• Successfully manage all aspects of 5 product lines including overseeing management systems, shared services and mobile platforms • Gain extensive experience with net new and legacy product lines including web-based, mobile (both iOS and Android), SaaS and on premise implementations• Effectively manage a team of high-performing product managers while monitoring for top productivity and efficiency • Develop and drive key initiatives via systematic discussions and surveys of existing customers, sales teams, support teams and other industry participants• Establish strategic product positioning including strong differentiation relative to competing products• Actively support the sales team through first hand involvement in sales processes to ensure business success• Act as the primary spokesperson with industry associations, analysts, press and other industry participants regarding all products • Deliver best in class customer satisfaction, building customer-centric product requirements in all aspects• Responsible for creating appropriate product strategies and actively participating in setting the corporate strategy• Collaborate with development personnel to define product releases and make ongoing feature set trade-off/specification decisions throughout the development process• Establish and execute crucial transformation and maturity programs both across and in concert with marketing, pre-sales, R&D, professional service and support departments• Effectively manage the R&D, pilot and PERs programs within the user community• Closely monitor the day-to-day process of translating the product roadmap into a launched product, writing PRDs and users stories and assisting in prioritizing agile iterations while collaborating with development and QA personnel• Productively present the roadmap and product lifecycle at numerous conferences and user groups functions, including certification programs

• Successfully managed a team technical support engineers and support database administrators responsible for providing project and customer support to the top 10 clients • Efficiently maintained an NPS of nearly 98% for the top 10 clients • Actively participated in providing comprehensive training including assisting in creating a certification program with Vertafore’s User Group, NetVU• Asked to present and speak at a number of prestigious Vertafore and NetVU functions• Effectively managed a team of support engineers providing an escalated level of support for Vertafore’s portfolio of products• Created and maintained a 24x7 program allowing for subscribed access to support for system down resolution• Accurately determined appropriate methods and procedures on new assignments/projects while also coordinating the activities of other personnel in leadership positions• Proactively mentored and trained internal/external clients in order to achieve optimum product knowledge• Maintained detailed quality control/satisfaction records, constantly seeking new ways to improve internal customer service• Actively participated in a weekly datacenter performance and outage panel to identify areas of improvement• Sustained detailed metrics of team performance while actively managing numerous team members into promotions

• Directly supervised an environment of 11 support representatives troubleshooting issues with both Sagitta’s applications and integrations with other products through ODBC and web services• Established and maintained key internal systems including 15 virtual servers (Hyper-V) and 4 UNIX P-series servers• Correctly identified and documented complex software defects and design changes in TFS, VSS and PeopleSoft databases while recommending solutions/fixing accordingly• Responsible for development testing applications and installations prior to piloting software• Fully assisted all pilot customers while also participating in meticulously collecting and analyzing software prior to production release