John Gozberk Email & Phone Number

Dallas/Fort Worth Area

Innovar Solutions specializes in identifying, designing and implementing changes to processes that will dramatically improve the performance of critical business operations. These operational improvements lead quickly and directly to enhance financial performance. Conducts process and technology assessments, identifies root causes of operational issues and designs solutions that correlate with client organizational vision and strategy. By managing cross functional project teams, leveraging a unique blend of operational experience and execution discipline, helps client organizations reduce costs, increase revenues and improve the customer experience they provide which in turn improves the overall quality of products and services delivered.

• Account level support activities including but not limited to: • Remote Applications & Systems Management • Site Operations • CoLo Data Center Management • Professional Services Delivery • SLA Delivery & Management • Project & Systems Management • Contract Negotiations & Management • Sales & Business Development

Management of US subsidiary of UK plc producer of wealth management software products and services.

• Third person hired to create a new business unit outside of the confines of Palo Alto office.• Cultivated, developed, negotiated, executed and maintained all strategic alliances and partnerships.• Developed all customer support functional requirements including but not limited to the creation of all processes, procedures and policies for the Marketplace Business Unit project at a cost of $7MM.• Aligned all organizational structure components with corporate core values and objectives.• Instrumental in the development of the complete product offering from the concept stage to the functional delivery of final product line consisting of B2B e-marketplace transactional analytics. • Implemented data center capable of data warehousing and web delivery activities within SAP framework.

Direction of three departments supporting the Enterprise line of the business marketing function by evaluating, designing, creating, implementing and maintaining high quality business solution software products, systems and professional services designed to deliver “Best-in-Class” level of customer support.• Implemented formalized project management plans, schedules and processes to effectively manage 33 simultaneous projects budgeted at $27MM.• Redesigned systems and processes for the management and distribution of product information via ERP, BI, Data Warehousing applications.• Managed global IT teams toward the development of a system linking all supply chain (SCM) back office systems to a single integrated software product.• Initiated changes to effectively transition departmental functionality from regional to a global focus by utilizing business and technical process methodologies and disciplines (ISO9000, SDLC, Six Sigma, coBit, BMA, PMI).