Jose Gabriel Musso Email & Phone Number

Fort Lauderdale, FL, US

Brunswick, Georgia, US

• Currently developing a Python/Flask-based web application while having previously executed several data analysis projects mainly in the finance and the stock market domain.
• Learned and implement new technologies, a valuable skill for driving high-impact projects and implementing new processes.

• Founded Capiiro: Launched a successful clothing company with a managed store.
• Real Estate Portfolio Management: Acquired and managed a diverse portfolio of rental properties (short/long-term leases).
• Pet emergency startup associate: Led Peru operations and system improvements.
• Investment Management: Managed personal investment portfolio, proficient in US stocks and options trading.

Miami, FL, US

• Managed day-to-day operations across five offices in the Caribbean Region, leading a team of 20 and servicing 40+ clients, including top shipping carriers and freight forwarders such as MSC, Maersk, CMA-CGM, and DHL.
• Conducted comprehensive research on demurrage and detention fees of various carriers and freight forwarders, performing rate comparisons and market research to maintain up-to-date contract rate records and track.
• Provided KPI reporting, presenting statistical results to the Board of Directors and offering data-driven recommendations for improvement.
• Achieved over US$10 million in collections by the end of 2016.
• Established and managed the Haiti office, including hiring and training local staff.

Miami, FL, US

• Managed business operations in Guyana and Sint Maarten overseeing a team of six employees.
• Drove performance and productivity, increasing revenue and customer satisfaction.
• Streamlined processes for improved efficiency.

Miami, FL, US

• Directed and oversaw the customer service department, coordinating requirements, statistical analysis, and meetings with over 50 clients.
• Led a team of seven executives, promoting collaboration and continuous improvement.
• Selected for "The Leadership Program", receiving extensive training across diverse business functions.
• Coordinated new system developments for the in-house system.

Miami, FL, US

• Specialized as a Customer Care Representative for seven major carriers and freight forwarders, including DHL and Panalpina (DSV), with a primary focus on invoicing and collections of demurrage and detention.
• Prepared and delivered client KPIs, results presentations, and claims.
• Addressed client needs and requirements, and provided resolutions for claims and billing issues.
• Managed invoicing, collections, rates and conditions for clients.

Municipio Baruta, Miranda, VE

• Conducted IT General Controls (ITGC) audits for major companies, focusing on identifying IT safety risks.
• Led the development of a Contingency and Business Continuity Plan for MAPFRE Insurance.

Municipio Baruta, Miranda, VE

• Led project development for Telefonica’s Billing Department, implementing controls for revenue leakage.
• Served as an external auditor and process improvement consultant for clients like Parmalat and Cargill.

Caracas, Caracas Miranda, VE

• Completed a thesis on the development of a mobile tracking system based on open-source technology.

Caracas, Caracas Miranda, VE

• Collaborated on the creation of several GIS-based applications.

Bachelor Degree In Systems Engineering, Computer Science

Diploma In Information Technology And Telecommunications Security, Information Technology (It) Security / Cybersecurity

High School Diploma, Science