Joe Gleason Email & Phone Number

Southington, CT, US

Helping businesses identify areas to improve efficiency and productivity through process and digital transformation initiatives.

San Diego, California, US

Member of a Chief Executive peer advisory group.

Southington, CT, US

• Custom software & managed IT services in central CT. Led all aspects of business; revenue generation, P&L management, service delivery, client management, overseeing 37 reports with 5 direct reports; directly manage 2.
• Led the business through double digit organic revenue growth earning a spot on the INC 5000 list.
• Cultivated relationships and served as escalation point for all company clients across diverse industries and geographies.
• Revised business plans identifying key success factors, established metrics, and successfully managed business and teams toward achieving targets.
• Mentored team members toward professional development and leadership growth; implemented new processes leading to increased team efficiency.

Hartford, Connecticut, US

• Led IT strategy & operations, oversaw 4 direct reports & 17 team members in network infrastructure, telecommunications, information security, software acquisition, development, & technical support; developed and.
• Managed financial performance, multi-million-dollar budget optimizing capital projects and operating expenses, achieving significant cost reduction.
• Worked with entire University leadership: from President, Cabinet, Deans, to Students in deploying modern technology solutions.
• Increased customer satisfaction with feedback, organization restructuring, streamlining services, and reduced request completion time.
• Improved operations and efficiency by modernizing technology: Office 365, CRM, hyper-converged infrastructure, virtual desktop infrastructure, and increased Wi-Fi capacity resulting in significantly improved user.

West Haven, CT, US

• Led software development, implementation, training, & support for enterprise systems with 10 direct reports, Assisted CIO in developing goals & budget planning, aligning with strategic plan.
• Led a large-scale system implementation (2005) replacing legacy mainframe with web-based student registration and records processing, reducing processing time through automation and improving student satisfaction.
• Trained University technical and administrative staff in large cultural shifts to modern technology, improving productivity and efficiency.
• Led administrative departments through large-scale implementation (2010-2013), bringing Finance, GL, HR, and Payroll in-house from outsourced agreements into fully integrated system. Coached team through system.
• Developed technical solutions, including data migration/conversion scripts, third-party integrations, custom processes for student refunds and OT payroll calculation, and single sign-on integration points between.

Master Of Science (Ms), Computer Science - Software Development

Certificate, Project Management

Bachelor Of Science (Bs), Business Administration - Management Information Systems