Jamie Gilfix West Email & Phone Number

California, United States

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

• Provided strategic leadership and management of a team of Implementation Managers for the delivery of product implementation projects for major account clients.
• Reduced overall costs by identifying gaps across operations to effectively manage risks and standardize processes.
• Improved NPS and transitions, adjusting scope where necessary for successful change management processes.
• Contributed to integrity of compliance policies as Implementation Liaison to specially formed committee.

San Francisco Bay Area

• Managed highly complex large-scale projects for various small and mid-sized business clients ensuring world-class customer experience and establishing timelines while motivating a team to improve productivity and.
• Mentored individual team members toward improving their productivity and client satisfaction metrics while maintaining my own.
• Supported team Manager by becoming subject matter expert and resource for team members.

San Francisco Bay Area

• Managed highly complex large-scale projects for various small and mid-sized business clients ensuring world-class customer experience and establishing timelines.
• Provided high-touch support to large array of clients while educating them on the Zenefits platform; constantly sought ways to exceed expectations; maintained communication through obstacles and achieved milestones.
• Collaborated with Account Executives and Account Managers, at the beginning and end of implementation respectively, to ensure smooth transitions for the best customer experience.
• Consulted with and delegated to various departments within Zenefits toward realizing solutions to client requests, legacy issues, and bugs within the evolving and growing product.

San Francisco Bay Area

• Delivered an exceptional level of client management and support for multi-million dollar contracts of weekly digital advertising campaigns.
• Oversaw requirements specifications and optimized for merchant-client and bank-partner KPIs throughout lifecycle.
• Managed all weekly marketing campaigns and optimized for merchant-client and bank-partner goals.
• Demonstrated solid management of complex issues by partnering with engineering team to resolve project risks and implement new product features.
• Identified and supported growth opportunities by partnering with Business Operations and Sales teams.

San Francisco Bay Area

• Independently performed a wide range of administrative functions to support the CEO and other senior leadership while developing solutions for diverse and challenging projects. Managed calendars and scheduled meetings.
• Demonstrated solid management of complex issues to manage client relationships and resolve project risks.
• Exhibited poise and professionalism while managing multiple responsibilities in a fast-paced environment with rapidly changing priorities.

San Francisco Bay Area

• Executed strategic initiatives to support business partners with client relationships and the planning of community seminars. Served as liaison between partners and new clients while facilitating communication.
• Demonstrated strengths in oral and written communication while maintaining successful business relationships.
• Displayed strong organizational and prioritization skills to perform multiple tasks while meeting strict deadlines.

Greater Los Angeles Area

- Member of the Senior Honor’s Thesis Program in Psychology; one of six students selected school-wide. - Also was member of Psi Chi – The International Honor Society in Psychology and Sigma Xi Scientific Research Society.

Washington D.C. Metro Area

- Coordinated and prepared for the 2010 Ella Baker Training Conference of over 1200 participants.- Evaluated Freedom Schools' curriculum effectiveness, provided feedback for implementation at program sites.- Conducted research to enhance academic programs for children served by the Freedom Schools summer programs.

Washington D.C. Metro Area

- Researched political issues, attended and summarized hearings for senior staff, developed detailed memoranda.- Drafted constituent correspondence on issues including U.S. foreign policy in the Middle East, and special needs education and general government function.- Tour Leader for VIP Senate guests at Capitol Visitor Center and Capitol Building..

Bachelor'S, Psychology

Activities and Societies: Member of the Senior Honor's Thesis Program Member of Psi Chi - The International Honor Society in Psychology

Education record