Service Level Manager
Current
Oct 2022 - Present
AeroLeads people directory · profile
Jessica Gioia Email & Phone Number
Service Level Manager at Royal London, and active in stage management for local amateur theatre companies
at
Royal London
1 work email found
@royallondon.com
1 phone found area 345
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Service Level Manager at Royal London, and active in stage management for local amateur theatre companies
Location
Edinburgh, Scotland, United Kingdom
Company size
Who is Jessica Gioia? Overview
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Quick answer
Jessica Gioia is listed as Service Level Manager at Royal London, and active in stage management for local amateur theatre companies at Royal London, a company with 2945 employees, based in Edinburgh, Scotland, United Kingdom. AeroLeads shows a work email signal at royallondon.com, phone signal with area code 345, and a matched LinkedIn profile for Jessica Gioia.
Jessica Gioia previously worked as Service Level Manager at Royal London and Application Support Team Lead at Royal London. Jessica Gioia holds Diploma In Stage Management And Technical Theatre, Theatre/Theater, Diploma from Royal Academy Of Dramatic Art.
Company email context
Email format at Royal London
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{first}.{last}@royallondon.com
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AeroLeads found 1 current-domain work email signal for Jessica Gioia. Compare company email patterns before reaching out.
Profile bio
About Jessica Gioia
I am an extremely customer-focused individual who follows Customer Thinking ethos, with experience of managing individuals with mixed technical and customer service experience, where managing the team also involves objective setting, performance review, and recruitment. In my current role I work within a Service Management team whose focus is ensuring that IT are delivering on their commitments to business operations, as well as collaborating with the business areas to ensure that collectively we are achieving the best customer outcomes. My formal training is in theatre stage management and I still continue to practise stage management as a hobby. I derive great pleasure and satisfaction from practical work and achievements with a tangible end product and I enjoy working with my hands. I have excellent verbal and written communication skills and strong problem-solving skills, being extremely pragmatic, and I am able to create a calm and encouraging working environment, getting on well with people of all personalities, skills and experience.
Listed skills include Team Leadership, User Acceptance Testing, Microsoft Office, Quality Center, and 6 others.
Current workplace
Jessica Gioia's current company
Company context helps verify the profile and gives searchers a useful next step.
Royal London
8 roles
Jessica Gioia work experience
A career timeline built from the work history available for this profile.
Application Support Team Lead
The role involves managing a small team of Application Support analysts who provide first and second line support to internal users of the Bright Grey customer and policy management systems. This involves having good knowledge of the system infrastructure and components, managing resource and work queues, setting risk controls and processes and identifying.
Apr 2012 - Oct 2022
Lead Application Support Analyst
As lead analyst in an application support team I was responsible for managing the production support analysts' workflow pickup, ensuring that work in the work queue was picked up promptly. I was also the key contact point for major incidents, coordinating the team's efforts and reporting of the event. I took delegated tasks from the team lead, including.
Apr 2011 - Apr 2012
Deputy Stage Manager
Current
Edinburgh Music Theatre
Regular deputy stage manager for the amateur charitable company Edinburgh Music Theatre since 2007, in addition to occasional positions with other local companies including Edinburgh Grand Opera. Also serving as board member for Edinburgh Music Theatre and Edinburgh Grand Opera.
Oct 2007 - Present
Application Support Analyst
Bright Grey
Providing support to internal users to resolve their application issues encountered with the Bright Grey customer and policy management systems, interacting with technical teams to resolve network and infrastructure issues. The role involved record keeping, tracking incidents within the incident management system as well as identifying, logging and.
Apr 2007 - Apr 2011
Pensions Support Unit Consultant
The role involved speaking to financial advisers, taking their request for group pension quotes. I redesigned the quotation form which we used to notate their requests, and the form is still in use today.
Oct 2005 - Apr 2007
Sales Support Consultant
Role involved being support to a life protection sales manager, making telephone calls to his sales contacts, maintaining the relationship with them or bringing them back onto his sales panel, and keeping them up-to-date on the status of pipeline life protection applications. Was also trained as a mortgage underwriter.
May 2003 - Sep 2005
Business Consultant
Business Consultant working on implementing a Siebel CRM system within the Scottish Provident life assurance company. The role included user-acceptance testing, discovering business requirements to help tune the design to their needs, writing training materials, visiting regional offices to deliver on-site presentations to launch the product with them, and.
Dec 2001 - May 2003
Team & coworkers
Colleagues at Royal London
Other employees you can reach at royallondon.com. View company contacts for 2945 employees →
PS
Pamela Scott
Colleague at Royal London
Edinburgh, Scotland, United Kingdom, United Kingdom
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DL
David Law
Colleague at Royal London
Hamilton, Scotland, United Kingdom, United Kingdom
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JD
Jack Dale
Colleague at Royal London
Sandbach, England, United Kingdom, United Kingdom
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CG
Corinna Grace
Colleague at Royal London
Hampstead Norreys, England, United Kingdom, United Kingdom
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GS
Gareth Stoddart
Colleague at Royal London
Stockport, England, United Kingdom, United Kingdom
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DY
David Young Dipfa
Colleague at Royal London
Greater Edinburgh Area, United Kingdom
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TW
Thomas Watt
Colleague at Royal London
Edinburgh, Scotland, United Kingdom, United Kingdom
View →
AW
Alex Weise
Colleague at Royal London
United States, United States
View →
MS
Mark Steinman
Colleague at Royal London
Stockport, England, United Kingdom, United Kingdom
View →
JH
James Hinds
Colleague at Royal London
Wilmslow, England, United Kingdom, United Kingdom
View →
Pamela Scott
Colleague at Royal London
Edinburgh, Scotland, United Kingdom, United Kingdom
View →
DL
David Law
Colleague at Royal London
Hamilton, Scotland, United Kingdom, United Kingdom
View →
JD
Jack Dale
Colleague at Royal London
Sandbach, England, United Kingdom, United Kingdom
View →
CG
Corinna Grace
Colleague at Royal London
Hampstead Norreys, England, United Kingdom, United Kingdom
View →
GS
Gareth Stoddart
Colleague at Royal London
Stockport, England, United Kingdom, United Kingdom
View →
DY
David Young Dipfa
Colleague at Royal London
Greater Edinburgh Area, United Kingdom
View →
TW
Thomas Watt
Colleague at Royal London
Edinburgh, Scotland, United Kingdom, United Kingdom
View →
AW
Alex Weise
Colleague at Royal London
United States, United States
View →
MS
Mark Steinman
Colleague at Royal London
Stockport, England, United Kingdom, United Kingdom
View →
JH
James Hinds
Colleague at Royal London
Wilmslow, England, United Kingdom, United Kingdom
View →
2 education records
Jessica Gioia education
Diploma In Stage Management And Technical Theatre, Theatre/Theater, Diploma
Royal Academy Of Dramatic Art
Education record
Beaconsfield High School
FAQ
Frequently asked questions about Jessica Gioia
Quick answers generated from the profile data available on this page.
What company does Jessica Gioia work for?
Jessica Gioia works for Royal London.
What is Jessica Gioia's role at Royal London?
Jessica Gioia is listed as Service Level Manager at Royal London, and active in stage management for local amateur theatre companies at Royal London.
What is Jessica Gioia's email address?
AeroLeads has found 1 work email signal at @royallondon.com for Jessica Gioia at Royal London.
What is Jessica Gioia's phone number?
AeroLeads has found 1 phone signal(s) with area code 345 for Jessica Gioia at Royal London.
Where is Jessica Gioia based?
Jessica Gioia is based in Edinburgh, Scotland, United Kingdom while working with Royal London.
What companies has Jessica Gioia worked for?
Jessica Gioia has worked for Royal London, Bright Grey, Edinburgh Music Theatre, The Scottish Life Assurance Co, and Scottish Provident.
Who are Jessica Gioia's colleagues at Royal London?
Jessica Gioia's colleagues at Royal London include Pamela Scott, David Law, Jack Dale, Corinna Grace, and Gareth Stoddart.
How can I contact Jessica Gioia?
You can use AeroLeads to view verified contact signals for Jessica Gioia at Royal London, including work email, phone, and LinkedIn data when available.
What schools did Jessica Gioia attend?
Jessica Gioia holds Diploma In Stage Management And Technical Theatre, Theatre/Theater, Diploma from Royal Academy Of Dramatic Art.
What skills is Jessica Gioia known for?
Jessica Gioia is listed with skills including Team Leadership, User Acceptance Testing, Microsoft Office, Quality Center, Defect Tracking, Business Analysis, Incident Management, and Stakeholder Management.
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