Jessica Goshi Email & Phone Number

Duluth, Mn, Us

Minnesota, United States

• RFP Content Development: Collaborate with cross-functional teams, including sales, sales engineers, technical experts, solution architects, and vendors, to develop detailed and comprehensive responses to RFPs related to cloud telephony contact center services.• Proposal Writing: Craft persuasive and technically accurate proposals for cloud telephony contact center projects, highlighting ESG's organization's unique value proposition, solution design, and technical capabilities.• Solution Mapping: Translate technical requirements from RFPs and coordinate key resources to develop cohesive and well-structured responses that showcase ESG's cloud telephony contact center solutions address client needs and deliver business value.• Technical Research: Conduct in-depth research on cloud telephony contact center technologies, industry trends, best practices, and competitors to ensure accurate and up-to-date information is incorporated into RFP responses and proposals.• Compliance and Formatting: Ensure RFP responses and proposals comply with all requirements outlined in the RFP document, including formatting, style, and submission guidelines.• Quality Assurance: Review and edit RFP responses and proposals to ensure accuracy, clarity, consistency, and adherence to the organization's branding and messaging guidelines.• Collaboration and Coordination: Work closely with internal stakeholders and vendors to gather necessary information, validate technical details, and ensure timely completion of RFP responses and proposals.• Knowledge Management: Contribute to the development and maintenance of a knowledge base or library containing reusable content, technical references, and best practices related to cloud telephony solutions.• Industry Awareness: Stay updated on emerging technologies, trends, vendor landscape and developments in cloud telephony and related fields to continuously enhance the quality and competitiveness of our proposals.

Lancaster, Pennsylvania, United States

Left due to corporate restructure/reduction in force (RIF): July 2023- Responsible for full life-cycle of all RFx, and associated deliverables, for Americas (Major & Enterprise)- Responsible for managing proposal management software, RFPio, including content creation/update for RFx library, and training Trellix stakeholders on how to work within and use RFPio- Responsible for back-up support for all RFx within the US Public Sector market

Remote

Left due to corporate restructure/reduction in force (RIF): July 2022- Reviewed customer-defined scope, business, and technical requirements for document requests and prepare development strategy, plan, and schedule for each proposal- Served as the organizational PoC to communicate customer requirements, delegated tasks, and managed project responsibilities to meet deadlines- Worked closely with various resources (inside and outside of the organization), including Sales, Solution Consulting, Professional Services, Operations, Support, Development, Marketing, Legal, external partners, and vendors- Created, collected, edited, organized, and formatted drafts and final editions of submission documents for readability, responsiveness, and compliance with customer requirements and Nuvolo policies and practices- Analyzed customer needs and requirements and researched various sources of information to compose custom and boilerplate business and technical information that effectively communicated the benefits and features of the software and services for use in current and future response opportunities- Augmented and managed RFP knowledgebase to provide response content that includes accurate and current company, software, and services information- Created detailed proposal outlines, templates, and style guides for document consistency and conformity with company-approved marketing, messaging, and branding standards- Identified, recommended, implemented, documented, communicated, and trained stakeholders teams on RFP best practices, processes, and procedures- Communicated customer requests to Sales, Marketing, and Development teams to improve and align product and service messaging with trending customer expectations- Wrote demo scripts to support demo environment, with assistance from SMEs, as needed- Documented lessons learned, recommending product enhancements and executing actions to produce process improvement and attain higher success rates

Remote

- Responsible for the lifecycle capture management from opportunity assessment through proposal execution for Rackspace Government Solutions (RGS)- Qualified opportunities based on company criteria and priorities- Identified opportunities through agency research, third-party market intelligence tools, and client and partner networks- Performed gate reviews and bid/no bid decisions per Rackspace Deal Review guidelines- Mentored and supported colleagues in the identification and assessment of BD opportunities- Coordinated and drive all phases of capture activities and strategy execution- Met with customer stakeholders to understand business needs and position RGS as preferred vendor before release of solicitation- Led win strategy including win themes, competitive assessment, and pricing strategy discussion- Prepared/completed strategic action plans, ROIs, and risk assessment- Communicated overall capture progress to management; escalate issues/concerns- Led responses to RFI and Sources Sought requests- Provided market analysis, competitor analysis, gap analysis, and teaming advice- Helped negotiate with partnership teams and prepare input for NDAs and TAs (working with the Legal/Contracts team)- Prepared and delivered update to senior leadership at specified milestones in the capture process (e.g., gate review)- Led the proposal development process including strategy, themes, solutions, writing, schedules, staffing, pricing, past performance, resumes, and other proposal actions- Ensured RGS' strategy, themes, solution, and discriminators are reflected in the proposal- Supported transition and transfer of capture responsibility knowledge to the operations team upon contract award- Utilized BD market intelligence accounts and subscriptions: GovWin, FBO, agency vendor portals, prime contractor vendor portals, and other systems- Learned and adopted the RGS BD process for capture and proposals- Led BD-related training to management and staff

Lititz, Pennsylvania, United States

- Responsible for the enterprise approach to development of compliant bids and proposals in response to commercial and Federal opportunities in the Aerospace and Defense industry- Managed the process, systems and tools, activities, and resources associated with bid and proposal development and maintaining Sechan’s proposal knowledge library- Closely coordinated with the Capture Manager and direct an assigned matrixed bid and proposal team comprised of staff from across the organization, teammates, and consultants- Directly supervised a Bid and Proposal Coordinator and responsible for building a team to meet the evolving requirements of the organization

Greater Seattle Area

Left due to corporate restructure/reduction in force (RIF): March 2020- Focused on the professional development and management of the Proposal Knowledge Management (PKM) team, as well as maintaining knowledge of Ellucian solutions to prepare and respond to incoming RFPs- Played an essential role in the sale of Ellucian's products to current and prospective clients in the higher education industry throughout North America- Worked closely with the Proposal Specialist Team (PST) Lead, PKMs, and the Ellucian ecosystem to support the Sales Division's business through development of compelling and winning proposals- Provided coaching and mentoring to the PKM team- Performed monthly and bi-monthly performance-related meetings for PKMs in alignment with Ellucian's Performance Management guiding principals for career development- Provided input to Global Director, Proposal Management for annual and bi-annual performance-based salary increases, promotions, or other performance-related activities- Worked with PST to evaluate incoming RFP activity for compliance with Ellucian sales processes and determined proper routing based on evaluation- Worked directly with PST Lead to manage workload- Participated in the initial evaluation of RFPs for establishing Ellucian products and services necessary to fulfill RFP requirements for overall Ellucian solutions and higher education industry- Worked with Proposal Content Manager to develop tailored responses using Ellucian's established writing principals, theories, concepts, and techniques in accomplishing completion of proposal responses in their functional area- Maintained knowledge of area of expertise to ensure accuracy of RFP library content in Qvidian database for use by global resources- Constantly drove to improve and expand Qvidian database library- Stayed abreast of current and emerging trends in the industry, as well as Ellucian products and services

Seattle, Wa

Left due to corporate acquisition (AXON) and reduction in force (RIF): November 2017- Had overall responsibility for building and managing all aspects of the RFP process, including Go/No Go determination, project kick-off, logistics, writing, editing, assembly, and production (print and virtual) for law enforcement proposals within North America- Worked in collaboration with VIEVU and Safariland partners to manage response completion- Ensured all RFxs are delivered on time and in the manner requested- Coordinated proposal production activities across multiple disciplines (i.e. Sales, Implementation, Legal, Technical, Marketing, Product Strategy, and Pricing)- Managed response structure and strategy, monitored schedules, managed quality assurance and final production- Ensured compliance with requirements; assembled and managed proposal teams; tracked and enforced progress relative to established timelines; and maintained quality throughout the editorial and production phases - Ensured proposals delivered were of high quality and delivered in accordance with instructions- Developed relationships and communicated with all staff levels, multiple divisions, and teaming partners- Facilitated and tracked day-to-day activities required to ensure the projects are completed on time- Managed a weekly status meeting with leadership, partners, and RFP team to determine strategy, discuss customer relationships, and provide metrics on win/loss status- Managed and maintained RFP archive, including updating account opportunities in SalesForce.com- Managed Freedom of Information Act (FOIA) Public Records Requests for bid opportunities - Provided graphic design, formatting, and editing of marketing and sales materials

Bellevue, Wa

Left due to corporate restructure/reduction in force (RIF): August 2016- Had overall responsibility for building and managing all aspects of the RFx proposal process, including Go/No Go determination, project kick-off, checkpoint calls, logistics, writing, editing, assembly, and production (print and virtual) for proposals both in North America and International Sales- Worked in collaboration with Caradigm partners to manage response completion- Ensured all RFxs were delivered on time and in the manner requested- Coordinated proposal production activities across multiple disciplines (i.e. Sales, Services, Hosting, Partner Team, Legal, Solution Architects, Engineering, Marketing, Product Strategy, and Pricing)- Assisted in the determination of response structure and strategy, monitored schedules, managed quality assurance and final production- Utilized excellent analytical and problem-solving skills, escalating issues to the Caradigm Business Desk Director, as appropriate- Analyzed RFxs, ensuring compliance with requirements; assembles and manages proposal teams; tracked and enforced progress relative to established timelines; and maintained quality throughout the editorial and production phases- Developed relationships and communicates with all staff levels, multiple divisions, and teaming partners- Facilitated and tracked day-to-day activities required to ensure the projects are completed on time- Ensured proposals delivered are of high quality and delivered in accordance with instructions- Created and distributed debrief messages to Leadership, partners, and RFx team with RFx SOW, strategy, customer relationship, and win/loss status- Managed and maintained RFx archive- Trained and mentored junior proposal coordinators

Renton, Wa

- Assembled and coordinated complex RFPs- Reviewed work in progress, disputes, and discrepancies- Gathered input and reconciled conflicting comments- Wrote, edited, and proofread technical, proposal, and promotional text and artwork- Verified consistency and clarity of communication- Defined scope of project, negotiated agreement, and monitored status- Developed concepts and proposals for new content management- Negotiated approaches to content structure and design- Determined content requirement for regulatory treatment, coordination, or approval

Everett, Wa

- Acted as Proposal Development Lead for line Fit and retrofit commercial program proposals- Hosted kick-off meetings and coordinates/scheduled all proposal activities- Worked with internal customers (Finance, Program Management, Engineering, Supply Chain, Product Support, etc.) to develop presentations, analyze technical/cost data, and respond to customer requests- Coordinated development and revision of inter-division B/E proposals within scope and budget- Created capture plans for internal sales managers and account executives- Held program execution kick-off meetings with Program Management and Contracts teams once program was awarded and supported contract development, as necessary- Carried out market analysis on aircraft and lavatories to present to Sales & Marketing team- Managed and maintained configuration control of internal and external SharePoint sites for Sales & Marketing and proposal teams- Researched engineering schematics, technical design specifications, interface design, design diagrams, and test specifications with design engineers- Reviewed published materials and recommended revisions or changes in scope, format, content, and methods of reproduction and binding- Conducted and coordinated the preparation of a wide variety of technical publications - Developed source material, consulted engineering and technical staff, and coordinated the preparation of required illustrative materials- Directed activities and edited work of other technical writers for conformance to publication standards and specifications

Everett, Wa

- Acted as Proposal Development Lead for new/existing commercial program proposals- Managed development, revision, and submittal of CMMs with technical writers and illustrators- Coordinated BMS process development with Sales/Marketing, Product Support, and Program Management for AS9100 certification- Developed material for reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications- Worked directly with Sales & Marketing to develop presentations, technical/cost data analysis, and sales materials and respond to RFPs and RFIs- Planned, organized, wrote, prepared, and edited technical publications and product support literature- Planned, formatted, and arranged layout of publications - Selected photographs, drawings, sketches, diagrams, and charts to illustrate material- Assisted in laying out material for publication- Researched engineering schematics, technical design specifications, interface design, design diagrams and test specifications with design engineers- Studied blueprints, sketches, drawings, parts lists, specifications, mock-ups, and product samples to integrate and delineate technology, operating procedure, and production sequence and detail- Reviewed published materials and recommended revisions or changes in scope, format, content, and methods of reproduction and binding- Conducted and coordinated the preparation of a wide variety of technical publications and product support literature- Developed source material; consulted engineering and technical staff and coordinated the preparation of required illustrative materials- Directed activities and edits work of lower-level technical writers for conformance to publication standards and specifications- Managed and uploaded data requirements documents, engineering drawings, and SDRLs to customer

Redondo Beach, Ca

Company formerly known as Northrop Grumman Space Technology (NGST).- Organized and produced projects from planning phase to final printing and delivery in a fast-paced environment with tight deadlines- Functioned effectively as both a team leader and team member with flexibility in both roles - Worked closely with engineering, proposal development, and publication production teams- Translated and facilitated the process of developing engineering ideas and concepts for key architecture, overview, and technical art used in proposals and presentations in a high-pressure, deadline-oriented environment- Utilized strong project management, organization, and communication skills- Assessed the level of publications support required at various stages of the production process: analyzing production requirements from an RFP and developing a production schedule, processing/producing draft text and art iterations and coordinating production of major review drafts, performing consistency art and copy editing/proofreading, overseeing final printing and quality check of production- Experience in electronic file management and version control with demonstrated, fluent knowledge in MS Office (Word, Excel, PowerPoint, and Project)TS/SCI DoD Security Clearance

San Pedro, Ca

Company now operates as Northrop Grumman Information Systems (NGIS).- Was responsible for technical editing and document coordination of Joint Mission Planning System (JMPS) test team division of Northrop Grumman Mission Systems (NGMS)- Kicked off and coordinated JMPS meetings, recorded meeting minutes, and assigned and coordinated tasks to JMPS engineers/testers- Edited all JMPS document deliverablesTS/SCI DoD Security Clearance

Anaheim, Ca

- Edited technical documents with engineering and environmental content - Proofread and assisted technical staff with technical reports, training, and mentoring - Mentored staff with technical writing skills- Supported the QA/QC program- Worked independently and under pressure to meet deadlines on several concurrent projects- Hosted technical writing seminars to geologists, engineers, and other technical teams

Lake Forest, Ca

- Served as Editor for New Medicine's internet-based resource, the Oncology KnowledgeBASE (nm|OK). The Oncology KnowledgeBASE is a web-based database marketed globally to the biotech/pharmaceuticals and investment sectors. - Served as Editor for New Medicine's monthly newsletter, Future Oncology- Wrote, edited, and conveyed highly technical, scientific, and clinical information- Transcribed webcasts and captured and reported clinical trial information for oncology drugs and tools

Corona Del Mar, Ca

Company formerly operated as DavidTours.- Managed all incoming travel requests for luxury travel clientele- Customized and prepared private departure and group itineraries for local and international- Attended familiarization tours with other tour operators to gain destination knowledge- Acquired outstanding business travel knowledge

Bachelor Of Arts (B.A.), English Language And Literature/Letters

High School, A.P. And Honors Courses

Activities and Societies: Knightlife (School Newspaper), AP and Honors Student