Je'Juan Gray Email & Phone Number

Coppell, TX

• Managed approximately 300 customer accounts. Delivered results by preparing files for Underwriting per guidelines for FHA, VA, USDA, and Private Asset loans. Led tasks/projects end to end to identify all potential.
• Provided exemplary communication with Customers, Underwriting, Bankruptcy, Loss Mitigation, Foreclosure, Foreclosure Attorneys and Military/Service Member Civil Relief Act (SCRA).
• Evaluated as-is processes, identify gaps, risks and recommend solutions that clearly add value to customer experience, employee efficiency, costs and cost structure, controls and revenue.
• Achieved Top Team for the last 8 consecutive months in my department while adhering to all company and federal regulations and standards.Employee of the Month June 2015 - 3 time Five Key Peer Recognition

Plano, TX

• Led a team of 9-15 talented associates on the loss mitigation process and process improvement. Developed and tested customer strategies that exceeded company expectations and aligned with federal regulations.
• Implemented architectural designs for new programs that saved the company approximately $375 per repossession with improving Modified Loans Repossession Initiative, Positive Equity Program, Matured Loans, Hardship, and.
• Certified Loss Mitigation Facilitator functions with creating classes and draft, design, and updated course manuals for Senior Learning Consultants, provided training and regulatory updates to call center of 450.
• Platinum Club, 7 time Gold Club (5%), and 3 time Silver Club (10%) for outstanding performance
• Associate Learning Performance Systems 2014 Graduate(ALPS) - Leadership Training Program that is used to gain experience in each line of business and integral aspects of day to day operations.
• Customer Service All-star Team along with Above and Beyond SuperstarRecognized by Peers with COAF Diamond Over Dollars Program 15 different occasions