James Graser Email & Phone Number

Atlanta, GA, US

Houston, Texas, US

 Lead the strategy and train-the-trainer model for sales & product training for Empyrean to include revamping roles and responsibilities for all sales roles including channel partners.  Completely revamped the sales tech stack and systems training to make it less direct facilitation (lecture). All training sessions (virtual, eLearning or face-to-face).

Tampa, Florida, US

- Brought aboard to build & scale a true professional sales organization to take Spirion from a $12M company to $100M+.We built SDR, AE, CSM, CAM (Channel Partner Liaisons), CSMs, and SE/TE teams internally & trained/coached them to success, while building a robust Channel Partner Network.- Our efforts have impressed the Board of Directors as results came.

Atlanta, Georgia, US

- Collaborated with variety of SMEs to analyze, design, develop, deliver, assess, and manage complex training and development projects related to Xplor’ Field Services; sales practices & sales enablement, product education, on-boarding, technology platforms and related systems. - Built strong relationships with business leaders across the globe to create.

Atlanta, GA, US

- Created, prepared and curated Global Security Training and Education materials to include eLearning online training modules, videos, workbooks. quiz assessments, quick reference guides, info-graphics, posters, Facilitated onsite in-classroom and virtual trainings workshops 3-5 times per month on avg.- Worked cross-functionally through internal teams.

Atlanta, GA, US

- Lead the facilitation of all Sales Training and Onboarding for Cox Automotive: CEB/Gartner Authorized Facilitator and Certified Master Facilitator of The Challenger Sale Model worked closely with Cox Automotive’s eleven main business unit’s ELT and line-level leadership to ensure their sales organizations consistently performed at the highest levels..

Roswell, GA, US

- Supported the deployment of the Kimberly-Clark Professional [KCP] strategic business units by planning, developing and delivering targeted Training(s) and provided 1:1 and Group Sales Capability Support F2F and virtually across North America. - Conducted inspiring facilitation of key training and curricula that was designed at both the local/enterprise.

Atlanta, Georgia, US

- Worked with internal business stakeholders, change management, Org Dev., PMO and Cox Automotive / Manheim Product / Program Managers to fully uncover and understand Manheim’s m.power & Gavel-to-Gate program goals & objectives, Identified learning gaps and developed specialized curricula for sales, product, operations, customer support and US Manheim.

Mountain View, CA, US

- Built relationships with internal stakeholders and product/program managers in order to fully understand their goals & objectives, with this knowledge along with the gaps in the learning you have identified - develop specialized curricula for sales, product, operations and service. - My team's gregarious and social nature allowed them to fully engage a.

Dallas, TX, US

- Created and defined training and development strategy for new business unit within AT&T that included; Dealer/Agent, company-owned-retail, customer support and several supporting outsourced vendors. - Sourced the appropriate tools and systems to realize and implement a multi-pronged, multi-channel and multiple learning methods with our strategic.

New York, NY, US

- Onsite at Liveperson's Regional office in Atlanta,, but traveled domestically and internationally to the client's location to conduct onsite training classes for the Liveperson product suite, sales and customer service skills and other soft skills, as necessary.- Created, developed and conducted on-site and remote client training workshops focused on.

Basking Ridge, NJ, US

- Created and managed communications strategy including; events, contests, rewards, recognition and incentives for Customer Service Call Centers, CMO, Financial Services and all South Area Outsource Vendor partners (VZWCSO). Successfully implemented process changes, directed trainings and recognitions to dramatically and consistently change customer.

Basking Ridge, NJ, US

- Lead Consumer Relationship Management (CRM) strategy and implementation for South Area Customer Service and Retail Sales Channels. - Created and managed all Customer Service incentives and contests used to increase revenue and loyalty. Our contests exceeded projected objectives and surpassed many of the stretch-goals that were conveyed. - Launched new.

Basking Ridge, NJ, US

- Developed and implemented training curriculum for South Area Enterprise; Customer Service, Consumer Sales, Small/Medium Business Sales, and Indirect/Agent channels. Lead South Area from 03’-05’ with “Most Projects Managed and Successfully Completed/ Implemented.” Created, implemented and facilitated train-the-trainer (T3) certification programs for the.

Bachelor Of Science, Business Law, Communications, Public Law & Government

Mba, Masters Degree In Business Administration

Master Of Education (M. Ed.), Education / Specialization In Adult Learning Theories

High School Diploma, College Prep