Jaigi Joseph Chirayil Email & Phone Number

Kochi, Kerala, India

• Analyze gathered requirements and translate them into clear, concise, and comprehensive documentation, such as user stories, use cases, process flows, functional specifications (FRD) and Business Specifications (BRD).• Act as a liaison between business stakeholders, project managers, developers, and quality assurance teams, facilitating effective communication and ensuring a shared understanding of project goals.• Collaborate with technical teams to design solutions that align with business requirements, ensuring that proposed solutions meet both functional and non-functional requirements.• Responsible for resource sharing based on the project's QA, UA and live submission.• Manual testing of website portal using Multiple Clients in Multiple Interfaces. Raise Issues/ Bugs and coordinate with the development team in resolving the issues.• Responsible for testing the product in Mobile and iPad devices manually using iOS application of the product.• Setting QA, UAT, and Live completion dates after confirmation with the client and coordinating with the test teams in tracking the issues/ bugs raised during the regression testing.• Assist project managers in defining project scope, estimating timelines, and managing project risks and issues related to requirements.• Conduct Weekly/Biweekly meetings with clients to update and understand the requirement and also to update the status of the ongoing and upcoming Releases including the US, CR, and GSR items.• Participate in Daily Scrum Meetings, Sprint Planning Meetings, Sprint Review, Retrospective Meeting and CAR meetings with dev team and client.• Training and providing support to junior employees in the software product, testing methods, and project management tool.• Responsible for coordinating with the dev team to fix the issues/bugs based on the priority and severity of the item.

Cochin Area, India

• Work closely with U.S. & Canadian Health Suppliers to assist in billing automation for hospitals. The Client provides custom- developed software based on MySQL and DB2 databases that helps hospitals with ERP and AP automation.• Responsible for providing technical and production support to medical suppliers and hospitals on invoicing/service issues using ticketing tools (Assembla), database applications (dBeaver, and custom DB software).• Monitoring daily files incoming and outgoing and keeping records on this. Creating various types of reports for customers in Excel, data comparisons in Excel, and submitting various reports.• Daily calls with clients to discuss the progress of the process and weekly update calls to highlight weekly progress and plan of action for next week.• For any defect/change in requirements, conduct meetings with client for requirement analysis and meeting documentation.• Creating various types of reports for customers in Excel using information pulled from backend databases.• Engage client to gather software requirements/business rules and communicate accordingly with development team.

Cochin Area, India

Took Training in Big Data- Data Science.

Kochi, Kerala, India

• Responsible for providing Technical Solutions & Consultations to various B2B and B2C small-scale establishments in Automation and Software products such as ERP/CRM.• Handling Sales and Marketing for the Hardware and Software products related to Barcode Scanners/Printers, CCTV Surveillance systems, and attendance system to the company.

Cochin Area, India

Took Training in PHP programming and Website Development

Initially Worked as ELSE(E-Learning Support Engineer) for client School Matha Senior Secondary School, Thumpolly, Alleppey for 6 Month. Responsible for Training & Resolving both Technical and Software complaints related TeachNext Digital Classroom.Worked as Senior Executive- CEG for 13 months. Responsible for Training, Resolving Complaints and Providing Support to various client Schools in the use of NextERP software. Also provided training to teachers in using TeachNext Digital Classroom.• Responsible for implementing and resolving complaints related to NextErp, An online ERP platform for managing school administration-related activities such as Admission, Fee Collection, Student and Staff Management, Library management, Examination, and Report card printing.• Responsible for providing training to stakeholders in the use of TechNext Digital Classroom and NextERP.• Responsible for resolving and handling complaints related to hardware and software in TeachNext Digital Classroom for all the classes in the assigned client school & handling Collection of monthly amounts from the Base School location and nearby client school location.