Jessica Goheen Email & Phone Number

Redwood City, California, US

Responsible for Solution Architecture (Pre-Sales) and Sales Enablement.

Santa Clara, California, US

• Built out the Sales Operations and Enablement function.
• Supported the CEO/Executive Leadership Team (ELT) with the execution of strategic planning, business prioritization, internal communications, and cross-functional collaboration. Translated strategy into defined.
• Established the operating rhythm of the Executive Leadership Team (weekly meetings, QBRs, and All Hands).
• Launched and institutionalized the Operational Leadership Team, an extension of the ELT, to improve communication and focus on execution.
• Owned company Objectives and Key Results (OKRs) increasing company-wide focus, alignment, and accountability.
• Head of special projects (e.g., created a corporate strategy focused on optimizing the customer journey from Sales through to Product/Engineering, with the goal of reducing friction for customers and employees.)

Redmond, Washington, US

• Recruited by the COO to build new Commercial / Revenue Operations function, responsible for Sales Operations, Customer Support, Customer Onboarding, and Sales Analytics. Contributed to other core capabilities of the.
• Built the Customer Support department in less than 30 days including recruiting/hiring a team of nine and ensuring they had the processes and systems necessary to provide world-class service which increased CSAT Score.
• Built the Sales Analytics team, increasing proposal advancement rate by 55%.
• Redesigned pharmacy on-boarding process reducing implementation time by 75%.

Bellevue, WA, US

• Recruited by the Co-founder and CRO responsible for building the new Strategic Growth Operations department comprised of Sales Operations, Solution Architecture, Contract Administration, Sales Enablement, and Proposal.
• Designed, implemented, and managed the sales readiness program (on-boarding, certifications, and annual global sales kick-off) that reduced time to quota by 40%, shortened the sales cycle length by 22%, and contributed.
• Scaled the Growth Operations teams 5x, introducing selling methodologies, processes, and systems that drove increased sales conversion rates of 43%.
• Contributed to the go-to-market plan (pricing strategy, marketing strategy, product integration) of two acquisitions during a 24-month span.
• Implemented a new proposal content management system, processes, and measurement system doubling RFx (stage) advancement rates in its first 12 months.
• Reimagined the demo creation process and associated infrastructure reducing build time by 80%.

San Jose, California, US

• I served as the primary Solutions Architect for the Pacific Northwest territory, providing consulting services to help enterprise organizations design, build, and scale their software. A few results I’m proud to have.
• Over 100% quota attainment.
• Creating and launching new target account strategies to drive sales, increasing revenue by 37%.

Portland, OR, US

• Oversaw $7.2M book of business for key accounts such as Dell, Starbucks, and Hewlett-Packard.
• Developed annual client renewal, retention, and up-sell strategies resulting in 100% client retention in 2012 and 2013. Achieved $1.7M in up-sell revenue in first six months, exceeding revenue quota by 240%.

Portland, OR, US

• Tripled the Solution Architecture team by establishing repeatable win strategies and processes across direct, reseller, and existing customer lines of business.

Portland, OR, US

• Championed the creation of the Solution Architect role to support the sales team through the sales cycle including discovery, solution demos, and finalist presentations doubling our win rates.
• Created a standardized assessment to identify key retention opportunities that secured over $8M in one year and became the blueprint for all subsequent high-risk renewal opportunities.

Portland, OR, US

Portland, OR, US