Gian Sung Email & Phone Number

Fairfax County, Virginia, United States

• Conducted thorough diagnostics and troubleshooting of electronic devices, including smartphones, tablets, and laptops, to identify hardware and software issues.• Collaborated with customers to gather information about device issues, provided clear explanations of repair processes, and offered personalized solutions to meet their needs.• Maintained accurate and detailed records of repairs, including parts used, actions taken, and test results, ensuring proper documentation and efficient workflow.• Acted as a trusted advisor to customers, offering guidance on device usage, maintenance, and best practices to enhance their overall experience and prevent future issues.

Ashburn, Virginia, United States

• Accurately located port destinations through the analysis of circuit paths found in work orders.• Assisted in the installation and termination of fiber optic patch panels ensuring continuity by following the FOA color code reference.• Contributed to cross-connects while thoroughly following the company's Standard Operating Procedures (SOPs).• Properly identified the functions and appliances of multiple tools such as: Visual Fault Locators (VFLs), Fiber Optic Cable Testers, Optical Fiber Identifiers (OFIs), Copper Cable Verifiers, and Network Tester (T-BERD).• Acquired a fundamental understanding of Data Center Infrastructures and Network Communication.

• Yielded an average of $7,000 in weekly sales through careful listening and recommendation.• Monitored and developed daily sales goals based on employee and customer traffic.• Ensured a clean work environment while performing inventory counts and restocks.• Collaborated in weekly team meetings to evaluate brands' objectives and updates.• Adapted to customers' needs and demands to preserve customer loyalty.

Cybersecurity, A.A.S., Sophomore

Advanced Studies High School Diploma