggling projects into long-term customer partnerships. At Salesforce, I earned a reputation as an escalation expert, frequently restoring customer trust and reviving delivery team enthusiasm. By actively listening and communicating client concerns to cross-functional product and services teams, I not only repaired customer partnerships, but also propelled customer success, directly and positively impacting CSAT and revenue growth.As an experienced technology leader dedicated to sharing his lifelong passion for technical innovation with everyone from C-level partners to new hires, I would welcome the opportunity to connect with you and discuss how I can transform your organization.