Jose Gonzalez Email & Phone Number

Youngstown, Oh, Us

North Jackson, Ohio, United States

North Jackson, Ohio, United States

North Jackson, Ohio, United States

Trujillo Alto, Puerto Rico

• Results-driven Operation Manager with a distinguished track record, effectively overseeing a team of 40 hourly employees and 2 supervisors.• Demonstrated proficiency in addressing and resolving shift-related issues, showcasing strong problem-solving skills.• Provided valuable assistance to senior management, contributing to the smooth functioning of daily operations.• Adept at efficiently delegating tasks within specified time frames, optimizing team productivity and workflow.• Consistently ensured error-free order fulfillment, reflecting meticulous attention to detail and commitment to quality.• Exceeded expectations by consistently meeting or surpassing daily departmental goals, demonstrating strong leadership and goal-oriented capabilities.

• Successfully managed a team of 15 hourly employees, ensuring smooth operations.• Proficient in product picking and inspection, maintaining high-quality standards.• Operated packing machines, guaranteeing their proper functionality and efficiency.• Provided daily assistance to the supervisor, contributing to overall team success.• Delegated tasks effectively within specified time frames, optimizing team productivity.• Maintained a commitment to error-free order fulfillment, consistently meeting or exceeding client expectations.• Achieved and surpassed daily goals for the department, showcasing strong leadership and goal- oriented capabilities.

Camuy, Puerto Rico

• Successfully managed the business, specializing in the sale of prepaid phones.• Demonstrated expertise in repairing phones, computers, networks, and servers, ensuring optimal functionality.• Conducted sales of computers and related services, showcasing versatility in product offerings.• Recruited and trained a team of 10 hourly employees, emphasizing comprehensive onboarding and development.• Implemented incentive programs to motivate employees and achieve daily targets.• Led by example, fostering a positive and high-performance work environment.

Southaven, Mississippi, United States

• Conducted individualized training sessions as per management requirements, ensuring skill development.• Supported the supervisor in achieving daily goals, contributing to the overall success of the department.• Assumed the role of an assisting supervisor in the absence of the department supervisor, showcasing adaptability and leadership.• Conducted regular roving audits every week, maintaining a keen eye on operational efficiency and compliance.• Reported any training needs to the Training and Development supervisor, actively contributing to ongoing employee development.• Diligently documented all training provided, ensuring comprehensive records for future reference.• Focused on enhancing employee performance, offering guidance and support to facilitate continuous improvement.

Arecibo, Puerto Rico

• Proficiently installed wireless routers, ensuring seamless connectivity for efficient operations.• Conducted troubleshooting for computers, addressing and resolving technical issues promptly.• Ensured the correct functionality of computers, maintaining optimal performance.• Managed the creation and issuance of employee IDs, demonstrating meticulous attention to detail.• Revamped and maintained Government websites, showcasing web development and maintenance skills.• Created email accounts for employees, facilitating communication within the organization.• Established and managed access controls, creating or restricting access to the computer network.• Oversaw the entire communication network (voice and data), ensuring its reliability and security.

Southaven, Mississippi, United States

• Provided daily reports to the Facility Manager, assuming responsibility for running the shipping dock.• Executed daily export and domestic duties, including submitting SED, filing ITN to customs AES, and archiving SED submissions and LTL bill of landing.• Facilitated communication with customers via email or phone, demonstrating strong interpersonal and customer service skills.• Negotiated shipping options with sales representatives within the company and carriers, ensuring cost-effective and efficient logistics.• Maintained meticulous records and archives, showcasing attention to detail in administrative tasks.• Ensured compliance with all government procedures governing international shipments, guaranteeing regulatory adherence.• Upheld standards of good housekeeping, contributing to a safe and organized shipping environment.

Southaven, Mississippi, United States

• Reported to the Shipping Supervisor and successfully oversaw operations with a team of 13 hourly employees in both domestic and export shipping environments.• Coordinated daily activities to ensure full compliance with international export regulations set forth by the US and foreign governments.• Personally responsible for inspecting high-profile orders destined for particular customers or countries with strict export regulations.• Received multiple certificates of recognition for outstanding performance in the capacity of a Shipping Team Leader.• Demonstrated a commitment to excellence and adherence to regulations, contributing to the overall success of the shipping department.

Arecibo, Puerto Rico

• Reported directly to the store manager, successfully overseeing a dedicated crew of 15 associates to deliver top-notch customer service and fast food.• Diligently monitored time and attendance, ensuring operational efficiency and adherence to scheduling.• Conducted random time and quality studies to guarantee a consistently high level of customer service for patrons.• Took responsibility for securing cash flow, implementing robust financial controls, and reporting any safety or quality concerns promptly to the store manager.• Demonstrated a commitment to maintaining high standards of service, safety, and quality in a fast-paced retail environment.

Arecibo, Puerto Rico

• Held responsibility for providing comprehensive support for all hardware, software, and networking issues.• Supported medical transcriptionists in ensuring the security of medical records, insurance claims, and patient personal information within a secure database.• Conducted quarterly tests on security and antivirus software, ensuring their proper operation and the maintenance of a secure IT environment.• Stayed abreast of new technological releases in the field of medical insurance, demonstrating a commitment to continuous learning and staying current with industry advancements.

Bachelor'S Degree, Computer Science

Technical Degree, Graphic Design

Technical Degree, Information Technology

Associate'S Degree, Accounting

Accounting