Loss Run Solutions is a privately-held B2B insurance services company providing specialized tools and services to commercial insurance agencies. As Head of Technology and Design, I helmed the modernization of their flagship software product and led a transformation of project management and collaborative practices.• Led design and development of "next-gen" successor to LRS's legacy software-as-a-service product • Co-developed product strategy with CEO to help reposition LRS among a growing field of competitors • Analyzed decade-plus accumulation of undocumented PHP code and database contents to isolate and extract critical data structures and business logic • Developed phased transition plan to transform software architecture and replace outmoded infrastructure with minimal customer disruption • Directed and project-managed external design and engineering team — Set high-level direction for design and engineering consultants — Distilled business requirements into functional specifications — Managed product backlog — Held final approval on UX and visual design — Reviewed and approved pull requests • Built out cloud server and deployment infrastructure (DigitalOcean, Github)• Built new corporate website and blog on open-source Ghost CMS — Implemented site design as custom Ghost theme (Handlebars, SCSS, Bootstrap 5) — Built modular content blocks and Ghost snippets to support content refreshes by non-technical staff• Refactored and consolidated software infrastructure to eliminate wasteful redundancies and unused capacity, reducing annual software expenditures by 20% — Successfully led complex data migration of combined customer and sales CRM data from Salesforce to Pipedrive CRM, saving thousands of dollars in annual license costs and eliminating the need for a dedicated Salesforce admin• Built internal tools, dashboards, automations, and integrations to streamline business processes and ensure consistent workflows and repeatable results

At Karmic Labs, I joined a growing fintech company with a corporate payments and expense management product as it navigated the transition from an engineering-centered pre-launch startup to a sustainable business with an increasingly formal organizational structure and practices. As Karmic’s second design hire, I concerned myself with deepening the operational integration between Design and Engineering, eliminating unnecessary design bottlenecks for the marketing and engineering teams, and developing UX research and analytics capabilities in collaboration with the data science team.• Developed automation and templates to empower Karmic’s marketing team to largely self-serve most routine design deliverables, freeing design staff to direct more energy toward advancing the core product.• Built strong relationships with engineering staff and senior engineering management, enabling me to work closely with both to ensure the undisrupted flow of critical information between designers and developers as the engineering team grew to span multiple geographic locations.• To reduce the frequency of velocity-killing design roadblocks for developers working on routine bugfixes and enhancements, initiated an effort to document and standardize common UI components and layouts, laying the groundwork for a formal design system and pattern library.• Designed, developed, and maintained multiple websites for our core product and white-label partnerships.

As the first dedicated UX hire at SFCU, I was charged with refining the user experience of the credit union’s digital products and services to meet the expectations of an increasingly tech-savvy member base, while championing the role of design within the organization.• Designed the user experience and managed technical implementation and deployment of a top-to-bottom overhaul of SFCU’s corporate website while transitioning the site from static pages to a WordPress-based custom CMS. Coordinated the work of external branding and web development teams with the internal content team to ensure design conformance and maintain content consistency and coherence across the entire site. Planned and conducted multiple rounds of pre- and post-launch user testing, and worked with internal QA and IT operations teams to ensure a smooth deployment and bug-free user experience.• Developed a coherent set of front-end patterns (design and code) to enable seamless integration of custom data sources and functionality into a closed-source online banking platform via dynamic client-side inserts and overlays without vendor API support or full source code access.• Led discovery and UX design for a long-awaited web interface to SFCU’s international wire transfer service, enabling members to easily initiate transfers without physical access to a branch.

Over the course of my time with Digital & Data Services at the SAA, I helped evolve the department into a capable internal digital agency partnered closely with the Marketing & Creative Services department to provide end-to-end digital product and service development for internal clients.• Provided technological and design expertise as a member of a cross-functional, cross-department team (alongside content strategy, brand management, and project management) tasked with conceiving and developing the digital program of Stanford+Connects, an ambitious hybrid digital-physical global event series showcasing the best in academic inquiry, innovation, and creativity from Stanford faculty and alums.• Implemented and administrated web analytics tools including Google Analytics and Piwik/Matomo. Using a mixture of quantitative and qualitative analysis, produced actionable insights from available data, and supported Alumni Association staff in the use of quantitative data and analysis tools to conduct their own research.

• As part of a complete functional and visual redesign of the Stanford Alumni Association website and alumni portal, lead a hybrid team of on-site front-end development contractors and staff content producers in migrating legacy web content into the in-house CMS while developing additional new content and functionality. Developed a unified information architecture for site content with the input of internal stakeholders from across the organization, and leveraged it to design and implement a usable, accessible navigation UI and wayfinding system.• Reworked UX design of key components of the in-house–developed CMS (used to manage the alumni website and portal) to reduce cognitive friction for content editors and streamline common production workflows for an estimated 15-20% throughput improvement in routine editing tasks.

• Developed print-to-web workflows and automation for Stanford Magazine’s online edition, all but eliminating the potential for manual production errors while cutting production time by nearly 50%; eventually enabling Magazine staff to assume full production responsibility for the web magazine with minimal support from D&DS.

As BayFed’s first on-staff web designer/developer/administrator, I was principally responsible for managing its marketing website and maintaining and enhancing its online banking service. As a member of a team of IT generalists, I also provided second-tier internal support and pursued special projects instigated by BFCU’s CTO.• Working closely with the CTO, developed the specifications and RFQ for a project to integrate unobtrusive biometrics—based on users' unique typing profiles—into the authentication flow for online banking, in order to satisfy new federally-mandated requirements for multi-factor authentication. Participated heavily in RFP review and candidate selection, and subsequently managed day-to-day vendor relations and implementation oversight across the full course of the project.

• Developed, deployed, and maintained extensive local modifications to the vendor-supplied online banking component of BFCU’s core banking system, delivering functionality, usability, and visual polish not achievable with the unmodified software.• Designed, built, and refined internal tools to support frontline and back-office staff, ranging from a web-based timecard tool and in-house ticket tracking system to a custom digital signature pad integration and account research/CRM tools for tellers and loan officers.• Developed and deployed a custom Gentoo-based “live CD” Linux distribution to power a fleet of secure, low-maintenance online banking kiosks using inexpensive consumer computing hardware, providing additional self-serve banking capacity at BFCU branches during peak hours.• Built an in-house networked digital signage system using flat-panel televisions driven by consumer computing hardware and presentation software, fed by an rsync-based content server with additional dynamic content delivered over HTTP. The homegrown system replaced a high-priced proprietary hardware solution and content delivery service, saving BFCU several hundred thousand dollars in subscription and support costs over its life cycle.

• Updated information architecture and visual/interface design of BFCU marketing website to better surface relevant and timely information to the home page, promote online banking via a ubiquitous login interface, and provide clear, consistent navigation and wayfinding across both marketing and online banking sites.• Designed and built self-service loan calculators and other interactive tools to promote BFCU financial products.• Administrated Apache and IIS web servers for internal and member-facing websites and applications.

• Architected, designed, and developed websites and applications for campus administrative units. • Maintained and administrated internal and public-facing web servers (Apache/MySQL/PHP on Solaris and NetBSD). • Provided helpdesk support for faculty and administrative users. • Trained and mentored student web developers.

• Working across multiple organizational units, provided design coordination and project management for a complete redesign, re-architecture, and content refresh of the CATS Instructional Computing website and service portal. • Developed web/digital, print, and video material for internal projects and faculty/administrative clients. • Trained and supported faculty in the use of University computing and technical resources to develop their own digital course materials, websites, print materials, and video content.