Je'Juan Gray Email & Phone Number

Coppell, Tx

Managed approximately 300 customer accounts. Delivered results by preparing files for Underwriting per guidelines for FHA, VA, USDA, and Private Asset loans. Led tasks/projects end to end to identify all potential problems and resolution.• Provided exemplary communication with Customers, Underwriting, Bankruptcy, Loss Mitigation, Foreclosure, Foreclosure Attorneys and Military/Service Member Civil Relief Act (SCRA). • Evaluated as-is processes, identify gaps, risks and recommend solutions that clearly add value to customer experience, employee efficiency, costs and cost structure, controls and revenue.• Achieved Top Team for the last 8 consecutive months in my department while adhering to all company and federal regulations and standards.Employee of the Month June 2015 - 3 time Five Key Peer Recognition

Plano, Tx

Led a team of 9-15 talented associates on the loss mitigation process and process improvement. Developed and tested customer strategies that exceeded company expectations and aligned with federal regulations. •Implemented architectural designs for new programs that saved the company approximately $375 per repossession with improving Modified Loans Repossession Initiative, Positive Equity Program, Matured Loans, Hardship, and Post Charge-Off accounts by testing and overseeing pilot programs while utilizing multiple skill set strategies.•Certified Loss Mitigation Facilitator functions with creating classes and draft, design, and updated course manuals for Senior Learning Consultants, provided training and regulatory updates to call center of 450 associates via eLearning, face to face, and webinar format. Senior Operations Production Coordinator – Hardship Dept. (7/2012 – 9/2012)Senior Coordinator- New Account Default Dept. (9/2011 – 7/2012)Risk Coordinator – Mid/Late Stage Collections (6/11 – 9/11)Accomplishments • Platinum Club, 7 time Gold Club (5%), and 3 time Silver Club (10%) for outstanding performance• Associate Learning Performance Systems 2014 Graduate(ALPS) - Leadership Training Program that is used to gain experience in each line of business and integral aspects of day to day operations. •Customer Service All-star Team along with Above and Beyond SuperstarRecognized by Peers with COAF Diamond Over Dollars Program 15 different occasions