Juan Antonio González Pérez M.Ed. Email & Phone Number

San Juan, Puerto Rico

Puerto Rico

-Consultant for Microsoft OEM operating systems and office software such as Office 365, providing expert guidance and support to clients in their technological needs, exploiting solutions for maximum efficiency including Microsoft Academic Agreements.-Monitoring and analysis of sales records and trends to anticipate consumer buying patterns for inventory control, leveraging Dell Server-certified solutions to optimize inventory management and tracking.-Design and implementation of advanced wide area network (WAN) and local area network (LAN) solutions, optimizing configurations certified by Dell servers for greater security, reliability and performance.-Evaluation and recommendation of new equipment and technologies for new projects and replacement of old technology, with a focus on server-certified solutions that offer superior performance, scalability and security.-It provides comprehensive designs and action plans for the implementation of local area networks, servers, and personal computers.-Conduct feasibility studies and risk assessments for proposed solutions.-Oversee the integration o f various components, systems, and applications to ensure seamless functionality.-Provide technical guidance and support t o development teams during the implementation phase.-Continuously monitor and assess the performance o f implemented solutions, making necessary adjustments and improvements.

San Juan, Puerto Rico

San Juan, Puerto Rico

• Started the company from the ground up, while wearing every hat of the company.• Web Master and social media administrator. (Shopify, Facebook, Instagram, Twitter, and WhatsApp)• Key administrator in the development of annual business plans, forecasts, and budgets as well as shortand long-term growth strategies.• Managing inventory levels and conducting market research in an effort to stock the latest inventory.• Manage end execute the hole (purchase) process starting from searching for suppliers, negotiations,closing the deal, logistic process, payments, communication and in the end posting products at thePrintea3D online channel.• Maintained production line of 3D printed projects for 20 printers.• Provided assistance and technical support to new businesses by conducting on-job training anddemonstrating solutions related to the 3D printing process.• Planned and designed course content, materials, and aids for professional development programs ofemployees working in prototyping.

Aguadilla, Puerto Rico

División De Educación Continua Y Estudios Profesionales (DECEP)Leveraging extensive teaching experience to facilitate the integration of technologies innovative computing systems in academic settings.• Proficient in Moodle: course creation, user support, and troubleshooting access.• Contribution to the effective use of academic software and tools, aligning with the in delivering fast and cost-effective services.• Use of curriculum development experience, specifically in 3D printing, to Improve technology-based teaching and learning methods.• Applying skills in the delivery of academic services to enhance experiences of users with electronic communication platforms and educational technology

Puerto Rico

• Sells communication and other electronic products by establishing contact and developing relationships with prospects; recommending solutions.• Searches customers through door-to-door sales campaigns, in open market.• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.• In charge of managing customer portfolio various segments of the channel such as: Communications Carriers, Retail Stores, and Wholesalers.• Prepares reports by collecting, analyzing, and summarizing information.

Guaynabo, Pr

• Responsible of the creation and negotiation of new procedures with manufacturers, that increasedwarranty effectiveness and reduced 60% the waiting period.• Designed and implemented the Integrated Warranty System (SIG). Claro's service data management software. • Supervise the Claro PR Cellular Repairs Shops in 9 locations across the island. • Conducts regular store visits to assess program and personnel effectiveness and offers appropriate feedback and coaching for technicians and store management.• Maintains professional and technical knowledge by tracking emerging trends in call center operations, providing educational workshops, reviewing professional publications, establishing personal networks & benchmarking.• Apple warranty administrator (GSX) in charge of seed stock inventory and distribution. • Responsible for field testing and part of the evaluation and procedures committee. \

United States

• Coaching of instructional techniques to teacher to integrate technology in the classroom assisting teachers with students in the classroom environment.• Participate in educative experiences (seminaries, boarding schools, factories, community service, honor roll scholarships and others). • Provide professional services to the Department of Education of Puerto Rico in different projects.

San Juan, Puerto Rico

• Management concerned with the production, pricing, sales and distribution of products.• Increase sales and customer wallet up to 70%.• Responsible of the hiring process and supervisor of employees assigned to special projects, installationof equipment and software. • Created and documented customer service processes and procedures which enabled implementation of key metrics. • Developed roadmaps, metrics and measurements to track progress relative to operational efficiencies and sales productivity.

Doctor Of Education - Ed.D., Educational/Instructional Technology, Gpa 3.92

Master’S Degree / Instructional Design And Technology With E-Learning, Educational/Instructional Technology, Gpa 3.77

Certificación De Educador A Distancia, Educational/Instructional Technology

Bachelor’S Degree, Computer/Information Technology Administration And Management, Gpa 3.35

P.R.A.T.P. Certification, Assistive Technology

Cellular Master Technician, Wireless Communications

Level 3 Certified