Joshua Gillions Email & Phone Number

Martinsburg, Wv, Us

IT & Business Consulting

Winchester, Virginia, United States

Manassas, Virginia, United States

• Manage active account communication to improve brand positioning and growth• Source and develop new strategic partnerships that generate new revenue streams• Collaborate with internal departments to execute marketing campaigns, exchange market information, and to onboard strategic accounts

Towson, Maryland, United States

Licensed Life Insurance Agent (WV, MD, VA)

Baltimore, Maryland

• Worked with management on inventory levels, staffing, vehicle transactions, and team development• Maintained close relationships with bank partners and manufacturer partners • Coached and supported sales team to ensure sales goals and customer satisfaction metrics were met• Milestones for the dealership: 102 New Units leading to 143 total Units in August 2020

Pasadena, Maryland

• Worked with management on inventory levels, staffing, vehicle transactions, and team development• Maintained close relationships with the manufacturer partners• Supported finance department during coverage shortages to ensure smooth transactions for clients

Hagerstown, Md

Frederick, Maryland

Motivated and coached the Volkswagen and Mazda sales team. Utilized a collaborative approach with other dealership management to ensure unity across departments. Through team engagement and support, Mazda sales in 2015 were up 1.55% YOY and gross profit was up 19.16% YOY. Achieved just short of 1M gross profit for the dealership in Q4 2018. Exceeded performance metrics while providing exceptional customer service.Responsible for structuring vehicle transactions and submitting to lenders, compliance on software utilization, managing inventory, and training compliance.Dealership tools utilized: vAuto, Reynolds & Reynolds, DealerTrack, RouteOne, and VinSolutions.

Martinsburg, Wv

Coordinated efforts of a Business Development Center to engage customers and support sales growth. Realigned processes and consolidated communications to achieve this growth. Implemented cloud-based strategies to work collectively with the entire team.Managed websites and developed content to maximize conversion. Coordinated transition of websites to an adaptive design to achieve seamless experience for consumers across all devices. Collaborated effectively with key management to optimize digital marketing efforts across the group. Improved form submissions by 10% YOY and website visits by 20% YOY in September 2014 with the Toyota website.Improved form submissions by 56% YOY in September 2014 on the Chevrolet website.Internet Sales improved by 34 units YOY as a company in August 2014

Martinsburg, Wv

Sales person of the month April 2013. Proactively engaged current and prior customers to support sales growth. Utilized a strong focus on customer satisfaction to promote repeat business.

Provided excellent customer service to all my customers following proper follow-up routines. I utilized resources to grow my knowledge of Toyota to become Master Certified in 2010 and 2011.2011 participant of the Toyota S.T.A.R.S program after achieving sales volume, excellent CSI scores and email capture metric in 2010.

Washington D.C. Metro Area

As an Internet Sales Consultant with Fitzgerald Auto Mall, I successfully engaged customers during the follow-up process. In turn I was able to to keep high customer satisfaction levels while providing consistent sales each month.

As a Service Consultant at Younger AutoGroup I successfully established positive customer relationships to enhance customer satisfaction. I also managed work order distribution for technicians on my team.

Information Technology

Aas, Accounting

Aas, Business Administration

Education record