Administering and maintaining Windows domains, application servers and VDI environments, of Westerscheldetunnel and subsidiary Movenience. Governing outsourced IT work, projects. Keywords: VMware vSphere and Horizon, Ivanti User Workspace Manager, Microsoft Office 365, Commvault Simpana, NetApp HCI, Cisco.Creating or collaborating on strategic or policy documents concerning IT sourcing, backup/restore, disaster recovery and patching. Creating technical design/working guidelines, procedures and documentation.Working on technical/functional designs with both technicians and people with a business view. Planning and/or participating in projects and RfC’s like migrations, major updates, implementations of new hardware and software solutions.Monitoring the full IT environment. Identifying and assessing technical problems, their causes and determining who is/are responsible for fixing them, which can be myself.Assisting end users with IT issues and requests, using IT Service Management guidelines.Optimizing the IT environment for better performance, security, stability and less work.

I adviced how to start and implement a company wide information security policy, suitable for their specific organizational nature, consisting of a lot of subsidiary companies. The draft was created taking the best from various industry standards and best practices, doing interviews and a literature study.Additional guidelines and advice was given on how to implement policy elements, focusing on pragmatism and instructions being easy to understand.My thesis was nominated for the yearly 'HZ Stern' at the Hogeschool Zeeland.

Concluding traineeship. Tasks included Novell server management, network troubleshooting, end user support, installing software, various desktop/server hardware installations and CMDB maintenance.