Jessica Goheen Email & Phone Number

Redwood City, California, Us

Responsible for Solution Architecture (Pre-Sales) and Sales Enablement.

Santa Clara, California, Us

• Built out the Sales Operations and Enablement function.• Supported the CEO/Executive Leadership Team (ELT) with the execution of strategic planning, business prioritization, internal communications, and cross-functional collaboration. Translated strategy into defined tactics, programs/projects, priorities, and timelines to ensure alignment and attainment of goals.• Established the operating rhythm of the Executive Leadership Team (weekly meetings, QBRs, and All Hands).• Launched and institutionalized the Operational Leadership Team, an extension of the ELT, to improve communication and focus on execution.• Owned company Objectives and Key Results (OKRs) increasing company-wide focus, alignment, and accountability.• Head of special projects (e.g., created a corporate strategy focused on optimizing the customer journey from Sales through to Product/Engineering, with the goal of reducing friction for customers and employees.)• Managed creation and content management of board deck and execution of successful quarterly meetings.• Filled gaps on the ELT, as needed.

Redmond, Washington, Us

Recruited by the COO to build new Commercial / Revenue Operations function, responsible for Sales Operations, Customer Support, Customer Onboarding, and Sales Analytics. Contributed to other core capabilities of the business including strategy and execution of sales collateral, consultant partner programs, third-party demand gen initiatives, and product pilots . A few results I’m proud to have accomplished during my time here include:• Built the Customer Support department in less than 30 days including recruiting/hiring a team of nine and ensuring they had the processes and systems necessary to provide world-class service which increased CSAT Score by over 60%. • Built the Sales Analytics team, increasing proposal advancement rate by 55%. • Redesigned pharmacy on-boarding process reducing implementation time by 75%.

Bellevue, Wa, Us

Recruited by the Co-founder and CRO responsible for building the new Strategic Growth Operations department comprised of Sales Operations, Solution Architecture, Contract Administration, Sales Enablement, and Proposal Operations resulting in the addition of dozens of new global, Fortune logos and millions of dollars in revenue. A few results I’m proud to have accomplished during my time here include:• Designed, implemented, and managed the sales readiness program (on-boarding, certifications, and annual global sales kick-off) that reduced time to quota by 40%, shortened the sales cycle length by 22%, and contributed to an average 28% YOY revenue growth.• Scaled the Growth Operations teams 5x, introducing selling methodologies, processes, and systems that drove increased sales conversion rates of 43%. • Contributed to the go-to-market plan (pricing strategy, marketing strategy, product integration) of two acquisitions during a 24-month span. • Implemented a new proposal content management system, processes, and measurement system doubling RFx (stage) advancement rates in its first 12 months. • Reimagined the demo creation process and associated infrastructure reducing build time by 80%.• Helped grow the Growth organization 10x culminating with a successful IPO.

San Jose, California, Us

I served as the primary Solutions Architect for the Pacific Northwest territory, providing consulting services to help enterprise organizations design, build, and scale their software. A few results I’m proud to have accomplished during my time here include:• Over 100% quota attainment.• Creating and launching new target account strategies to drive sales, increasing revenue by 37%.

Portland, Or, Us

• Oversaw $7.2M book of business for key accounts such as Dell, Starbucks, and Hewlett-Packard.• Developed annual client renewal, retention, and up-sell strategies resulting in 100% client retention in 2012 and 2013. Achieved $1.7M in up-sell revenue in first six months, exceeding revenue quota by 240%.

Portland, Or, Us

• Tripled the Solution Architecture team by establishing repeatable win strategies and processes across direct, reseller, and existing customer lines of business.

Portland, Or, Us

• Championed the creation of the Solution Architect role to support the sales team through the sales cycle including discovery, solution demos, and finalist presentations doubling our win rates.• Created a standardized assessment to identify key retention opportunities that secured over $8M in one year and became the blueprint for all subsequent high-risk renewal opportunities.

Portland, Or, Us

Portland, Or, Us