promotion of the product “Fly from Berne”; conception and implementation of concrete measures and activities to increase passenger numbers (January-August 2018, passengers on scheduled and charter flights: +6.4% vs. 2017, +10.2% vs. 2016) and general recognition within the catchment area; acquisition and active support of airlines, tour operators, TMCs, travel agencies and corporations; overall marketing responsibility and communications (internal and external); development of an overall marketing strategy and the yearly marketing plan; drafting the decision basis for the management; member of the emergency organization (i.e. communication responsibility); member of the Extended Executive Board

participation in high-impact sales and pricing projects in Austrian Airlines' main markets; design and successful implementation of pricing strategies in Austria, Germany, Slovakia and Switzerland; monitoring, market analysis, competitive and business intelligence; sales planning and sales steering; conceptualization and implementation of sales supporting measures and processes to increase revenues; B2B and B2C marketing coordination; budget planning/formulation and control; selection, induction and coach of new pricing employees; responsible for a team of 10 employeesin 2013, appointed Change Agent in Austrian Airlines' internal change management process in close exchange with CEO/CCO to design and implement new offerings and processes to strengthen customer loyalty

pricing offering and distribution strategy in the Swiss and German (since December 2013) markets; analysis and implementation of special fares/fare types; general market analysis; marketing projects, e.g. implementation of "the world's most valuable boarding card" in Switzerland; marketing cooperation with external partners; different head office projects, e.g. "Bundesländer" project (domestic flights in Austria)

close strategic support of Country Manager in sales and route tactical issues; analysis of sales performance for Austria, Hungary, Romania, Switzerland and offline markets in South East-Europe; market analysis, competitive and business intelligence, sales planning and sales steering; design and implementation of pricing strategies; responsible for three employees; ad-interim department head indoor sales and marketing in Switzerland

sales executive (leisure and corporate) in Switzerland; responsible for business and leisure travel agents, tour operators, consolidators and corporate customers in the area of/around Bern, Biel, Fribourg, Locarno, Lugano, Neuchatel, Solothurn, Zurich.

commercial and operational set-up of new markets in South East-Europe, in particular Croatia, Kosovo and Romania; co-ordination with local representation offices; planning, implementation and follow-up of sales and marketing activities in 13 markets; representation of SAS Scandinavian Airlines at Star Alliance country steering committees; active exchange with local authorities (e.g. national aviation authorities) and partner airlines; negotiation of co-operations, e.g. code-share agreements

in charge of customer relations department for the Area Central Europe (functional leader of 2 employees)

internal and external communication, in particular publication of an internal magazine; pricing agent for the Swiss market

Documentation (passports, identity cards, etc.)NotaryAssistance of prisonersCivil register

Market reports for the Swiss French-speaking marketStatisticsIncentive calculationContracts with travel agencies and private companiesMarketingPresentationsPricingGerman-French-German translations.

In charge of the customer relations department for Switzerland and Liechtenstein. I was also assistant to the General Manager in Switzerland. During this time, I also assisted the accounts department and was the substitute for different employees from the administration.

Assistant to the director of studiesAdministrative workPreparation of the summer course for diplomats from East European countries

StatisticsAssistance in sales, in the department of market’s development, in accounts and the administrationGerman-English-German translations.

Update of the internal database; offers for groups; update of the Swiss website; statistics; assistance in accounts; cargo.