• Oversees the recruiting process within our ATS, ensuring timely and efficient execution of all stages until offer acceptance.• Took ownership of the entire VOIP transition from RingCentral to Nextiva.• Evaluated the recruiting process to identify optimization opportunities and implement improvements to enhance efficiency and effectiveness.• Cultivated and managed vendor and external partners to support recruitment efforts.• Oversees ATS and recruiting programs as system administrator.• Led a team of recruiters and HR admin, while providing guidance in achieving their metrics and goals in alignment with companyexpectations.• Responsible for two complete ATS transitions from initiation to completion, including system buildout and trainings for company stakeholders.• Evaluated the current use of talent processes and tools, monitored performance, adoption, and compliance by reviewing and analyzing dataand metrics.• Developed and implemented operational policies and procedures to improve efficiency.• Collaborated with senior management in formulating strategic plans for business growth.

• Source through candidates to find the best fit for various roles at our corporate office and remote locations. • Full cycle recruiting from posting jobs to initiating offers.• Attend manager/HR meetings to maintain communication within departments.• Keep track of metrics daily for all activity to present on a weekly basis.

• Source through candidates to find the best fit for various roles within 13 dealerships and our corporate office.• Full cycle recruiting from posting jobs to initiating offers.• Coordinated interviews between candidates and hiring managers.• Administered assessments via online links and in person.• Lead recruiter for a new BDC call center group in 2021 that required planning and execution.

Deliver exemplary operational support to the dispatch system for Police, Fire and EMS answering 911 calls. Efficiently prioritize dispatch based on the urgency of the described situation. Designated as Supervisor on a semi-regular basis.Key Accomplishments:• Operate a multiline telephone console, alerting system and a TDD system receiving calls. • Research databases for pertinent information once calls are received and relay information to emergency crews. • Translate information into appropriate codes and provide it to emergency workers. • Execute emergency medical dispatch and crisis intervention services. • Ask, interrogate and decipher information from the callers to understand the full-scope of the emergency. • Orchestrate the dispatch of multiple public safety agencies as required. Additionally, identify the appropriate number of responders as well as equipment needed at the emergency site. • Accurately enter, modify and update information into databases ensuring accuracy. • Monitor and respond to a variety of technical system alarms resolving all issues to keep the system online. • Maintain medical knowledge such as First Aid and CPR information to relay to callers. • Posses expansive intellect regarding telecommunication, transmission, broadcasting and switching systems.