• Lead the development, implementation, and continuous improvement of quality assurance strategies and processes to ensure the highest standards of service delivery.• Oversee the organization's compliance with industry regulations and standards, including PCI compliance, ensuring all practices and documentation meet required guidelines.• Conduct regular assessments and audits of processes, systems, and security measures to identify areas for improvement and ensure adherence to compliance global frameworks.• Oversee the regulatory compliance in the international markets, like Europe, Latinamerica and Oceania.• Develop and maintain comprehensive documentation related to quality standards, compliance regulations, and continuous improvement processes.• Facilitate cross-departmental collaboration to integrate quality and compliance considerations into daily operations and long-term project planning.• Coordinate with the helpdesk, project teams, and other departments to implement quality improvement initiatives and resolve any compliance issues promptly.• Organize training and development programs for staff across all departments to enhance awareness and understanding of quality and compliance requirements.• Implement and manage a robust framework for tracking, analyzing, and reporting on quality metrics, compliance adherence, and improvement initiatives to senior management.• Act as the primary point of contact for external regulatory bodies and auditors, managing all communications, audits, and compliance certification processes.

•Oversee the IT department in conjunction with our US IT team, Team CodeBlue, and US cybersecurity team, Logically Company.•Oversee the functionality of our ERP and billing processors in conjunction with our software development team, eCommerce vendors and our local bank.•Prepared operation plans, monthly reports and budgets for the US Headquarters of our Planet Fitness Franchisee.•Analyzed and diagnosed IT and networks incidents and plan the config updates or ordered replacement parts.•Project Manager in charge of each IT integration of the Planet Fitness clubs in Panama based on the Waterfall methodology and in software development projects with our team of programmers in the United States in our own ERP based in the Agile Scrum methodology.•Created and prepared requests for proposals for each future project for approval.•Prepared project budgets and project schedules.•Coordinated and followed up with each assigned work team and subcontractor on each task within the approved schedule using JIRA.•Responsible for managing change orders and analyzing costs and times.•Reported to the CEO and Owner of the international Planet Fitness Franchisee.•Created preventive maintenance plans for the IT and network equipment, IT infrastructure, HVAC systems, electrical systems, fire alarms, sprinkler systems, elevators, gym equipment, SPA equipment, , and Audio and Video and LED screens.•Supervised the maintenance and IT staff , local sub-contractors and US sub-contractors and vendors.•Maintained compliance with the PCI DSS policy as well as banking and government guidelines.•Responsible of procurement, negotiating/coordinating with suppliers and preparing a monthly budget for corrective maintenance.•Responsible for hiring and scheduling of work personnel along with human resources.•In charge of the operation of our own billing system along with the team of programmers.

Entrepreneurship in the Virtual Marketing sector. 3D View is dedicated to enhancing the consumer experience, saving merchant costs, and providing a cost-effective solution to capture more audiences. I use Matterport technology when creating virtual tours to spaces that my clients want to promote, such as apartments, houses, commercial premises, restaurants, shops, art galleries, car dealerships, gyms, etc. I can also develop 360° 3D rendering of spaces that are not completely built yet and I create the virtual tour for it as well. Any questions for additional information, please email me at jgiraldez@3dviewpanama.com and follow me on instagram: @3dviewpanama.

•Oversee the engineering department.•Developed project plans integrating CCTV systems, IT, networks, access control, building management, fire alarms for the projects and operations department.•Responsible for project planning and supervision of project managers.•Designed risk and mitigation plans for the risks found.•Ensured compliance with budgets and times for each project and maintenance.•Supervised in the field the activities carried out by the project and maintenance engineers.•Created, collected, reviewed and managed data periodically to improve processes and maximize results.•Ensured and controlled the quality of the activities to be carried out and deliverables of each project.•Supervised project managers, engineers, technicians, assistants and general helpers.•Provided coaching to project engineers for better management.•Continually improved processes between different departments for better management and communication.

•In charge of the company's VIP client relations.•Provided follow-up on the fulfillment of the services purchased by the assigned VIP clients.•Supported the sales department in retaining VIP clients.•Collaborated with different networks, cloud, security and infrastructure departments to solve problems and keep them 99.99% active.•Maintained constant communication with the different departments to ensure compliance with the services purchased by the assigned VIP clients.•Prepared and presented biweekly and monthly incident reports of the different services purchased to assigned VIP clients.•Continually improved my department's internal processes for better management and communication.•Managed communication, complaints and changes with assigned VIP clients.

•Managed software development projects for the Government of Panama with Agile and Waterfall methodology.•Provided monitoring and control of the deliverables of each contract.•Ensured compliance with the budgets and times of each project.•Ensured and controlled the quality of each of the activities to be carried out and deliverables of each project.•Managed risk and mitigation plans.•Ensured compliance with SLA support for each of the end users of the software developed for the client.•Managed resources in an optimized way to obtain greater net income.•Trained local and international end users of the developed software.•Responsible for supervising technical support staff.•Supported the design of pre-sales and post-sales proposals.•Supported pre-sales for the design of the proposals and after-sales.

•Oversee the IT Department of the international architecture firm at the Panama branch.•Maintained all the IT services they required to make their work more efficient.•In charge of the rendering farm and make sure all the equipment work properly.•Managed the Windows Exchange and Storage servers.•Maintained the security policies of the networks of the firm.•Prepared monthly budgets and in charge of the procurement of the IT department.•Provided technical support for each IT equipment and guidance to architects and designers regarding tech knowledge.